As an upscale casual restaurant chain, we're known for our extensive menu, generous portions and legendary desserts. We delight our guests with delicious, memorable food served with warm and gracious service and hospitality.
How to Get Hired
We asked The Cheesecake Factory Incorporated for some inside information on how to get hired at the organization. Here is what they had to say.
What key characteristics tell you a prospective employee will be a great fit for your company?
When we evaluate a candidate’s characteristics, we think of it in terms of workplace behavioral fit and "Cheesecake" fit.
An applicant with "Cheesecake" fit is best described as one who oozes hospitality, radiates positive energy, never compromises their incredibly high standards of excellence and loves to have fun.
What can prospective employees do to get your attention?
Prospective employees should be highly engaged, and have an “at rest” smile and passion for what they do. We look for applicants who are “So Cheesecake,” and our recruiters and hiring managers know what this looks like when they see it, so an applicant can’t fake it.
Our Hiring Managers look for that "Cheesecake" fit; for the special person who is motivated to work for the best and busiest restaurant chain in the U.S.
Applicants can get our attention by being genuinely passionate about service, food and hospitality and by demonstrating they're caring, fun people who understand and can live our Mission of “creating an environment where absolute guest satisfaction is our highest priority.”
Are there any unusual or especially rigorous steps of your hiring process that candidates should be aware of?
Our Management selection process is rigorous and includes an online application and assessment. Although the hourly selection process is rigorous as well, we did launch our streamlined mobile responsive application and assessment this year.
Restaurant and kitchen management candidates go through a half-day Shift Observation. This is a unique opportunity for the candidate to see the inside of our operation. The Shift Observation routine ensures they are exposed to all areas of the business and also gives our hiring managers the opportunity to see how the applicant responds to the unique pace of our restaurants.
Applicants for Corporate positions often go through multiple rounds of interviews with various levels of staff (peers through executives) and may be required to complete work samples and/or skills testing.
Throughout the entire hiring process, candidates are observed for “Cheesecake” fit.
Are there any positions or types of candidates you are particularly focused on hiring in this coming year?
We are focusing on attracting line and prep cooks as well as dishwashers for most of our restaurants. These positions help fill our pipeline for other kitchen roles. To make the process more convenient for applicants for these positions, we’ve made it mobile-compatible.
In addition, to grow The Cheesecake Factory brand, we need a strong pipeline of kitchen managers. Prospective kitchen managers can expect extensive training through our Culinary Operations Leadership Roadmap curriculum that will develop not only their culinary skills but also their leadership and business skills.
What should interested candidates do to find out more and get started?
To get started, applicants can visit our Careers Search page at www.CakeCareers.com, watch our career specific videos and tesimonials. From there, they can find out about our job opportunities and learn all about our culture, growth and benefits.