At West Bend Mutual Insurance Company, 92 percent of employees say their workplace is great.



This review is based on 801 employee surveys, with a 90% confidence level and a margin of error of ± 1.69. It was published on Sep 9, 2016. 4941 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
Our facilities contribute to a good working environment.
I'm proud to tell others I work here.
People celebrate special events around here.
Management is honest and ethical in its business practices.

What They Do

We asked West Bend Mutual Insurance Company to explain what they do. Here is what they had to say.

For over 120 years, West Bend has been providing valuable insurance coverages and services to home, auto, and business owners throughout the Midwest. Our associates' dedication and exceptional service is the foundation of our Silver Lining® brand, The Worst Brings Out Our Best®.

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: West Bend, Wisconsin US Sites: 3
Major Locations: West Bend, Wisconsin; Middleton, Wisconsin; Waukesha, Wisconsin US Employees: 1,210
US Revenues: $1,057.5 million Worldwide Revenues: $1,057.5 million
Corporate Structure: Private Founded: 1894

Associates Gather on 3-D Painting during Art Month

Perks and Programs

We asked West Bend Mutual Insurance Company to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Honor Flight Guardian Benefit: West Bend believes in the Stars & Stripes Honor Flight mission and wants to help associates honor veterans within their immediate families. The $500 guardian fee is paid for by West Bend for an associate or an associate's spouse to accompany a parent or parent-in-law on an Honor Flight.
  • Community Events: West Bend will pay up to $25 of the registration fees for associates that participate in community walk/run events.
  • 24/7/365 Fitness Center: Associates, spouses and dependents over the age of 16 can take their workouts to our state of the art Fitness Center. Fitness classes and personal trainers are available to help get their workout routine started.
  • Health & Wellness Center: The onsite Health & Wellness Center is open to all West Bend associates, as well as covered retirees and their family members up to the age of 65. Spouses and dependents (ages 2 and up) covered by West Bend's health insurance are also eligible. The clinic offers a wide range of primary and acute care services including the managing of chronic health conditions. The clinic is staffed with a physician's assistant and two medical assistants.
  • Traders Convenience Store: With a barista on staff, order lattes, cappuccinos, hot chocolates, smoothies, and other great drinks right at West Bend! Traders also sells sandwiches, salads, other “take out” food, chips, ice cream, candy, gift cards, and essential items like aspirin. Open daily for the convenience of our associates.
  • Key Recognition Program: Our associate recognition program celebrates individuals and teams who do what’s right and deliver results by offering timely, frequent, and personalized recognition. Associates nominate other associates recognizing them for key actions taken, key behaviors demonstrated, or for key accomplishments. Selected monthly winners choose a special reward; including an extra day of PTO, lunch with an officer, a personalized parking space for a month, or a contribution to a favorite charity. Every six months, winning associates participate in a special event to win even more prizes!  
  • Beverage Island/Popcorn: West Bend offers free drinks and popcorn to associates all day long. Drinks include: coffee, tea, diffused water, milk and soda.
  • Computer Purchase Program: Associates can purchase their choice of computer or tablet, bring their receipt to HR, and apply for an interest free loan from West Bend. We reimburse our associates for their purchase, then apply a smaller bi-weekly payroll deduction to pay off the loan, interest free!
  • Anniversary Program: Our anniversary program recognizes and rewards associates for loyal service. Associates are recognized for every 5 years of service they complete with the company by meeting with the CEO/President and then picking a gift from select catalogs. The catalog they choose from is determined based on length of service. When associates have 25 years of service, they become a member of the 25-Year Club, which meets annually for a formal dinner hosted at West Bend. We currently have 228 associates with 25 or more years of service.
  • Culture/Sports/Entertainment: West Bend offers associates complimentary passes to the Betty Brinn Children's Museum, Milwaukee Art Museum, Milwaukee County Zoo and the Milwaukee Public Museum. Complimentary tickets when available to Brewer and Packer games, Milwaukee Bucks, Schauer Arts Center, UW Whitewater basketball and football games.


