At West Bend Mutual Insurance Company, 92 percent of employees say their workplace is great.



This review is based on 826 employee surveys, with a 90% confidence level and a margin of error of ± 1.69. It was published on Sep 10, 2018. 10384 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
Our facilities contribute to a good working environment.
People celebrate special events around here.
I'm proud to tell others I work here.
I am able to take time off from work when I think it's necessary.

What They Do

We asked West Bend Mutual Insurance Company to explain what they do. Here is what they had to say.

West Bend provides valuable insurance coverages and services to home, auto, and business owners throughout the Midwest. Our associates' dedication to superior service is the foundation of our Silver Lining® brand, The Worst Brings Out Our Best®.

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: West Bend, Wisconsin, 53095 US Sites: 3
Major Locations: Waukesha, Wisconsin, 53188; Middleton, Wisconsin, 53562 US Employees: 1,270
US Revenues: $1,193.7 million Worldwide Revenues: $1,193.7 million
Corporate Structure: Private Founded: 1894

2018 Bike to Work Day

Perks and Programs

We asked West Bend Mutual Insurance Company to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Terrace Cafe "Subsidized: At our home office, associates and their guests can enjoy a hot breakfast and lunch daily in our Terrace Cafe. From burgers and french fries to asparagus risotto and tenderloin the options are limitless. This can all be enjoyed for a relatively low price as West Bend subsidizes 60% of overall food operating expenses. The subsidy for 2018 will be close to $1,000,000. Our Middleton office also offers subsidized food options.
  • Trader's Convenience Store: With a barista on staff, order lattes, cappuccinos, hot chocolates, smoothies, and other great drinks right at West Bend! The store also sells sandwiches, salads, other “take out” food, chips, ice cream, candy, gift cards, and essential items like aspirin. Open daily for the convenience of our home office associates.
  • Health & Wellness Center: The onsite Health & Wellness Center is open to all West Bend associates, as well as covered retirees and their family members up to the age of 65. Spouses and dependents (ages 2 and up) covered by West Bend's health insurance are also eligible. The clinic offers a wide range of primary and acute care services including the managing of chronic health conditions. The clinic is staffed with a full-time and part-time physician's assistant and three medical assistants.
  • Artwork: West Bend has the 2nd largest art collection in the state of Wisconsin. We support our local art community by only purchasing from Wisconsin artists. The pieces are moved throughout the building on a regular basis for greater visibility. Two stainless steal and bronze appaloosas "wild horses" recently joined our prairie standing 12 feet tall and 2,000 pounds each are the most recent additions to our collection of outdoor sculptures.
  • Fitness: Associates, spouses and dependents over the age of 16 can take their workouts to our state of the art Fitness Center. Fitness classes and personal trainers are available to help get their workout routine started. New in 2018, we have added five fitness stations to our three miles of walking trails. Stations include a sit up/leg raise station, pull up station, leg stretch/push up station, hand walk/body dip station, and body raise/reverse pull up station. We also added a basketball hoop, a disc golf course and formal ballroom dance classes.
  • Honor Flight Guardian Program: West Bend believes in the Stars & Stripes Honor Flight mission and wants to help associates honor veterans within their immediate families. The $500 guardian fee is paid for by West Bend for an associate or an associate's spouse to accompany a parent or parent-in-law on an Honor Flight.
  • Associate Vegetable & Flower Gardens: Dozens of garden plots are available exclusively for associates and their families. A $20 investment and the cost of seeds and time allows associates to enjoy the fruits of their labor every year along with the tranquility and rejuvenation that comes when working with Mother Earth.
  • Bank/ATM: A local bank branch office, as well as an ATM are located onsite for our associates convenience.
  • PTO Sharing: Each year associates can donate unused paid time off to a bank that is used for associates that have unexpected life circumstances.
  • Military Leave: Associates required to serve in the armed forces are eligible for five days of paid leave annually to be used for deployment or yearly service requirements. Our director of sales for Wisconsin and Minnesota, was presented in 2018 with a Patriot Award by Employer Support of the Guard and Reserve (ESGR) Committee representative Kenneth Schuetz in recognition of extraordinary support of a company associate serving in the Wisconsin Air National Guard. This honor is presented to employers who not only hire Guard and Reserve members, but demonstrate superior support to the military employee and his/ her family.


