At The Cheesecake Factory Incorporated, 90 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 1752 employee surveys, with a 90% confidence level and a margin of error of ± 1.92. It was published on Sep 10, 2018. 36324 Visitors

What Employees Say

People celebrate special events around here.
94%
 
I can be myself around here.
93%
 
I am treated as a full member here regardless of my position.
92%
 
I'm proud to tell others I work here.
91%
 
I am able to take time off from work when I think it's necessary.
91%
 

What They Do

We asked The Cheesecake Factory Incorporated to explain what they do. Here is what they had to say.

We're an upscale casual restaurant chain, known and loved for our extensive menu, generous portions and legendary desserts. We delight our guests with delicious, memorable food served with warm and gracious service and hospitality.

About this Company

Website: www.thecheesecakefactory.com Industry: Hospitality
US Headquarters: Calabasas Hills, California, 91301 US Sites: 213
US Employees: 37,704 US Revenues: $2,260.5 million
Worldwide Revenues: $2,260.5 million Employees Worldwide: 38,030
Corporate Structure: Public Stock Symbol: CAKE
Founded: 1978

Celebrating birthdays, anniversaries and meaningful moments happens every day.

Perks and Programs

We asked The Cheesecake Factory Incorporated to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Diploma and Degree Program: Our kitchen staff members have the opportunity to earn a high school equivalency diploma or online associate degree at no cost. This program is available on day one of their employment with us. For corporate staff and restaurant managers, we offer college tuition reimbursement.
  • HELP Fund: Our HELP (Hardship and Emergency Lifeline Program) Fund gives grants (no repayment expected) to staff and managers who experience a serious financial hardship or catastrophe such as a house fire or death of a parent, spouse or child. It's funded entirely through voluntary tax-deductible contributions from our staff, managers and executive leaders.
  • Peanut Butter Drive: Every September, we strive to collect 100,000 pounds of peanut butter, companywide, to stock the shelves of the local food banks in all the communities we serve. Our teammates fundraise in creative ways, including holding bake sales, scavenger hunts and talent shows, and reaching out to schools and retailers for help collecting peanut butter. Since 2008, we've donated more than 1 million pounds of food to support Feeding America network food banks.
  • Relief Registry: In 2017, we initiated our very first Relief Registry to help our teammates affected by the devastation of Hurricanes Irma and Maria. We set up a registry on Amazon.com of the items that our teammates in San Juan, Puerto Rico needed most--batteries and flashlights, diapers and other toiletries, bottled water and shelf-stable food and more, and invited everyone in the company to purchase items from the list. One of our Florida restaurants received and organized all of the purchased items, then arranged for one of our vendors to ship all of the supplies directly to our restaurant team in San Juan. In just four days, approximately 4,000 items were donated and shipped to the San Juan team. We're now prepared to activate Relief Registries like this whenever a similar catastrophe strikes, so we can provide direct relief and support to our teammates in need.
  • Give Back Team Sponsorship: We give monetary donations to non-profit charitable organizations that are meaningful to our staff members through our Give Back Team Sponsorship program. Any staff member can apply for sponsorship. The more people on a Give Back team, the larger the donation. Many of our teams use Give Back events as a way to team build and strengthen their bonds and teamwork as they give back to their community. Through the Give Back program, in 2017 alone, our Foundation provided $93,000 to assist 103 charitable organizations.
  • Charitable Giving Dashboards: Once per quarter, every restaurant receives a personalized dashboard poster that shows their performance in our company-wide giving programs. Restaurants place their posters in prominent locations where staff and managers can see (out of guest view), to celebrate their charitable giving successes and look for opportunities where they can do even more to serve their communities. Each quarter, we congratulate and recognize our top-performing teams and showcase their efforts on our Life at Cheesecake Facebook page.
  • Industry-leading healthcare benefits: Our healthcare benefits are among the best in our industry. We care about making healthcare coverage affordable for all of our teammates, so we offer a plan with a premium of just $10 per pay period, which covers preventative care at 100%. Staff members and managers who work at least 25 hours a week are eligible for full health insurance benefits, and managers are encouraged to give staff enough hours to qualify for insurance. Kitchen staff members are eligible for benefits after only two months of service. We make it easy for our teammates to stay healthy by offering them a full biometric screening at work every year.
  • Signature recognition and appreciation programs: Our recognition programs convey genuine appreciation in ways that are both fun and gift-like. For example, all of our restaurants hold a "We ♥ Our Team" celebration, consisting of seven straight days of appreciate expressed through words, treats and actions. Every restaurant receives celebration ideas, posters, photo props and Snapchat filters to add to the fun. We recognize our “Commitment to Excellence" award winners annually. These teammates are treated to a VIP experience during an all-expenses-paid trip to our General Managers' Conference in Las Vegas. Each winner receives spending money, excursions to the Grand Canyon and other Las Vegas attractions, and a glamorous photo shoot for our Support Center "Wall of Fame". Winners are recognized at a gala dinner held in their honor. Each winner is brought onstage as their GM gives a touching, heartfelt speech and presents them with a beautiful trophy.
  • Student Loan Assistance: In 2018, we implemented a student loan repayment assistance program that helps our staff and managers learn about their options for managing student loan debt. Staff members are provided with student loan evaluation tools and student loan counseling. As appropriate, staff and managers are guided toward options like student loan deferment, refinancing or forgiveness.
  • Industry-Leading Sustainable Sourcing Policy: Our industry-leading sustainable sourcing policy articulates our commitment to best practices within our supply chain and establishes our buying preferences for ingredients that are third-party certified for sustainability, environmentally and socially responsible, aligned with animal welfare and traceable back to source or farm, as feasible and appropriate. The policy includes a sustainability code of conduct that establishes non-negotiable standards we expect our suppliers to meet related to ethical practies, human rights and environmental standards. One specific area of focus is that we requre our suppliers employ only voluntary workers over the age of 15, and that these workers understand their terms of employment, and suppliers may not require workers to pay fees or surrender their identification as a condition of employment.

