At USAA, 91 percent of employees say their workplace is great.



This review is based on 1256 employee surveys, with a 90% confidence level and a margin of error of ± 2.27. It was published on Sep 12, 2017. 121631 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
I'm proud to tell others I work here.
We have special and unique benefits here.
People celebrate special events around here.
Our facilities contribute to a good working environment.

What They Do

We asked USAA to explain what they do. Here is what they had to say.

The USAA family of companies provides insurance, banking, investments, retirement products and advice to over 12  million current and former members of the U.S. Military and their families. USAA is consistently recognized for outstanding service, employee well-being and financial strength.

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: San Antonio, Texas, 78288 US Sites: 54
Major Locations: San Antonio, Texas; Phoenix, Arizona; Tampa, Florida; Colorado Springs, Colorado; Chesapeake, Virginia; Plano, Texas; Austin, Texas; Addison, Texas US Employees: 32,094
US Revenues: $27,131 million Worldwide Revenues: $27,131 million
Employees Worldwide: 32,207 Corporate Structure: Private
Founded: 1922

USAA has been awarded:

Best Workplaces for Women 2018 (ranked 35)

Best Workplaces in Financial Services & Insurance 2018 (ranked 9)

Best Workplaces for Millennials 2018 (ranked 40)

Fortune 100 Best Companies to Work For 2018 (ranked 19)

People Companies That Care 2017 (ranked 34)

Best Workplaces in Texas 2017 (ranked 3)

USAA employees proudly representing at the MLK Jr. Walk

Perks and Programs

We asked USAA to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Employee Education: The USAA Employee Education Program provides payment to full-time and part-time employees of up to $10,000 per year for approved educational expenses for college degrees or professional designations. The program allows employees the opportunity to obtain new knowledge and skills to maintain their current positions and be better prepared for career opportunities within the company.
  • Annual and Holiday Bonus: Employees may be provided with an annual bonus, which is tied to the achievement of company-wide performance metrics that are set annually by the Board of Directors. Employees may also be provided with a holiday bonus, which is an additional cash amount equivalent to two weeks salary.
  • Retirement Savings Plan: To help employees prepare for retirement and meet their retirement goals, USAA offers a 401(k) plan which provides a dollar-for-dollar match on up to the first 8 percent of eligible pay every pay period.
  • Retirement Plus: Through Retirement Plus (RP), USAA makes discretionary annual contributions to an employee's Retirement Savings account. These age-based contributions vary from 3% to 9% and are based on company performance and an employee's age. The RP contribution is an annual percentage of an employee's total pay (including pay such as base pay, performance bonus, shift differential, and overtime) and is typically made in February. Employees receive this contribution regardless of whether they contribute the Retirement Savings Plan.
  • Eat Right: As part of the USAA “Take Care of Your Health” program, USAA offers a 50% discount on over 250 healthy food items in USAA café’s and minimarts. The program is available to USAA employees at all USAA locations with those facilities.
  • Healthy Points: A wellness program designed to inspire employees to Take Care of their Physical, Financial and Emotional health. Employees participate in an array of wellness challenges and actives to improve their overall wellness and earn points to receive up to an additional 5% company subsidy towards their total medical premiums.
  • Health Risk Assessments: USAA provides employees a free annual health screening in the first quarter of every year. The assessment provides a confidential, personalized profile of an employee’s physical and financial health risks. It also includes specific recommendations for improving and sustaining their health. Completing the HRA adds 500 healthy points to the employee's balance.
  • On-Site Health Cinic & Pharmacy: Health Services at USAA serves the USAA employee population by offering a spectrum of services in the efforts towards helping employees get, stay and be well. Each clinic is staffed with a licensed, registered nurse and support staff – the San Antonio location is staffed with two board certified family physicians. High quality yet affordable services are reflected by a $48 flat fee for all services, excluding lab and preventive services which are free of charge. USAA is committed to the good health of its employees, and Health Services at USAA is a continuation of these efforts. USAA houses an on-site pharmacy, providing a convenient alternative for employees and their dependents to fill prescriptions.
  • On-Site Massage and Physical Therapy: USAA makes available licensed physical therapists to provide on-site physical therapy to help employees address musculoskeletal aches and physical rehabilitation.
  • Fitness Centers: USAA offers free on-site fitness centers that offer exercise programs, fitness evaluations, personal training, group classes, and recreation sports. USAA offers a $300 rebate for off-campus employees who join an external fitness center.


