At xMatters, 96 percent of employees say their workplace is great.



This review is based on 89 employee surveys, with a 90% confidence level and a margin of error of ± 3.97. It was published on Mar 28, 2017. 11567 Visitors

What Employees Say

People care about each other here.
Management is honest and ethical in its business practices.
Our facilities contribute to a good working environment.
People here are paid fairly for the work they do.
People here are willing to give extra to get the job done.

What They Do

We asked xMatters to explain what they do. Here is what they had to say.

xMatters is an intelligent communications platform that connects insights from any system to the people who matter in order to accelerate essential business processes. The platform automates, operationalizes and contextualizes communications within key DevOps processes, altering the way a business communicates. 

About this Company

Website: Industry: Information Technology
US Headquarters: San Ramon, California, 94583 US Sites: 2
Major Locations: San Ramon, CA, California, 94583; Draper, Utah, 94105 US Employees: 125
Employees Worldwide: 255 Corporate Structure: Private
Founded: 2000

xPerts at the Welcome Reception Science Fiction Party celebrating the end of the fiscal year

Perks and Programs

We asked xMatters to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Personal Progression Program: Each year xMatters provides a cash grant to employees and their families to be used for anything that will better them in their personal or professional lives. If an individual is asking for the grant, the sum of the grant is $250 and if the employee is including their family in the program, the grant is $500. Each year more than 75% of xMatters' global employees take part in this program for unique goals like gym memberships, Crossfit, weight loss programs, photography classes, cooking classes, a marathon or Ironman Race, a family triathlon, learning to brew their own beer, rescuing civilians from North Korea, adoptions, etc. The only requirement is that employees post their progress in our xMatters Employee Community site with pictures, updates, metrics, etc.
  • xMatters Biggest Loser: This program is on a volunteer basis for employees who wish to lose weight, lose inches or just feel better about themselves in general. xMatters breaks into 3 teams and from January 1st to April 1st, there is some serious competition amongst the teams to see who can get the healthiest. The winning team is the team that loses the most percentage of weight across the 3 months. We have seen some major transformations!
  • xMatters Company Kick Off: Each year, in April, the company gets together for networking, training and fun to kick off our new Fiscal Year which starts April 1st. This week is extremely important to our culture. In 2017 we brought half the company to our Sales Kickoff in San Diego and half to our Engineering Kickoff in Vancouver. By incorporating members from engineering and IT in the sales conference and people from sales in marketing in the engineering conference, we bring ALL employees together - finance, HP, engineering, admin, sales, advisors, marketing and leadership. This week is the highlight of the year for many employees!
  • President's Club Trip: Each year, the best of the best at xMatters get whisked away on the trip of a lifetime in some exotic location around the world. We have been to Mexico, to the Caribbean, to the French Polynesian, the Bahamas and more. This trip usually includes 30 employees and their spouses and is al ALL expense paid trip to say thank you for a wonderful year. The employees on the trip includes executive staff, sales team members that have hit their annual number and MVP's from the various departments of finance, Marketing, engineering and client services. It's truly the trip of a lifetime.
  • Culture Club: Each quarter, the Culture Club sponsors events to foster internal culture. Bowling, Oktoberfest, Charitable event, Family Picnics are examples of sponsored events.
  • Movie screening for Product Launches: We give each product release an internal name from an upcoming movie, i.e. the Blue Steel release from Zoolander, the Task Force X release from Suicide Squad and The Bond release from James Bond. We celebrate and promote every product launch at xMatters with the appropriate movie screenings at theaters across the United States, Canada and Europe. We invite all employees as well as some customers and partners to join us as well.


$ Average salary and additional cash compensation for Business Development Representative85% Company-paid health coverage for employees
90% Company-paid health coverage for dependents 85% Company-paid health coverage for part-timers
30 hours Weekly hours required for part-timers to receive health insurance


  • 401(k) or 403b Program
  • Stock options
xPerts enjoying an Offsite Fun Day at Grouse Mountain


23 days Paid time off after one year of full-time employment 8 days Paid time off after one year of part-time employment
Unlimited Paid sick days after one year of full-time employment 23 Days Paid time off as of first day of full-time employment
8 days Paid time off as of first day of part-time employment


110 days Job-protected maternity leave (including FMLA/STD) 60 days Job-protected paternity leave (including FMLA)
15 days Average length of paternity leave new fathers take60 days Job-protected parental leave for adoptive parents (including FMLA)*


  • Lactation room(s)
  • Paid sick leave to care for a child or relative


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments


  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation

Leadership Diversity


Workforce Diversity

xPerts volunteering their time and served up breakfast at Our Place, an inner-city community centre for the city’s most vulnerable citizens


xPerts on a recent President's Club Trip in French Polynesia

How to Get Hired

We asked xMatters for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

When looking for prospective employees to join the xMatters team, we look for employees who display our core values of honesty, acceptance, integrity, and respect.

Employees should prove to be a cultural fit by holding personality traits including fun, professional and appreciating diverse personalities.

Employees should possess the ethos of enjoying the ride, work-life balance, staying healthy, growing to success and recognizing our successes.

Our people must come with the unbreakable, non-negotiable tenets of Same Team, Insanely Great Service, and Finish What You Start.

  • Same Team means we all rely on each other and reach across teams to help each other for company success.

  • Insanely Great Service means setting expectations, taking responsibility for customer success, and using services at our disposal to finish the job.

  • Finish It means being organized and not leaving any small jobs left undone when you declare a job completed.

What can prospective employees do to get your attention?

Prospective employees will get our attention by having the appropriate skillset, relevant recent work experience, leadership qualities, in-personal skills and analytics. We look for candidates that will fit into our company culture and display our core values of honesty, acceptance, integrity, and respect.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

xMatters is continuing to grow in all aspects of the business and globally. We will hire according to our increasing need.

What should interested candidates do to find out more and get started?

Candidates can visit our LinkedIn, Facebook, Twitter, Slideshare, and Crunchbase pages. They can also read about our business, our customers, our press releases, and our values on our website. They can learn more about our unique culture on the Slideshare of our CEO Troy McAlpin.

They can learn more from the datasheets, white papers, and recorded webinars in our Resources section. They can see even more videos on our YouTube channel. Finally, they can apply in our Careers section of our website.

hiring Outlook

20 Forecasted positions to fill in coming year 18% Job Growth
6% New hires by employee referrals 21% Voluntary turnover for full-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

Follow xMatters

Related Companies