At Synchrony Financial, 88 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 8791 employee surveys, with a 90% confidence level and a margin of error of ± 0.24. It was published on Aug 16, 2017. 42184 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
91%
 
Management is honest and ethical in its business practices.
91%
 
People celebrate special events around here.
90%
 
I'm proud to tell others I work here.
90%
 
When people change jobs or work units, they are made to feel right at home.
89%
 

What They Do

We asked Synchrony Financial to explain what they do. Here is what they had to say.

We help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States.

About this Company

Website: www.synchronyfinancial.com Industry: Financial Services & Insurance
US Headquarters: Stamford, Connecticut, 06902 US Sites: 26
Major Locations: Chicago, Illinois; Charlotte, North Carolina; Alpharetta, Georgia; Phoenix, Arizona; Kettering, Ohio; Canton, Ohio; Merriam, Kansas; Costa Mesa, California US Employees: 9,488
Worldwide Revenues: $12,124 million Corporate Structure: Public
Stock Symbol: SYF Founded: 1932

Employees, family and friends rock the Synchrony Financial Rock 'n' Roll Brooklyn Half Marathon.

Perks and Programs

We asked Synchrony Financial to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Values Ambassador Program: Our purpose and values serve as our True North. They are the foundation for our culture, and we constantly look for opportunities to bring them to life. Our Values Ambassador program is one example: It empowers employees to educate, inspire and engage their colleagues across our various locations. As part of the program, employees receive a Culture Coin at their one-year work anniversary to serve as a daily reminder that all employees play an intricate role in building, preserving and enhancing our culture. The cornerstone of the program is Purpose Month, which we celebrate in July. The month culminates with a celebration of our IPO anniversary on July 31.
  • Best Buddy Award: New employees are assigned “buddies” who demonstrate what great partnership really means, investing their time and sharing their knowledge to support our newcomers through their onboarding. Recognizing their great value, we give special, peer-driven awards biannually to honor those Buddies making an extraordinary impact, based on nominations directly from the new hire employees. Winners are recognized in an all-employee communication and are thanked personally for their contributions with a call from our Chief Talent Officer, an engraved trophy, $500 cash and an award certificate presented by their senior leader in front of their peers. Best Buddies are asked to join a committee that advises on our onboarding practices across SYF.
  • Innovation Stations Drive our Future: Our innovation success is created by collaboration, exemplified in our Innovation StationsTM — cooperative, technology-forward workspaces. Comprised of dynamic, cross-functional teams, these spaces ensure we’re a market disruptor by focusing on new/emerging technologies and mobility, ideation techniques, data analytics and new product development. Agile methodology, rapid prototyping sessions and “hackathons” enable quick, collaborative development and testing of ideas. The open workspace promotes creative interaction with music, tech-enabled huddle rooms, couches and free snacks, encouraging one’s diverse strengths and expertise. But it’s a mindset more than a physical space — new hires are often rotated through to immerse them in our distinctive and engaging culture. Additionally, to keep fresh connections, the team members change seats every six months to meet new neighbors and foster greater collaboration.
  • Employee Voice & Vision: Employee Voice & Vision is an online platform where employees submit ideas that bring about positive change in our customer experience and workplace. In 2016 alone, we received more than 9,000 ideas from our employees. The topics addressed may be as simple as redistributing printers across our sites to recommended enhancements for promotional summaries on billing statements, but they share a simple common thread: identifying an opportunity and fixing it. Ideas submitted by our teams are evaluated by employee-led councils. Employees receive rewards through our recognition program for implemented ideas. Each of these improvements add up to a more satisfying and service-oriented customer and employee experience.
  • Professional Development: “Improving the quality of each life we touch” from our company purpose statement applies as much to employees as to any of our other stakeholders. We want to help employees realize their unique ambitions, whether through workplace training or traditional educational routes. From open enrollment and nomination-based leadership courses to on-demand tools like Harvard ManageMentor® and Audible downloads, the Synchrony Learning Center offers development for employees at every career level. For instance, our STEP program is designed to develop employee talent in frontline roles. Nearly 90% of participants move into a new role within one year of graduation. Plus, all employees are encouraged to take advantage of the tuition reimbursement benefit, up to $20,000 per year.
  • Diversity and Inclusion: Diversity and inclusion is something we celebrate through our site-based Engagement & Inclusion Councils and in our hiring practices. Our local councils include membership from our seven employee-led Diversity Networks, Health 360 (health and wellness) and Families That Work (community service) teams. We actively hire people with disabilities, including veterans, in partnership with the nonprofit Disability Solutions @ Ability Beyond. Our multiyear Women’s Empowerment Initiative supports the personal and professional development of women. In addition, our global Diversity Symposium is webcasted to all employees and brings together Board members, leaders, colleagues and guest speakers on equal footing to inspire everyone to bring their full self to work.
  • Employee Engagement Profiles: Our brand promise — Engage more — is also reflected in how we are committed to our employees. We designed the Engagement Profile Experience — a Facebook-like employee platform to help keep all employees engaged, informed and connected. Employees share their interests, strengths, fun photos and feelings on what makes our company special. Reports provide instant input. One site identified that a shared interest was cooking – so they started a cooking group! Contests rally employees company-wide to celebrate one another as individuals. Our brand promise contest garnered over 40,000 employee ‘likes!’ Employees participated in “Our Values” and “Purpose Month” Trivia Challenges (over $2,500 in prizes) and a Month of Caring photo contest, focused on community service (the winner received $5,000 for charity).
  • Paying it Forward: Synchrony believes in giving back and provides paid time off to employees for community service. Families That Work, our citizenship outreach program, gives a leg up to low- and moderate-income working families in our communities by supporting their basic needs in housing, before and after school childcare, and economic security. In partnership with the Girls Who Code summer immersion program, we're doing our part to help close the gender gap across all technology fields. Employees bring our Caring Value into action by taking part in Synchrony’s Pay It Forward: A Month of Caring — a monthlong celebration of employee community service. In 2016, Synchrony had over 5,500 of our global employees volunteer more than 20,000 hours, which directly impacted over 200 nonprofit organizations.
  • Family Friendly Benefits: Synchrony supports working families in our communities, but also those inside our company through generous family-friendly benefits. Employees, regardless of gender or length of service, are offered up to six weeks of paid parental leave covered at 100% pay, above and beyond short-term disability and FMLA. They also can receive $8,000 per child in adoption assistance, $15,000 for infertility services, and backup care for child/elder with a $10 co-pay for up to five days per year. Employees can enroll their domestic partners in benefits and have access to a special advocacy services group to assist them with managing their benefits. Synchrony also offers a scholarship program for children of employees who plan to continue their education in college, university, or vocational-technical school programs.
  • Flexible and Remote Work: We help employees balance the demands of work and life by offering flexible work arrangements including reduced hours, compressed workweeks, flextime hours, job sharing, telecommuting, and remote work. Synchrony expanded our Customer Service Representative Work at Home Program throughout 2016. The program specifically targets anyone who wants flexible hours like retirees, working mothers, and students. In 2016 we hired 165 employees into these positions. This program has attracted employees with a wide range of backgrounds and experiences — many of whom are new to the workforce and fill some of our entry-level positions, to those who hold graduate degrees.

