At Total Merchant Services, 96 percent of employees say their workplace is great.



This review is based on 279 employee surveys, with a 90% confidence level and a margin of error of ± 0.00. It was published on May 24, 2016. 2091 Visitors

What Employees Say

Management is competent at running the business.
Management shows a sincere interest in me as a person, not just an employee.
I feel I make a difference here.
People avoid politicking and backstabbing as ways to get things done.
Everyone has an opportunity to get special recognition.

What They Do

We asked Total Merchant Services to explain what they do. Here is what they had to say.

Total Merchant Services delivers payment solutions and products to help grow your business. Trusted by over 100,000 happy merchants, we make the process of opening a merchant account easy and affordable, with no contract. 

About this Company

Industry: Financial Services & Insurance US Headquarters: Woodland Hills, California
US Employees: 279 Corporate Structure: Private
Founded: 1996

Total Merchant Services has been awarded:

Best Workplaces in Financial Services & Insurance 2016 (ranked 9)

Best Workplaces for Women 2016 (ranked 31)

Best Medium Workplaces 2016 (ranked 8)

Habitat for Humanity

Perks and Programs

We asked Total Merchant Services to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Miracle Squad: Total Merchant Services has a volunteer based group called The Miracle Squad. It is a community outreach program where we choose a different charity to work with monthly. We have collected animal supplies for the animal shelters, donated blood for the Red Cross, helped build homes for veterans with Habitat for Humanity, canned food drives, along with charity walks/runs.
  • Premium Sports Ticket Raffle: The CEO raffles tickets every week to different sporting events in Los Angeles; Dodgers, Kings, Lakers and Clippers. They are all premium VIP seats.
  • Company Socials: TMS hosts a company social, including a catered lunch for the entire company, or a fun event outside of the office; "bowling night" or "bar night."
  • Birthday Celebrations: Every employee will have their desk decorated on his or her birthday. They will also receive a $25 gift card with a signed birthday card from all executives and peers.
  • Holiday Party: Every year TMS hosts a Holiday Party. Each employee is allowed one guest for a fun night of cocktails, food and dancing. Recent locations have been the Hilton, Universal Studios, and Skirball Museum.
  • Desk Pass Outs: Holidays, events, and busy weeks, the HR team will pass out candy on carts, cookies, or "energy carts" with energy drinks, energy bars, and coffee.
  • Customer Service Week: Every October, TMS hosts Customer Service Week. Each year is a different theme. This past year was Super Heroes. Every day each employee received part of a super hero costume to decorate. Cuffs, masks, cape, the end of the week they were a super hero. The CEO was Superman, and was rolled on a cart around the office to give the effect of "flying" as he thanked everyone for all that they do.
  • ADP Discounts: ADP is our payroll system that provides employees with discounted movie tickets, amusement parks, concert tickets, apple products, etc...Over 1200 offers.
  • Unlimited Sick Time & Casual Dress: We understand that life happens and stand behind them, as well as working in what they feel most comfortable in and allowing their personalities to shine.
  • All Hands: The CEO holds a monthly company meeting for all employees. This requires all employees to attend and hear what's going on in the company. The CEO has all of the executives share what's going on in the company. He also introduces every new employee that month.


$35,000 Average salary and additional cash compensation for Call Center $100,000 Average salary and additional cash compensation for managers/supervisors
3% 401(k) match of employee's contribution, up to 6% of an employee's salary75% Company-paid health coverage for employees
75% Company-paid health coverage for dependents


  • 401(k) plan
  • Health insurance for retirees
  • Pre-tax savings account


  • Free snacks during the day
  • On-site package/mailing service
  • Fitness classes
  • Convenience store
  • Subsidized public transportation
  • Free beverages during the day
  • Discount ticket sales
  • Weight watchers meetings
  • Dry cleaning
Portland Blood Drive


Set days Paid time off after one year of full-time employment 10 days Paid time off after one year of part-time employment
Unlimited Paid sick days after one year of full-time employment


  • Flexible schedule
  • Job sharing
  • Phased retirement planning
  • Telecommute option
  • Compressed work weeks


120 days Job-protected maternity leave120 days Fully-paid maternity leave (does not include personal vacation or paid time off)
90 days Average length of maternity leave new mothers take120 days Job-protected paternity leave
120 days Fully-paid paternity leave (does not include personal vacation or paid time off)40 days Average length of paternity leave new fathers take
120 days Job-protected parental leave for adoptive parents120 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. All employees are eligible for parental leave benefits.


  • Childcare reimbursement during business travel
  • Paid sick leave to care for a child or relative
  • Elder care resources


  • Medical care
  • Vision care
  • Mental health care
  • Fertility treatments
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)


  • Breast cancer screening
  • Skin cancer screening
  • Blood pressure screening
  • Complete biometric screening
  • Subsidized offsite gym memberships
  • Prostate cancer screening
  • Cholesterol tests
  • Flu shots
  • Fitness center

Community Involvement & Philanthropy

$250,000 Philanthropic donations in last year


  • Formal programs support professional development for: Women; Lesbian, gay, bisexual or transgender employees; Disabled employees; Speakers of English as a second language; Employees reentering the workforce
  • 12 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Married employees in same-sex or heterosexual relationships receive the same benefits
  • Non-birth parents in same-sex relationships can take parental leave

Executive Diversity

2013 Holiday Party


2013 Holiday Party-We like to throw a formal celebration for our staff to show how grateful and appreciative we are to have them on the team!

How to Get Hired

We asked Total Merchant Services for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

When hiring employees, we look for a great personality first and foremost. Culture is a big part of what we do here, we like to have a "Work Hard, Play Hard" type of atmosphere. Honesty, hard working, and diligence are key components to us finding employees who are a great fit! 

What can prospective employees do to get your attention?

The only thing a prospective employee has to do to gain our attention is to Be Themselves. That is the key component with anything in life. When people try to be someone or something they are not, their light doesn't shine as brightly. As long as they are themselves and have a positive attitude, we take notice. 

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

At the moment, we are only focused on hiring in our Loss Prevention department and some positions in Finance. We are extremely happy with the team we have now, and want to continue to hone their skills. 

What should interested candidates do to find out more and get started?

Interested candidates should visit our website; for more information on openings and what we have to offer. 

hiring Outlook

20 Job openings forecast for coming year 12 Average applicants per opening
300 Applications received 20 Positions filled in past year
75% New hires by employee referrals 40 New positions created
17 Jobs filled by current employees 16% Voluntary turnover for full-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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