At The Cheesecake Factory Incorporated, 89 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 1261 employee surveys, with a 90% confidence level and a margin of error of ± 2.28. It was published on Sep 11, 2017. 15005 Visitors

What Employees Say

People celebrate special events around here.
92%
 
I can be myself around here.
91%
 
I'm proud to tell others I work here.
91%
 
I am treated as a full member here regardless of my position.
91%
 
I am given the resources and equipment to do my job.
89%
 

What They Do

We asked The Cheesecake Factory Incorporated to explain what they do. Here is what they had to say.

We're an upscale casual restaurant chain, known and loved for our extensive menu, generous portions and legendary desserts. We delight our guests with delicious, memorable food served with warm and gracious service and hospitality.

About this Company

Website: www.thecheesecakefactory.com Industry: Hospitality
US Headquarters: Calabasas Hills, California, 91301 US Sites: 208
US Employees: 37,821 US Revenues: $2,275.7 million
Worldwide Revenues: $2,275.7 million Corporate Structure: Public
Stock Symbol: CAKE Founded: 1978

Our kitchen staff receive in-depth culinary training and unparalleled career development opportunities.

Perks and Programs

We asked The Cheesecake Factory Incorporated to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Health Insurance and Wellness Program: Staff members and managers who work at least 25 hours a week are eligible for full health insurance benefits, and managers are encouraged to give staff enough hours to qualify for insurance. Kitchen staff members are eligible for benefits after only two months of service. Staff and managers enrolled in benefits are able to receive a full biometric screening at work.
  • Discounts on Meals, Cheesecakes and More: All staff and managers receive a 25% discount seven days a week when dining in Cheesecake Factory restaurants with family and friends and receive a free whole cheesecake during the holidays. Restaurant staff and managers receive a 50% discount on meals while they're on shift. Discounts on gym memberships, cellular service, travel and more are also available.
  • Professional Growth and Development: The Cheesecake Factory offers a whopping 320 hours of professional development and training per year to full-time salaried staff and 150 hours to full-time hourly staff. Staff who are interested in professional growth opportunities are offered roles as Designated Trainers, which can bring travel opportunities. Managers receive extensive leadership training and development. We offer a special "Master Culinarian" certification program for our kitchen staff members to help them develop professional-level culinary skills.
  • Recognition and Appreciation Programs: Recognizing and appreciating staff and managers happens on a daily basis with a wide array of recognition programs. These range from peer-to-peer shoutouts and notes of thanks; to messages and gifts from managers; to our "Team Member of the Month" program, where recipients receive a coveted lapel pin and $50 gift card; to prestigious annual awards such as “Restaurant of the Year” and “Commitment to Excellence.” Our Restaurant of the Year and Commitment to Excellence winners are honored at prestigious gala events. Each year, every one of our restaurants holds a "Great Place to Work" appreciation week where staff are honored with treats, special selfie photo ops and more.
  • Fun and Celebration: Part of being “So Cheesecake” means loving to have fun and celebrate. Throughout the year, staff and managers build camaraderie through outings and picnics as well as through in-restaurant celebrations for holidays and special achievements.
  • Opportunities to Give Back to our Communities: Our staff and managers love to give back to our communities, so we offer programs throughout the year to give our people opportunities to get involved. They range from our annual Peanut Butter Drive that supports Feeding America food banks across the country, to our Give Back program that allows staff to support charitable causes near and dear to their hearts, to our Thanksgiving Feasts where our staff prepare and serve full Thanksgiving dinners to those in need.

COMPENSATION BY THE NUMBERS

$47,782 Average salary and additional cash compensation for Server $72,134 Average salary and additional cash compensation for Restaurant Manager
50% Match of employee’s 401(k)/403b contribution up to 4% of salary60% Company-paid health coverage for employees (for Restaurant hourly)
60% Company-paid health coverage for dependents (for Restaurant hourly) 60% Company-paid health coverage for part-timers
25 hours Weekly hours required for part-timers to receive health insurance $1,600 Average Tuition Reimbursement
$2,500 Maximum Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Stock options
  • Restricted stock units
Our front-of-house staff members enjoy an atmosphere filled with teamwork and camaraderie as they focus on our mission of providing absolute guest satisfaction.