COMPENSATION BY THE NUMBERS

85% Company-paid health coverage for employees 85% Company-paid health coverage for dependents
85% Company-paid health coverage for part-timers 20 hours Weekly hours required for part-timers to receive health insurance
$20,000 Maximum Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Stock options
  • Restricted stock units
Employees bring our Caring Value into action by taking part in Synchrony’s Pay It Forward: A Month of Caring.

WORK-LIFE BALANCE BY THE NUMBERS

32 days Paid time off after one year of full-time employment 27 days Paid time off after one year of part-time employment
10 days Paid sick days after one year of full-time employment 10 days Paid sick days after one year of part-time employment
32 Days Paid time off as of first day of full-time employment 27 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule
  • Telecommute option
  • Job sharing
  • Compressed work weeks
  • Subsidized On- or Off-site Fitness (100% have access)
  • Medical facilities (at some locations)
  • Onsite Amenities (Subsidized lunch; Fitness classes, Dry Cleaning, Free transportation to Trains, Health Clinic/Screenings, Wellness Fairs, Water/Coffee/Tea, Umbrellas, Flu Shots, Massages, Weight Watchers)

FAMILY CARE BY THE NUMBERS

70 days Job-protected maternity leave (including FMLA/STD) 70 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
60 days Job-protected paternity leave (including FMLA)30 days Fully-paid paternity leave (does not include personal vacation or paid time off)*
$8,000 Adoption benefit60 days Job-protected parental leave for adoptive parents (including FMLA)*
30 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. All employees are eligible for parental leave benefits.

FAMILY CARE PROGRAMS

  • On-site or near-site backup childcare center
  • Lactation room(s)

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

$5,190,175 Philanthropic donations in last year $789,453 Total company-matched employee donations in last year
Vice President of Facilities and Vice President Environmental Health and Safety Leads environmental impact team Self-Conducted Environmental impact audit
Yes Sustainable commuting program Yes Renewable energy program
Yes Recycling program

Diversity

  • Chief Executive Officer, Chief Human Resources Officer, Chief Diversity Officer is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 900 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
Hundreds of employees brave the elements for great causes.

DEMOGRAPHICS

 
Synchrony employees support Girls Who Code to help girls make it in tech.

How to Get Hired

We asked Synchrony Financial for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We look for candidates who can thrive in Synchrony's culture — a culture that values honesty, openness, passion, performance, responsibility and caring. We look for people who value the importance of relationships and teamwork. We look for confident people who are not afraid to offer up bold ideas. We value enthusiasm, adaptability, integrity and entrepreneurial drive. We seek out people who want to be challenged. We admire people who achieve not just in their individual lane, but also within a collaborative environment where they have the ability to influence others. We seek people who are eager to learn and eager to make a difference. Candidates who demonstrate these qualities while contributing the specific domain expertise have the greatest opportunity for success in our organization.

What can prospective employees do to get your attention?

“You have unique ambitions. We’re here to help you realize them.” With those words, prospective job candidates are introduced to Synchrony Financial. Those who can articulate what they are 'working forward to' most capture our attention. We have a variety of roles and responsibilities, yet share one thing in common: a burning desire to make a meaningful difference for our partners, customers, shareholders, colleagues and communities. It’s something we continually strive toward, always with a service orientation and mindset grounded in mutual respect for one another. We take note of candidates who have a strong track record demonstrating those qualities in their prior work, community involvement and educational pursuits.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are always looking for individuals with strong customer service, relationship management and analytical skills to support our business.

What should interested candidates do to find out more and get started?

Go to www.synchronyfinancial.com/joinus and hit search our openings.

hiring Outlook

3,800 Forecasted positions to fill in coming year 14% Job Growth
95,675 Total job applicants 20% New hires by employee referrals
38% Openings filled by current employees 104 Recent graduates hired
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

Related Companies