At Synchrony, 89 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 9398 employee surveys, with a 90% confidence level and a margin of error of ± 0.26. It was published on Sep 7, 2018. 61064 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
94%
 
People celebrate special events around here.
93%
 
Management is honest and ethical in its business practices.
90%
 
Our facilities contribute to a good working environment.
90%
 
I'm proud to tell others I work here.
90%
 

What They Do

We asked Synchrony to explain what they do. Here is what they had to say.

We help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States.

About this Company

Website: www.synchrony.com Industry: Financial Services & Insurance
US Headquarters: Stamford, Connecticut, 06902 US Sites: 27
Major Locations: Chicago, Illinois; Charlotte, North Carolina; Alpharetta, Georgia; Phoenix, Arizona; Kettering, Ohio; Canton, Ohio; Merriam, Kansas; Costa Mesa, California Worldwide Revenues: $13,570 million
Employees Worldwide: 17,060 Corporate Structure: Public
Stock Symbol: SYF Founded: 1932

In 2017, 1,100 inspired employees took part in the Rock 'n' Roll Marathon Series, sponsored by Synchrony.

Perks and Programs

We asked Synchrony to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Values Ambassador Program: Our purpose and values serve as our True North. They are the foundation for our culture, and we constantly look for opportunities to bring them to life. Our Values Ambassador program is one example: It empowers employees to educate, inspire and engage their colleagues across our various locations. As part of the program, employees receive a Culture Coin at their one-year work anniversary to serve as a daily reminder that all employees play an intricate role in building, preserving and enhancing our culture. The cornerstone of the program is Purpose Day, which culminates with a celebration of our IPO anniversary on July 31.
  • Best Buddy Award: New employees are assigned “buddies” who demonstrate what great partnership really means, investing their time and sharing their knowledge to support our newcomers through their onboarding. Recognizing their great value, we give special, peer-driven awards biannually to honor those Buddies making an extraordinary impact, based on nominations directly from the new hire employees. Winners are recognized in an all-employee communication and are thanked personally for their contributions with a congratulatory phone call, an engraved trophy, $500 cash and an award certificate presented by their senior leader in front of their peers. Best Buddies are asked to join a committee that advises on our onboarding practices across SYF.
  • Innovation Stations Drive our Future: Our innovation success is created by collaboration, exemplified in our Innovation StationsTM — cooperative, technology-forward workspaces. Comprised of dynamic, cross-functional teams, these spaces ensure we’re a market disruptor by focusing on new/emerging technologies and mobility, ideation techniques, data analytics and new product development. Agile methodology, rapid prototyping sessions and “hackathons” enable quick, collaborative development and testing of ideas. The open workspace promotes creative interaction with music, tech-enabled huddle rooms, couches and free snacks, encouraging one’s diverse strengths and expertise. But it’s a mindset more than a physical space — new hires are often rotated through to immerse them in our distinctive and engaging culture. Additionally, to keep fresh connections, the team members change seats every six months to meet new neighbors and foster greater collaboration.
  • Employee Voice & Vision: Employee Voice & Vision is an online platform where employees submit ideas that bring about positive change in our customer experience and workplace. In 2016 alone, we received more than 9,000 ideas from our employees. In 2017, over 10,000 ideas were received from 3,300 employees. The topics addressed may be as simple as redistributing printers across our sites to recommended enhancements for promotional summaries on billing statements, but they share a simple common thread: identifying an opportunity and fixing it. Ideas submitted by our teams are evaluated by employee-led councils. Employees receive rewards through our recognition program for implemented ideas. Each of these improvements add up to a more satisfying and service-oriented customer and employee experience.
  • Professional Development: “Improving the quality of each life we touch” from our company purpose statement applies as much to employees as to any of our other stakeholders. We want to help employees realize their unique ambitions, whether through workplace training or traditional educational routes. From open enrollment and nomination-based leadership courses to on-demand tools like Harvard ManageMentor® and Audible downloads, the Synchrony Learning Center offers development for employees at every career level. For instance, our STEP program is designed to develop employee talent in frontline roles. Nearly 90% of participants move into a new role within one year of graduation. Plus, all employees are encouraged to take advantage of the tuition reimbursement benefit, up to $20,000 per year.
  • Diversity and Inclusion: Diversity and inclusion is something we celebrate through our site-based Engagement & Inclusion Councils and in our hiring practices. Our local councils include membership from our seven employee-led Diversity Networks, Health 360 (health and wellness) and Families That Work (community service) teams. We actively hire people with disabilities, including veterans, in partnership with the nonprofit Disability Solutions @ Ability Beyond. Our multiyear Women’s Empowerment Initiative supports the personal and professional development of women. In addition, our global Diversity Symposium and webcast brings together Board members, leaders, global colleagues and guest speakers on equal footing to inspire everyone to bring their full self to work.
  • Flexible and Remote Work: We help employees balance the demands of work and life by offering flexible work arrangements including reduced hours, compressed workweeks, flextime hours, job sharing, telecommuting, and remote work. Synchrony expanded our Customer Service Representative Work at Home Program throughout 2016. The program specifically targets anyone who wants flexible hours like retirees, working mothers, and students. In 2016 we hired 165 employees into these positions. Today, more than 700 agents work from home in the U.S. and San Juan, Puerto Rico. This program has attracted employees with a wide range of backgrounds and experiences — many of whom are new to the workforce and fill some of our entry-level positions, to those who hold graduate degrees.
  • Paying it Forward: Synchrony believes in giving back and provides paid time off to employees for community service. Families That Work, our citizenship outreach program, gives a leg up to low- and moderate-income working families in our communities by supporting their basic needs in housing, before and after school childcare, and economic security. In partnership with the Girls Who Code summer immersion program, we're doing our part to help close the gender gap across all technology fields. Employees bring our Caring Value into action by taking part in Synchrony’s Pay It Forward: A Month of Caring — a monthlong celebration of employee community service. This year, more than 4,000 of our global employees directly helped more than 249,000 people around the world. With 181 different projects organized across 26 sites, our employees logged nearly 11,500 volunteer hours. Our remote employees across the country rallied around the effort as well, completing over 25 projects in their local communities.
  • Family Friendly Benefits: Synchrony supports working families in our communities, but also those inside our company through generous family-friendly benefits. Employees, regardless of gender or length of service, are offered up to six weeks of paid parental leave covered at 100% pay, above and beyond short-term disability and FMLA. They also can receive $8,000 per child in adoption assistance, $25,000 in family planning and infertility benefits, and backup care for child/elder with a $10 co-pay for up to five days per year. Employees can enroll their domestic partners in health care coverage and have access to a special advocacy services group to assist them with managing their benefits. Synchrony also offers a scholarship program for children of employees who plan to continue their education in college, university, or vocational-technical school programs.
  • Synchrony Stars: Our employees are our greatest asset, and we continually encourage and reward behaviors that help us maintain our high standards internally and externally through the Synchrony Stars rewards and recognition program. The Stars website is our center for recognition, from a peer-to-peer “thank you” to larger functional or service awards. Here, employees log in to give Synchrony Stars to fellow employees for a job well done; they can also monitor and redeem any Stars they’ve received. In 2017, Synchrony employees recognized the contributions of 16,858 of their colleagues and awarded more than 114,000 Synchrony Stars. That’s over 400 Synchrony Star awards every workday of the year, most of which is distributed peer to peer. It’s part of our culture to celebrate our successes, and we encourage all employees to participate in acknowledging the hard work that makes us successful.