$49,613 Average salary and additional cash compensation for Auto Adjuster III $100,458 Average salary and additional cash compensation for Claims Service Manager
100% Match of employee’s 401(k)/403b contribution up to 8% of salary80% Company-paid health coverage for employees
80% Company-paid health coverage for dependents 80% Company-paid health coverage for part-timers
$1,900 Average Tuition Reimbursement $10,000 Maximum Tuition Reimbursement
USAA employees participating in Zero Day PT


30 days Paid time off after one year of full-time employment 13 days Paid time off after one year of part-time employment
22 days Paid sick days after one year of full-time employment 13 days Paid sick days after one year of part-time employment
16 Days Paid time off as of first day of full-time employment 1 days Paid time off as of first day of part-time employment


  • Flexible schedule
  • Telecommute option
  • Compressed work weeks
  • Subsidized On- or Off-site Fitness (100% have access)
  • Medical facilities (at some locations)
  • Onsite Amenities (-Onsite Clinics -Free Labs at onsite Clinic -Free Flu Shots -Free Onsite Health Risk Assessments -Onsite Pharmacy -On-site cafeterias and full-service chain restaurants including Starbucks, Wendys, Subway and Chick-fil-A -50% subsidy for Healthy Food in cafeteria. -Post office service and ATMs -Company stores -Free parking (covered parking in most locations) -Family use of campus outdoor recreation fields and sports courts - Indoor and outdoor walking and jogging trails and programs. - Active recreation program on all campuses, including sports courts and fields and intramural leagues for flag football, softball, soccer, basketball, tennis, Ultimate Frisbee and more. - Relax and Rejuvenate zones, such as quiet rooms or table tennis areas, for quick escapes during breaks and lunches -Onsite YMCA summer camp -Onsite Massage therapy -Onsite Physical therapy)


95 days Job-protected maternity leave (including FMLA/STD) 85 days Fully-paid maternity leave (does not include personal vacation or paid time off)
56 days Average length of maternity leave new mothers take60 days Job-protected paternity leave (including FMLA)
60 days Fully-paid paternity leave (does not include personal vacation or paid time off)19 days Average length of paternity leave new fathers take
$6,000 Adoption benefit60 days Job-protected parental leave for adoptive parents (including FMLA)
60 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. Not all employees are eligible for parental leave benefits.


  • On-site or near-site backup childcare center
  • Childcare reimbursement during business travel
  • Lactation room(s)
  • Paid sick leave to care for a child or relative


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

16 hours Paid time off to volunteer $20,811,330 Philanthropic donations in last year
$127,982 Total company-matched employee donations in last year Strategic Business Partner, Corporate Services Strategy and Planning Leads environmental impact team
Self-Conducted Environmental impact audit 8 LEED certified building(s)
Yes Sustainable commuting program Yes Renewable energy program
Yes Carbon offset program Yes Recycling program
Yes Locally-sourced food program


  • Vice President Diversity and Inclusion is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 9 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity


Workforce Diversity

USAA employees participating in Zero Day PT


USAA employees at a D-Day ceremony in Normandy

How to Get Hired

We asked USAA for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

USAA is unlike any other financial services organization. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. To play a role on our team, you don't have to be connected to the military yourself, you just need to share our passion for serving our members.  You need to not only be committed to the USAA mission and have a passion for serving our members, but operate in alignment with our core values: Service, Loyalty, Honesty, and Integrity. We seek to attract, develop and retain diverse talent at all levels that want to operate in the spirit of embracing diversity and inclusion in all that they do.  Being innovate and agile is also key to being successful candidate for employment with USAA.

What can prospective employees do to get your attention?

A prospective employee needs to not only understand USAA, it’s mission, and culture, but embrace the need to provide the highest level of great experiences to both our members and internal partners.  A prospective employee must demonstrate their ability to be an ambassador of change,  continuously learn, and drive results through partnerships with others.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

USAA is a dynamic organization with ever-changing needs. USAA routinely hires Claims Adjusters, Mortgage Processors, Mortgage Loan Officers, Customer Service Representatives, and other professionals who support our core businesses. Many of the growth areas over the next three year horizon is hiring expertise in the technology space.  This includes Information Technology, Digital, Design, and Data and Analytics.

What should interested candidates do to find out more and get started?

Visit our career site at Once they are on the Search Jobs page, they will have several options. They can use navigation on the left to search by job category or location for instance.  Once they find a job that interests them, they need to review the responsibilities and requirements to determine if they are a good fit and apply. They can also explore the jobs site to learn more about USAA, it’s mission, culture, benefits, and life at USAA.  There are career videos they can watch to understand different types of roles at USAA and gauge their interest.

hiring Outlook

5,592 Forecasted positions to fill in coming year 9% Job Growth
149 Average applicants per opening 276,788 Total job applicants
14% New hires by employee referrals 40% Openings filled by current employees
238 Recent graduates hired 3% Voluntary turnover for full-time employees
11% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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