50% 401(k) match of employee's contribution, up to 5% of an employee's salary78% Company-paid health coverage for employees
78% Company-paid health coverage for dependents


  • 401(k)
  • Health insurance for retirees
  • Pre-tax savings account


  • Free snacks during the day
  • Subsidized lunch on a regular, daily basis
  • On-site package/mailing service
  • Discount ticket sales
  • Weight watchers meetings
  • Dry cleaning
  • Free beverages during the day
  • Take-home meals on a regular, daily basis
  • Massage therapy
  • Fitness classes
  • Convenience store
  • Banking
Celebrating Bonus Day


23 days Paid time off after one year of full-time employment 23 days Paid time off after one year of part-time employment


  • Flexible schedule
  • Compressed work weeks (2% use it)
  • Telecommute option (5% use it)
  • Phased retirement planning (90% use it)


90 days Job-protected maternity leave30 days Fully-paid maternity leave (does not include personal vacation or paid time off)
70 days Average length of maternity leave new mothers take90 days Job-protected paternity leave
$3,000 Adoption benefit10 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave.


  • Lactation room(s)
  • Paid sick leave to care for a child or relative


  • Medical care
  • Vision care
  • Mental health care
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)


  • Cholesterol tests
  • Flu shots
  • Fitness center (at all locations)
  • Subsidized offsite gym memberships
  • Blood pressure screening
  • Complete biometric screening
  • Medical facilities (only at headquarters)

Community Involvement & Philanthropy

$1,326,425 Philanthropic donations in last year $6,605 Total company-matched employee donations in last year


  • Formal programs support professional development for: Women
  • 12 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Married employees in same-sex or heterosexual relationships receive the same benefits

Executive Diversity

New Silver Lining Amphitheater at Washington County Fair Park


Associates Celebrate Plank Challenge

How to Get Hired

We asked West Bend Mutual Insurance Company for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

In addition to recruiting and retaining individuals who are experienced and knowledgeable in their chosen field, it is important for us to find individuals who fit the West Bend culture.

We look for candidates who exhibit our core values: Excellence, Integrity and Responsibility.  We also make every effort to ensure our candidates understand the value we place on our service-oriented culture so we pursue individuals who possess the ability to provide great service to our agents, policyholders, and internal customers.

Additionally, we seek individuals who are effective communicators, can gain the confidence and trust of others, ensures accountability to meet commitments, and can build strong, lasting relationships.    

What can prospective employees do to get your attention?

We are proud to be an employer of choice and appreciate when candidates seek us out as a potential employer.  When reviewing candidates, we look for someone who possesses the right qualifications and transferable skills for the role but also shares our same core values: Excellence, Integrity, and Responsibility. We encourage all candidates to find out more information about West Bend by visiting and by checking out our social media pages.  Understanding who we are as an organization shows the candidate took the necessary time to find out if West Bend is the right employer for him/her. Additionally, candidates should be prepared to ask us questions they feel are important to them.  Asking about our culture, our work/life balance, why we like working here, etc. shows the candidate is taking the right steps in finding out if West Bend is a good long-term fit for his/her career goals.   

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We have openings in many areas of our organization throughout the year. These include Claims, Underwriting, Loss Prevention, Information Technology, Customer Service, Internal Services and more.   The level of experience needed in these roles ranges from entry-level to leadership.  In addition to experience, we continue to look for individuals who live by our core values: Excellence, Responsibility and Integrity. We also have a focus on college recruiting each year.  In 2016, we hired over 20 interns for our summer internship program.  We plan to begin recruiting for our 2017 summer internships by October 2016.  We will be looking for IT, Claims, Underwriting, and Accounting Interns.

What should interested candidates do to find out more and get started?

Interested candidates should visit our career center at  On our career center, candidates can find information about what it is like to work at West Bend by clicking on the Associate Life at West Bend button to view our Daily Happenings page.  Our career center also provides information about our culture, our benefit offerings, our onsite amenities and environment, awards we have recently won, and more! Our Career Opportunities button will take an interested candidate to a list of our current job openings.  From there, candidates can filter the positions based on their desired criteria and apply directly to any position for which they are interested.

hiring Outlook

130 Job openings forecast for coming year 5% Job Growth
39 Average applicants per opening 5,293 Applications received
123 Positions filled in past year 18% New hires by employee referrals
55 New positions created 17 Jobs filled by current employees
Yes Recruits on college campuses 14 New graduates hired
5% Voluntary turnover for full-time employees 16% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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