COMPENSATION BY THE NUMBERS

86% Company-paid health coverage for employees 86% Company-paid health coverage for dependents
86% Company-paid health coverage for part-timers 20 hours Weekly hours required for part-timers to receive health insurance
$20,000 Maximum Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Stock options
  • Restricted stock units
Synchrony's Families That Work program addresses three basic needs of today’s diverse working families: family homelessness, helping with children, and economic security.

WORK-LIFE BALANCE BY THE NUMBERS

32 days Paid time off after one year of full-time employment 32 days Paid time off after one year of part-time employment
10 days Paid sick days after one year of full-time employment 10 days Paid sick days after one year of part-time employment
32 Days Paid time off as of first day of full-time employment 32 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule
  • Telecommute option
  • Job sharing
  • Compressed work weeks
  • Subsidized On- or Off-site Fitness (100% have access)
  • Medical facilities (only at headquarters)
  • Onsite Amenities (Subsidized cafeteria; Free Fitness centers and classes, Dry Cleaning Pick-up/delivery, Free Amazon Pick-up, Free transportation to and from Trainstations, Health Clinic, Free Healthcare Screenings, Farmers Market, Wellness Fairs, Water/Coffee/Tea, Umbrellas, Free Flu Shots, Free Massages, Free Weight Watchers Counseling Support Sessions, Food Trucks, Employee Lounge/Game Room, TSA Pre-Check enrollment, Walking Trail, Subsidized Auto/Home/Umbrella Insurance, Nutrition and Fitness Seminars, Financial Planning Seminars, Electric Vehicle Charging Stations)

FAMILY CARE BY THE NUMBERS

130 days Job-protected maternity leave (including FMLA/STD) 70 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
90 days Job-protected paternity leave (including FMLA)30 days Fully-paid paternity leave (does not include personal vacation or paid time off)*
90 days Job-protected parental leave for adoptive parents (including FMLA)*30 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. All employees are eligible for parental leave benefits.

FAMILY CARE PROGRAMS

  • On-site or near-site backup childcare center
  • Lactation room(s)

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

$5,309,341 Philanthropic donations in last year $1,074,546 Total company-matched employee donations in last year
Yes Sustainable commuting program Yes Recycling program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 1150 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
Volunteerism is big at Synchrony. It’s also a lot of fun. Plus, Synchrony's three-day Diversity Symposium exemplifies our passion for diversity and inclusion and good citizenship – a goal we work on and work forward to.

DEMOGRAPHICS

 
Hundreds of employees brave the elements for great causes each year.

How to Get Hired

We asked Synchrony for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We look for candidates who can thrive in Synchrony's culture — a culture that values honesty, openness, passion, performance, responsibility and caring. We look for people who value the importance of relationships and teamwork. We look for confident people who are not afraid to offer up bold ideas. We value enthusiasm, adaptability, integrity and entrepreneurial drive. We seek out people who want to be challenged. We admire people who achieve not just in their individual lane, but also within a collaborative environment where they have the ability to influence others. We seek people who are eager to learn and eager to make a difference. Candidates who demonstrate these qualities while contributing the specific domain expertise have the greatest opportunity for success in our organization.

What can prospective employees do to get your attention?

“You have unique ambitions. We’re here to help you realize them.” With those words, prospective job candidates are introduced to Synchrony. Those who can articulate what they are 'working forward to' most capture our attention. We have a variety of roles and responsibilities, yet share one thing in common: a burning desire to make a meaningful difference for our partners, customers, shareholders, colleagues and communities. It’s something we continually strive toward, always with a service orientation and mindset grounded in mutual respect for one another. We take note of candidates who have a strong track record demonstrating those qualities in their prior work, community involvement and educational pursuits.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are always looking for individuals with strong customer service, relationship management and analytical skills to support our business.

What should interested candidates do to find out more and get started?

Go to www.synchronycareers.com  and then click on "search jobs"

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