At STCU, 92 percent of employees say their workplace is great.



This review is based on 456 employee surveys, with a 90% confidence level and a margin of error of ± 1.75. It was published on Jun 2, 2016. 2660 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
I'm proud to tell others I work here.
People care about each other here.
Management is honest and ethical in its business practices.
I believe management would lay people off only as a last resort.

What They Do

We asked STCU to explain what they do. Here is what they had to say.

STCU is a credit union, a not-for-profit financial cooperative that operates as an association of people coming together for a common purpose. We offer a variety of products and services to our members including deposits, loans and investment services.     

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: Liberty Lake, Washington Major Locations: Spokane, Washington
US Employees: 578 US Revenues: $23 million
Corporate Structure: Cooperative; Non-Profit Founded: 1934

Our Facilities Department Celebrating How They Give Back to Employees and Members

Perks and Programs

We asked STCU to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Workplace Flexibility: Recognizing that life outside of work is important, STCU offers a variety of flexible work schedules to most departments to include compressed work week, alternate shifts, and working remotely/telecommuting. In addition, STCU offers employees paid time to take their child(ren) to their first day of kindergarten, and to attend parent/teacher conferences.
  • Success Sharing Plan: STCU believes in sharing in our financial success with all employees. Every six months, we evaluate the challenges and opportunities before us and determine what specific things we need to do to achieve success. If we are able to attain our goals for the six month period, we all share in our accomplishment by earning extra cash, which has averaged between 6-10% of an employee’s earnings depending on their position. Employees can track the progress toward each of our six month success sharing plan goals on the Numbers page on the Insider (our intranet).
  • Volunteers Count Program: STCU employees are engaged in “Volunteers Count”, a program whereby STCU will contribute dollars for employees’ volunteering their time. Giving back is what our employees do! In 2015, STCU employees volunteered 7,300 hours within our community in service to others. The program awards employees with eight hours of volunteer time to use during regular work hours for the purposes of volunteering their time to a local charity, in their child’s school, church or other non-profit entity. Once an employee has logged a minimum of twelve hours, STCU will donate $25 to that entity on behalf of the employee.
  • Saving for the Future: STCU believes in helping employees build retirement savings for a financially secure future. In order to assist in that effort, STCU offers a generous 401k retirement program where employee contributions are matched up to 5% after one year. After two years of employment, STCU contributes an additional 5% into the employee's retirement account, regardless of the level the employee is contributing.
  • Employee Development Programs: Giving our employees opportunities to learn and grow is one of STCU's key differentiators. We encourage our employees to take advantage of the numerous learning opportunities in order to expand their knowledge and/or prepare themselves for future positions. Programs include job shadows, mentoring, leader development training, personal leadership skills training, and development assignments to provide learning in new areas or expanding current knowledge, and transition coaching to assist new leaders with their transition.
  • Education Assistance: An employee's ongoing learning is supported through STCU's generous tuition reimbursement program. We support and encourage an employee's choice to go back to school and earn a degree by paying more than the average in tuition reimbursement dollars. The program is available to all full time employees, and depending on your years of service you can earn up to $7,000 per year reimbursement for an undergraduate degree. On average, we have at least 70 students enrolled in a formal education program at a local university or community college or through an online offering.
  • Welcome Party: STCU offers a fun and unique onboarding experience that starts with a welcome card that is sent to the employee's home prior to their first day. Employees arrive on their first day to find their work space decorated along with a welcome sign. Shortly after starting, employees receive a wrapped gift which includes a branded desk caddy. To continue with the warm welcome, employees attend "Welcome Party" which is a fun-filled day spent learning about STCU's history, culture, core values (through a Scavenger Hunt activity), meeting the Senior Management Team and asking any question they would like, and other important information. At 90 and 120 days a “check-in” survey is sent to see how employees are doing and identify if further support is needed.
  • Culture Enthusiasts: STCU’s Culture Club is comprised of employees from all across the company who have a passion to keep our culture and unique working environment alive. They “culture crash” departments to play games and celebrate, they host an annual Halloween Party for employees and their families, sponsor Family Nights at the local Indians Baseball Games and make frequent appearances at the Monthly Staff Meeting to infuse fun and celebration. In addition, STCU's Activity Committee infuses fun into the culture of STCU by organizing our annual Winter Party where employees and a guest enjoy a night of dinner, dancing and prize drawings. The Activity Committee also hosts the Annual Carousel Party where employees and their families are invited to enjoy a private party at Spokane’s historic carousel.