COMPENSATION BY THE NUMBERS

$50,035 Average salary and additional cash compensation for Server $73,024 Average salary and additional cash compensation for Restaurant Manager
50% Match of employee’s 401(k)/403b contribution up to 4% of salary60% Company-paid health coverage for employees (for Restaurant hourly staff)
60% Company-paid health coverage for dependents (for Restaurant hourly staff) 60% Company-paid health coverage for part-timers
25 hours Weekly hours required for part-timers to receive health insurance $1,600 Average Tuition Reimbursement
$2,500 Maximum Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Stock options
  • Restricted stock units
Our restaurant teams love giving back to their communities through volunteerism.

WORK-LIFE BALANCE BY THE NUMBERS

16 days Paid time off after one year of full-time employment 16 days Paid time off after one year of part-time employment
5 days Paid sick days after one year of full-time employment 5 days Paid sick days after one year of part-time employment
3 weeks Paid sabbatical after 5 year(s) of employment 16 Days Paid time off as of first day of full-time employment
16 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule
  • Telecommute option (5% use it)
  • Onsite Amenities (Free snacks during the day Free beverages during the day Free lunch on a regular, daily basis Subsidized lunch on a regular, daily basis Free breakfast foods on a regular daily basis Take-home meals on a regular, daily basis On-site package/mailing service Massage therapy Discounts on cheesecake purchases Dining discounts Car wash Dry cleaning Biometric health screenings Retail discounts Free whole cheesecake given to every staff member at the holidays Frequent casual dress days at Corporate Support Center Mixers, with food and drinks, at Corporate Support Center)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 42 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave (including FMLA)27 days Average length of paternity leave new fathers take
$2,500 Adoption benefit60 days Job-protected parental leave for adoptive parents (including FMLA)

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Community and Environmental Impact

$5,787,148 Philanthropic donations in last year $84,000 Total company-matched employee donations in last year
Vice President of Sustainability Leads environmental impact team 6 LEED certified building(s)
Yes Sustainable commuting program Yes Renewable energy program
Yes Recycling program Yes Locally-sourced food program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Women
  • Non-birth parents in same-sex relationships can take parental leave

Leadership Diversity

 

Workforce Diversity

 
Development for our kitchen staff and managers is unlike any in our industry.

DEMOGRAPHICS

 
Our twice-yearly New Menu Rollouts combine great food, friendly competition and wacky costumes in a fun-filled learning event.

How to Get Hired

We asked The Cheesecake Factory Incorporated for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We’re looking for candidates who will embrace our unique culture and values, will strive to fulfill our Mission of absolute guest satisfaction, and, most of all, are “So Cheesecake.” “So Cheesecake” people have four specific qualities: they ooze warmth and hospitality, radiate positive energy, never compromise their incredibly high personal standards of excellence and love to have fun and celebrate. We look for certain actions and behaviors that help indicate whether a candidate is “So Cheesecake.” Do they have a “resting smile?” Do they treat everyone around them with warmth, respect and caring? And do they lift up others around them through positivity and teamwork? If the answer is yes to all of those questions, we think they’ll be a great fit on our team.

What can prospective employees do to get your attention?

Every candidate should start by completing our online application and culture fit assessment on CakeCareers.com. Especially for candidates looking for hourly restaurant positions, we welcome you to come into the restaurant to make a personal connection with staff and managers during our regularly scheduled hiring events. We always want to meet energetic people who are interested in joining us. If you have previous restaurant experience, be sure to share that with us. If you’re looking for a position as a restaurant manager or applying for a corporate position, complete an application on our Cakecareers.com website, then head over to our Life at Cheesecake Facebook page and send us a private message. Show us you’re motivated and engaged, and you’ll be much more likely to land an interview.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

In the coming year, we’re focusing on hiring for our kitchen teams, especially dishwashers, line cooks and prep cooks. Every one of our restaurants makes 250 different menu items from scratch, every day, and having strong kitchen teams is absolutely critical to our success. If you love to cook, you can have a successful culinary career at The Cheesecake Factory. We offer industry-leading, best-in-class training that develops cooks into true culinary professionals. We also offer business and leadership training to those who aspire to grow into kitchen management and executive roles.

What should interested candidates do to find out more and get started?

Get to know us on our Cakecareers.com website and “Life at Cheesecake” Facebook page. You can find information about our job opportunities and culture and get a glimpse of the “So Cheesecake” moments our staff and managers experience every day. If you like what you see, apply online at CakeCareers.com.

hiring Outlook

29,331 Forecasted positions to fill in coming year -0% Job Growth
25 Average applicants per opening 723,855 Total job applicants
25% New hires by employee referrals 46% Openings filled by current employees
38% Voluntary turnover for full-time employees 83% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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