At The Peabody Memphis, 77 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 358 employee surveys, with a 90% confidence level and a margin of error of ± 2.11. It was published on Aug 26, 2017. 1934 Visitors

What Employees Say

People celebrate special events around here.
84%
 
I'm proud to tell others I work here.
83%
 
I am able to take time off from work when I think it's necessary.
81%
 
My work has special meaning: this is not "just a job".
81%
 
I am given the resources and equipment to do my job.
81%
 

What They Do

We asked The Peabody Memphis to explain what they do. Here is what they had to say.

Our luxurious downtown Memphis hotel is legendary for its charm, elegance, gracious hospitality, and we continue to carry the distinction of the “South’s Grand Hotel”. We are a Forbes Four-Star, AAA Four-Diamond property in the heart of “the Blues City”. 

About this Company

Website: www.peabodymemphis.com Industry: Hospitality
US Headquarters: Memphis, Tennessee, 38103 US Sites: 1
Major Locations: Memphis, TN, Tennessee, 38103 US Employees: 480
US Revenues: $49.5 million Worldwide Revenues: $49.5 million
Corporate Structure: Private Founded: 1869

General Manager, Doug Browne with our J-1 Interns

Perks and Programs

We asked The Peabody Memphis to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Peabody Service Excellence: Peabody Service Excellence® is a program that creates two equally important experiences: the guest experience and the associate experience. The guest experience is one that makes the guest want to return. The associate experience is one that makes the associate want to remain employed at our company and feel valued for their contributions to the hotel's success.
  • Mentor Program: T.E.A.M. (Training and Education of Associates by Mentors), is a training process that provides consistent, standardized levels of training throughout our hotel. T.E.A.M. at The Peabody Memphis is a hugely successful training program because our mentors and managers are committed to providing the highest levels of training befitting “The South’s Grand Hotel.”
  • Peabody Pay and Incentives: Peabody Pay is a program where all associates are eligible to receive duck bucks valued at $10 each throughout the year from any issuing manager for exceeding expectations. At the end of the year the monies are paid out to the associate in a lump sum. There is no limit to the amount of monies that an associate can receive
  • Complimentary Meal Program: Our employee cafeteria provides fruit, yogurt and other snack foods for our associates on a daily basis. Associates who work a 5-hour shift minimum also receive one complimentary meal. They can choose from a hot entree with 2 side dishes that vary each day. Beef, turkey or vegetarian burger or chicken tenders are also an option. The associates can also have a full salad bar, hot soup and assorted beverages with their meal.
  • Upward Mobility: The ability for our associates to experience career growth with the company is excellent. From January to May 2016, over 11 Leaders were promoted from within. We prefer to promote from within whenever possible and it results in longevity of associates that is far beyond industry standards.
  • WOW Program: WOW Program is an empowerment program which allows for all employees, regardless of position, to recognize a guest by providing a gift, pastry, card, flowers, etc. that would be appropriate for the event the guest is celebrating. This program also allows for the employee to provide a discount or complimentary food and beverage to a guest as the employee deems it appropriate.

COMPENSATION BY THE NUMBERS

$31,247 Average salary and additional cash compensation for servers 35% Match of employee’s 401(k)/403b contribution up to 6% of salary
75% Company-paid health coverage for employees $2,000 Average Tuition Reimbursement
$2,000 Maximum Tuition Reimbursement
Employee Appreciation Day with Executives Serving Lunch

WORK-LIFE BALANCE BY THE NUMBERS

16 days Paid time off after one year of full-time employment 6 days Paid sick days after one year of full-time employment

FAMILY CARE BY THE NUMBERS

65 days Job-protected maternity leave (including FMLA/STD) 65 days Job-protected paternity leave (including FMLA)
65 days Job-protected parental leave for adoptive parents (including FMLA)*

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

$215,500 Philanthropic donations in last year Yes Locally-sourced food program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation

Leadership Diversity

 

Workforce Diversity

 
Food and Beverage Leaders

DEMOGRAPHICS

 
Accounting Training

How to Get Hired

We asked The Peabody Memphis for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We are looking at perspective employees to possess the following characteristics:  Integrity, dignity, and respect towards guests, owners, associates, and self.

What can prospective employees do to get your attention?

A prospective employee could gain our attention through professional dress and demeanor; polite and friendly attitude. 

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are looking for candidates that will assist us in creating an environment of trust, accountability, and ownership. 

What should interested candidates do to find out more and get started?

Interested candidates should present a professional demeanor and having some knowledge regarding the history of the Peabody is a plus.  Also, previous experience in the service industry is helpful.

hiring Outlook

62 Forecasted positions to fill in coming year 5% Job Growth
1,723 Total job applicants 7% New hires by employee referrals
10% Openings filled by current employees 27 Recent graduates hired
2% Voluntary turnover for full-time employees 3% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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