WORK-LIFE BALANCE BY THE NUMBERS

16 days Paid time off after one year of full-time employment 16 days Paid time off after one year of part-time employment
5 days Paid sick days after one year of full-time employment 5 days Paid sick days after one year of part-time employment
3 weeks Paid sabbatical after 5 year(s) of employment 16 Days Paid time off as of first day of full-time employment
16 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule
  • Telecommute option (5% use it)
  • Onsite Amenities (Free snacks during the day Free beverages during the day Free lunch on a regular, daily basis Subsidized lunch on a regular, daily basis Free breakfast foods on a regular daily basis Take-home meals on a regular, daily basis On-site package/mailing service Massage therapy Discounts on cheesecake purchases Dining discounts Car wash Dry cleaning Biometric health screenings Retail discounts Free whole cheesecake given to every staff member at the holidays Frequent casual dress days at Corporate Support Center Quarterly mixers, with food and drinks, at Corporate Support Center)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 53 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave (including FMLA)23 days Average length of paternity leave new fathers take
$2,500 Adoption benefit60 days Job-protected parental leave for adoptive parents (including FMLA)

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Community and Environmental Impact

$6,844,088 Philanthropic donations in last year Director of Sustainability Leads environmental impact team
Self-Conducted Environmental impact audit 6 LEED certified building(s)
Yes Sustainable commuting program Yes Renewable energy program
Yes Carbon offset program Yes Recycling program
Yes Locally-sourced food program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Women
  • Non-birth parents in same-sex relationships can take parental leave

Leadership Diversity

 

Workforce Diversity

 
Our teammates love to show their pride in being “So Cheesecake!”

DEMOGRAPHICS

 
Our Give Back team sponsorship program gives our staff and managers the opportunity to live our Purpose—to nurture bodies, minds, hearts and spirits—in the communities we serve.

How to Get Hired

We asked The Cheesecake Factory Incorporated for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We’re looking for candidates who will embrace our unique culture and values, will strive to fulfill our Mission of absolute guest satisfaction, and, most of all, are “So Cheesecake.” “So Cheesecake” people have four specific qualities: they ooze warmth and hospitality, radiate positive energy, never compromise their incredibly high personal standards of excellence and love to have fun and celebrate. We look for certain actions and behaviors that help indicate whether a candidate is “So Cheesecake.” Do they have a “resting smile?” Do they treat everyone around them with warmth, respect and caring? And do they lift up others around them through positivity and teamwork? If the answer is yes to all of those questions, we think they’ll be a great fit on our team.

What can prospective employees do to get your attention?

Every candidate should start by completing our online application and culture fit assessment on CakeCareers.com. Especially for candidates looking for hourly restaurant positions, we welcome you to come into the restaurant to make a personal connection with staff and managers during our regularly scheduled hiring events. We always want to meet energetic people who are interested in joining us. If you have previous restaurant experience, be sure to share that with us. If you’re looking for a position as a restaurant manager or applying for a corporate position, complete an application on our Cakecareers.com website, then head over to our Life at Cheesecake Facebook page and send us a private message. Show us you’re motivated and engaged, and you’ll be much more likely to land an interview.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

In the coming year, we’re focusing on hiring for our kitchen teams, especially dishwashers, line cooks and prep cooks. Every one of our restaurants makes 250 different menu items from scratch, every day, and having strong kitchen teams is absolutely critical to our success. If you love to cook, you can have a successful culinary career at The Cheesecake Factory. We offer industry-leading, best-in-class training that develops cooks into true culinary professionals. We also offer business and leadership training to those who aspire to grow into kitchen management and executive roles.

What should interested candidates do to find out more and get started?

Get to know us on our Cakecareers.com website and “Life at Cheesecake” Facebook page. You can find information about our job opportunities and culture and get a glimpse of the “So Cheesecake” moments our staff and managers experience every day. If you like what you see, apply online at CakeCareers.com.

hiring Outlook

28,171 Forecasted positions to fill in coming year 2% Job Growth
27 Average applicants per opening 745,237 Total job applicants
20% New hires by employee referrals 42% Openings filled by current employees
39% Voluntary turnover for full-time employees 84% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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