At USAA, 92 percent of employees say their workplace is great.



This review is based on 746 employee surveys, with a 90% confidence level and a margin of error of ± 2.97. It was published on Sep 14, 2016. 85394 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
I'm proud to tell others I work here.
Our facilities contribute to a good working environment.
When I look at what we accomplish, I feel a sense of pride.
We have special and unique benefits here.

What They Do

We asked USAA to explain what they do. Here is what they had to say.

The USAA family of companies provides insurance, banking, investments, retirement products and advice to 11.4 million current and former members of the U.S. Military and their families. USAA is consistently recognized for outstanding service, employee well-being and financial strength.

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: San Antonio, Texas US Sites: 87
Major Locations: San Antonio, Texas; Phoenix, Arizona; Tampa, Florida; Colorado Springs, Colorado; Chesapeake, Virginia; Dallas-FW, Texas US Employees: 28,738
US Revenues: $24,361 million Worldwide Revenues: $24,361 million
Employees Worldwide: 28,738 Corporate Structure: Private
Founded: 1922

Fitness Facility

Perks and Programs

We asked USAA to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Employee Education: The USAA Employee Education Program provides payment to full-time and part-time employees of up to $10,000 per year for approved educational expenses for college degrees or professional designations. The program allows employees the opportunity to obtain new knowledge and skills to maintain their current positions and be better prepared for career opportunities within the company.
  • Annual and Holiday Bonus: Employees may be provided with an annual bonus, which is tied to the achievement of company-wide performance metrics that are set annually by the Board of Directors. Employees may also be provided with a holiday bonus, which is an additional cash amount equivalent to two weeks salary.
  • Retirement Savings Plan: To help employees prepare for retirement and meet their retirement goals, USAA offers a 401(k) plan which provides a dollar-for-dollar match on up to the first 8 percent of eligible pay every pay period.
  • Retirement Plus: An additional discretionary, age-based contribution of up to 9% of total pay to an employees retirement account.
  • Eat Right: As part of the USAA “Take Care of Your Health” program, USAA offers a 50% discount on over 250 healthy food items in USAA café’s and minimarts. The program is available to USAA employees at all USAA locations with those facilities.
  • Healthy Points: A wellness program designed to inspire employees to Take Care of their Physical, Financial and Emotional health. Employees participate in an array of wellness challenges and actives to improve their overall wellness and earn points to receive up to an additional 5% company subsidy towards their total medical premiums.
  • Health Risk Assessments: USAA provides employees a free annual health screening in the first quarter of every year. The assessment provides a confidential, personalized profile of an employee’s physical and financial health risks. It also includes specific recommendations for improving and sustaining their health.
  • On-Site Health Cinic & Pharmacy: USAA on-site clinics offer a variety of services provided by licensed, registered nurses and support staff. Employees in the San Antonio office can use the on-site pharmacy for convenient prescription pick-up for short-term or long-term medications.
  • On-Site Massage and Physical Therapy: USAA makes available licensed physical and occupational therapists to provide on-site physical therapy to help employees address musculoskeletal aches and some physical rehabilitation.
  • Fitness Centers: USAA offers free on-site fitness centers that offer exercise programs, fitness evaluations, personal training, group classes, and recreation sports. USAA offers a $300 rebate for off-campus employees who join an external fitness center.


$47,760 Average salary and additional cash compensation for Member Solutions Specialist $92,296 Average salary and additional cash compensation for Mgr Member Solutions
100% 401(k) match of employee's contribution, up to 8% of an employee's salary80% Company-paid health coverage for employees
80% Company-paid health coverage for dependents 80% Company-paid health coverage for part-timers


  • 401(k)
  • Health insurance for retirees
  • Pre-tax savings account
  • Long-term care insurance to employees


  • Subsidized lunch on a regular, daily basis
  • Personal concierge service
  • Massage therapy
  • Fitness classes
  • Convenience store
  • Dry cleaning
  • Personal travel service
  • Take-home meals on a regular, daily basis
  • On-site package/mailing service
  • Discount ticket sales
  • Car wash
  • Vehicle maintenance
  • Banking
  • Subsidized public transportation
On-site Ammenitites


32 days Paid time off after one year of full-time employment 13 days Paid time off after one year of part-time employment
16 days Paid sick days after one year of full-time employment 13 days Paid sick days after one year of part-time employment


  • Flexible schedule
  • Compressed work weeks
  • Telecommute option
  • Phased retirement planning


60 days Job-protected maternity leave54 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave$6,000 Adoption benefit
60 days Job-protected parental leave for adoptive parents


  • Onsite child care (at all locations)
  • On-site or near-site backup childcare center
  • Lactation room(s)
  • Paid sick leave to care for a child or relative
  • Offsite subsidized childcare
  • Childcare reimbursement during business travel
  • Elder care resources


  • Medical care
  • Vision care
  • Mental health care
  • Fertility treatments
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)


  • Breast cancer screening
  • Skin cancer screening
  • Blood pressure screening
  • Complete biometric screening
  • Medical facilities (at some locations)
  • Prostate cancer screening
  • Cholesterol tests
  • Flu shots
  • Fitness center (at all locations)
  • Subsidized offsite gym memberships

Community Involvement & Philanthropy

16 hours Paid time off to volunteer $15,119,461 Philanthropic donations in last year
$127,982 Total company-matched employee donations in last year


  • Vice President Diversity and Inclusion is accountable to formal diversity goals for employee recruitment and retention
  • Formal programs support professional development for: Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 9 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Married employees in same-sex or heterosexual relationships receive the same benefits
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender reassignment surgery

Executive Diversity

Zero Day PT


Honoring the Dream

How to Get Hired

We asked USAA for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We look for candidates who embrace our culture. USAA strives to be the provider of choice for the military community, and we ask our employees to demonstrate a sense of pride and purpose in our mission. It is important that we continually build on that sentiment of service as we grow.

What can prospective employees do to get your attention?

Job seekers need to build their professional networks and establish a personal brand. They should join professional associations and groups, meet with peers or leaders they admire professionally and learn about USAA from our employees. More than 30 percent of those we hire are referred to us by current employees.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We will focus our hiring in customer service and sales, risk management, financial advisors, insurance sales and adjustors and information technology. We also have a robust internship program with more than 270 students hired into 15 business areas in 2014. We look for diverse candidates who embrace our mission and core values. Our employees are fueled by their passion and purpose in our mission. We seek passionate employees who will approach work from different perspectives and who exemplify our values of honesty, integrity, leadership and, most importantly service.

What should interested candidates do to find out more and get started?

Visit our Career Center at, search our open positions, view our videos and learn about our culture. Most importantly, follow USAAjobs on our social media channels (Linkedin, Facebook, Twitter, Youtube) where we feature career advice and hot jobs.

hiring Outlook

4,838 Job openings forecast for coming year 4% Job Growth
69 Average applicants per opening 197,844 Applications received
7,240 Positions filled in past year 32% New hires by employee referrals
1,111 New positions created 3,359 Jobs filled by current employees
Yes Recruits on college campuses 247 New graduates hired
7% Voluntary turnover for full-time employees 22% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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