11% Average 401(k)/403b company contribution per employee78% Company-paid health coverage for employees
78% Company-paid health coverage for dependents $2,731 Average Tuition Reimbursement
2018 Company Picnic at Miller Park


27 days Paid time off after one year of full-time employment 27 days Paid time off after one year of part-time employment
27 Days Paid time off as of first day of full-time employment 27 days Paid time off as of first day of part-time employment


  • Flexible schedule (80% use it)
  • Telecommute option (25% use it)
  • Subsidized On- or Off-site Fitness (100% have access)
  • Medical facilities (only at headquarters)
  • Onsite Amenities (West Bend offers many onsite amenities/perks for associates which include: associate vegetable and flower gardens, auto service including oil changes and vehicle maintenance, book lending library, dry cleaning, daily newspaper service, first aid room, fitness center, fitness classes, free popcorn, free beverages, lactation rooms, lost and found, massage therapy, recycling: batteries, cell phones, shoes, eye glasses, subsidized breakfast and lunch, convenience store, onsite health and wellness center, meditation rooms, onsite banking, monthly free breakfast, bring your pet to work (Waukesha location), monthly anniversary treats, dance classes, ATM, take out dinner service, ping pong, Foosball, multiple televisions with cable, 3 miles of walking trails, fitness stations along the walking trails, disc golf, and basketball hoop.)


90 days Job-protected maternity leave (including FMLA/STD) 30 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
50 days Average length of maternity leave new mothers take$3,000 Adoption benefit
90 days Job-protected parental leave for adoptive parents (including FMLA)*10 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave.


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Community and Environmental Impact

$1,007,000 Philanthropic donations in last year $4,200 Total company-matched employee donations in last year
Yes Sustainable commuting program Yes Recycling program
Yes Locally-sourced food program


  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • 6 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities

Leadership Diversity


Workforce Diversity

West Bend receives flag that was flown on a plane to Iraq and Syria to honor West Bend Mutual Insurance Co. Flag is being presented to our CEO/President in a special ceremony by one of our Regional Sales Managers.


Associates cleaning up West Bend's section of Adopt a Highway

How to Get Hired

We asked West Bend Mutual Insurance Company for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

In addition to recruiting and retaining individuals who are experienced and knowledgeable in their chosen field, it is important for us to find individuals who fit the West Bend culture. We look for candidates who exhibit our core values: Excellence, Integrity and Responsibility.  We also make every effort to ensure our candidates understand the value we place on our service-oriented culture so we pursue individuals who possess the ability to provide great service to our agents, policyholders, and internal customers. Additionally, we seek individuals who are effective communicators, can gain the confidence and trust of others, ensures accountability to meet commitments, and can build strong, lasting relationships.    

What can prospective employees do to get your attention?

We are proud to be an employer of choice and appreciate when candidates seek us out as a potential employer.  When reviewing candidates, we look for someone who possesses the right qualifications and tracnsferable skills for the role but also shares our same core values: Excellence, Integrity, and Responsibility. We encourage all candidates to find out more information about West Bend by visiting and by checking out our social media pages.  Understanding who we are as an organization shows the candidate took the necessary time to find out if West Bend is the right employer for him/her. Additionally, candidates should be prepared to ask us questions they feel are important to them.  Asking about our culture, our work/life balance, why we like working here, etc. shows the candidate is taking the right steps in finding out if West Bend is a good long-term fit for his/her career goals.   

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We have openings in many areas of our organization throughout the year. These include Claims, Underwriting, Loss Prevention, Information Technology, Customer Service, Internal Services and more.   The level of experience needed in these roles ranges from entry-level to leadership.  In addition to experience, we continue to look for individuals who live by our core values: Excellence, Responsibility and Integrity.  We also look for individuals wo are tech savy, critical thinkers and those that possess the skills and knowledge of how to building lasting relationships.  We also have a focus on college recruiting each year.  In 2018, we hired 20 interns for our summer internship program.  We plan to begin recruiting for our 2019 summer internships by October 2018.  We will be looking for IT, Claims, Commercial Lines Underwriting, and Accounting Interns.

What should interested candidates do to find out more and get started?

Interested candidates should visit our career center at  On our career center, candidates can find information about what it is like to work at West Bend by clicking on the Associate Life at West Bend button to view our Daily Happenings Blog.  Our career center also provides information about our culture, our benefit offerings, our onsite amenities and environment, awards we have recently won, and more!  Our Career Opportunities button will take an interested candidate to a list of our current job openings.  From there, candidates can filter the positions based on their desired criteria and apply directly to any position for which they are interested.

hiring Outlook

150 Forecasted positions to fill in coming year 2% Job Growth
28 Average applicants per opening 4,000 Total job applicants
20% New hires by employee referrals 12% Openings filled by current employees
20 Recent graduates hired 3% Voluntary turnover for full-time employees
4% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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