100% 401(k) match of employee's contribution, up to 5% of an employee's salary90% Company-paid health coverage for employees (Full-time, over 30 hours/week)
15% Company-paid health coverage for dependents 80% Company-paid health coverage for part-timers
20 hours Weekly hours required for part-timers to receive health insurance $7,000 College Tuition Reimbursement


  • 401(k)
  • Pre-tax savings account


  • Free snacks during the day
  • Discount ticket sales
  • Subsidized public transportation
  • Free beverages during the day
  • Banking
The Culture Club


19 days Paid time off after one year of full-time employment 14 days Paid time off after one year of part-time employment
12 days Paid sick days after one year of full-time employment 9 days Paid sick days after one year of part-time employment
4 weeks Paid sabbatical after 10 year(s)


  • Telecommute option (20% use it)
  • Compressed work weeks (25% use it)
  • Job sharing (1% use it)
  • Phased retirement planning


100 days Job-protected maternity leave60 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave15 days Average length of paternity leave new fathers take
60 days Job-protected parental leave for adoptive parents


  • Lactation room(s)
  • Paid sick leave to care for a child or relative
  • Elder care resources


  • Medical care
  • Vision care
  • Mental health care
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)


  • Breast cancer screening
  • Blood pressure screening
  • Complete biometric screening
  • Cholesterol tests
  • Flu shots
  • Fitness center (only at headquarters)

Community Involvement & Philanthropy

8 hours Paid time off to volunteer


  • 'Laura Wood, VP Human Resources and Talent Development' is accountable to formal recruiting and retention diversity goals
  • Married employees in same-sex or heterosexual relationships receive the same benefits
  • Non-birth parents in same-sex relationships can take parental leave

Executive Diversity

Launching a new service training program in


STCU employees and their families volunteer for

How to Get Hired

We asked STCU for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Prospective employees are a great fit if their personal values are a good match with STCU’s Core Values – A Passion for Integrity, Service, People, Education, Innovation, and Celebration.  We look for employees who have a strong desire to serve others, are lifelong learners, committed to working hard, have a fun-loving attitude, and want to make a difference in our members’ lives. 

What can prospective employees do to get your attention?

When applying with STCU, we want prospective employees to express themselves in a sincere and genuine way – we want to get to know YOU and why you have chosen to apply with us.  As a prospective employee, we also want you to be intentional about why you feel you are a good match with STCU – what resonates with you with regard to compatible values, and how you want to make a difference in service to others. Do your research about us, and come prepared to wow us with what sets you apart and why serving others is a passion!

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

The majority of STCU’s openings are typically in our branches, in the role of teller or loan and member service officers.  However, we have also had ongoing opportunities in our Information Technology division, as well as our Contact Center and other back-office support positions. We have a strong philosophy of promotion from within, so even if you start in one role, you have the opportunity to post for other openings as they come available. The types of candidates that we look for are those that want to actively learn and grow in their job, and like to have fun!

What should interested candidates do to find out more and get started?

If you want to fall in love with your job and make a difference in the world -- STCU is the place for you. Check out our current openings, employee testimonial videos, benefit programs, and other offerings at  Apply today and do amazing things.

hiring Outlook

300 Job openings forecast for coming year 3% Job Growth
10 Average applicants per opening 2,614 Applications received
279 Positions filled in past year 8% New hires by employee referrals
38 New positions created 128 Jobs filled by current employees
30 New graduates hired 13% Voluntary turnover for full-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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