At The Cheesecake Factory Incorporated, 90 percent of employees say their workplace is great.



This review is based on 900 employee surveys, with a 95% confidence level and a margin of error of ± 3.23. It was published on Aug 21, 2015. 36245 Visitors

What Employees Say

I'm proud to tell others I work here.
I can be myself around here.
When I look at what we accomplish, I feel a sense of pride.
I am able to take time off from work when I think it's necessary.
I am treated as a full member here regardless of my position.

What They Do

We asked The Cheesecake Factory Incorporated to explain what they do. Here is what they had to say.

As an upscale casual restaurant chain, we're known for our extensive menu, generous portions and legendary desserts. We delight our guests with delicious, memorable food served with warm and gracious service and hospitality. 

About this Company

Website: US Headquarters: Calabasas Hills, California
US Sites: 194 Major Locations: Los Angeles, CA; Miami/Ft Lauderdale, FL; Chicago, IL; San Francisco, CA; Dallas, TX
Stock Symbol: CAKE US Employees: 35664
US revenues: $1916.81 million Worldwide revenues: $1924.47 million
Employees worldwide: 35668 Founded: 1978
Industry: Hospitality

We pride ourselves on our unmatched menu and service and hospitality.

Perks and Programs

We asked The Cheesecake Factory Incorporated to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Health Insurance and Wellness Program: Staff members and managers who work at least 25 hours a week are eligible for full health insurance, and managers are encouraged to give staff enough hours to qualify for insurance. Kitchen staff members are eligible for benefits after only two months of service. Staff and managers enrolled in benefits are able to receive a full biometric screening at work.
  • Discounts on Meals, Cheesecakes and More: All staff and managers receive a 25% discount when dining in Cheesecake Factory restaurants with family and friends and receive a free whole cheesecake during the holidays. Discounts on gym memberships, cellular service, travel and more are also available.
  • Professional Growth and Development: The Cheesecake Factory offers a whopping 327 hours of professional development and training per year to full-time salaried staff and 151 hours to full-time hourly staff. Staff who are interested in professional growth opportunities are offered roles as Designated Trainers, which can bring travel opportunities. Managers receive extensive leadership training and development.
  • Recognition and Appreciation Programs: Recognizing and appreciating staff and managers happens on a daily basis with a wide array of recognition programs. These range from peer-to-peer shoutouts and notes of thanks, to messages and gifts from managers to prestigious annual awards such as “Restaurant of the Year” and “Commitment to Excellence.”
  • Fun and Celebration: Part of being “So Cheesecake” means loving to have fun and celebrate. Throughout the year, staff and managers build camaraderie through outings and picnics as well as through in-restaurant celebrations for holidays and special achievements.


$44,168 Average salary and additional cash compensation for Server $70,294 Average salary and additional cash compensation for Restaurant Manager
50% 401(k) match of employee's contribution, up to 2% of an employee's salary 65% Company-paid health coverage for employees
65% Company-paid health coverage for dependents 25 hours Weekly hours at which part-timers receive health care coverage
$2500 College Tuition Reimbursement


  • 401(k) or 403b plan
  • Pre-tax savings account
  • Deferred profit-sharing plan


  • Free snacks during the day
  • Free lunch on a regular, daily basis
  • Free breakfast foods on a regular, daily basis
  • On-site package/mailing service
  • Discount ticket sales
  • Weight watchers meetings
  • Free beverages during the day
  • Subsidized lunch on a regular, daily basis
  • Take-home meals on a regular, daily basis
  • Massage therapy
  • Car wash
  • Dry cleaning
We show our appreciation for our staff and managers on a daily basis through our wide variety of recognition programs.


16 days Holidays & vacation days after one year of employment


  • Paid sabbaticals
  • Telecommute option (5% use it)
  • Elder care resources
  • Flexible schedule
  • Lactation room(s)


  • Dental care
  • Prescription drug subsidy
  • Alternative treatments, such as acupuncture, homeopathy, or chiropractic
  • Vision care
  • Mental health care


  • Cholesterol tests
  • Flu shots
  • Subsidized offsite gym memberships
  • Blood pressure screening
  • Complete biometric screening
Our staff and managers contribute to charitable causes that are near and dear to their hearts through our 'Give Back' program.


Each of our restaurants has a diverse group of

How to Get Hired

We asked The Cheesecake Factory Incorporated for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

When we evaluate a candidate’s characteristics, we think of it in terms of workplace behavioral fit and "Cheesecake" fit.  

An applicant with "Cheesecake" fit is best described as one who oozes hospitality, radiates positive energy, never compromises their incredibly high standards of excellence and loves to have fun.

What can prospective employees do to get your attention?

Prospective employees should be highly engaged, and have an “at rest” smile and passion for what they do. We look for applicants who are “So Cheesecake,” and our recruiters and hiring managers know what this looks like when they see it, so an applicant can’t fake it.  

Our Hiring Managers look for that "Cheesecake" fit; for the special person who is motivated to work for the best and busiest restaurant chain in the U.S. 

Applicants can get our attention by being genuinely passionate about service, food and hospitality and by demonstrating they're caring, fun people who understand and can live our Mission of  “creating an environment where absolute guest satisfaction is our highest priority.”

Are there any unusual or especially rigorous steps of your hiring process that candidates should be aware of?

Our  Management selection process is rigorous and includes an online application and assessment. Although the hourly selection process is rigorous as well, we did launch our streamlined mobile responsive application and assessment this year.

Restaurant and kitchen management candidates go through a half-day Shift Observation. This is a unique opportunity for the candidate to see the inside of our operation. The Shift Observation routine ensures they are exposed to all areas of the business and also gives our hiring managers the opportunity to see how the applicant responds to the unique pace of our restaurants.   Applicants for Corporate positions often go through multiple rounds of interviews with various levels of staff (peers through executives) and may be required to complete work samples and/or skills testing.  

Throughout the entire hiring process, candidates are observed for “Cheesecake” fit.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are focusing on attracting line and prep cooks as well as dishwashers for most of our restaurants. These positions help fill our pipeline for other kitchen roles. To make the process more convenient for applicants for these positions, we’ve made it mobile-compatible.

In addition, to grow The Cheesecake Factory brand, we need a strong pipeline of kitchen managers. Prospective kitchen managers can expect extensive training through our Culinary Operations Leadership Roadmap curriculum that will develop not only their culinary skills but also their leadership and business skills.

What should interested candidates do to find out more and get started?

To get started, applicants can visit our Careers Search page at, watch our career specific videos and tesimonials.  From there, they can find out about our job opportunities and learn all about our culture, growth and benefits. 

hiring Outlook

4% Job Growth 32 Average applicants per opening
31% Total voluntary turnover of full-time employees in the past year 546402 Applicants in past year
17051 Openings in past year 10% New hires by employee referrals

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