At Silverado, 81 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 2703 employee surveys, with a 90% confidence level and a margin of error of ± 0.87. It was published on May 23, 2018. 1599 Visitors

What Employees Say

My work has special meaning: this is not "just a job".
91%
 
When I look at what we accomplish, I feel a sense of pride.
89%
 
I feel good about the ways we contribute to the community.
88%
 
People celebrate special events around here.
88%
 
I feel I make a difference here.
87%
 

What They Do

We asked Silverado to explain what they do. Here is what they had to say.

Silverado provides a quality of life for those people affected by memory impairing diseases like Alzheimer’s, clients living at home, palliative care and hospice patients, their families and our staff that they have not seen before or thought was lost. 

About this Company

Website: www.silverado.com Industry: Aging Services
US Headquarters: Irvine, California, 92618 US Sites: 54
Major Locations: Houston, Texas; Dallas, Texas; Orange County, California; Los Angeles, California; San Diego, California; Chicago, Illinois; Alexandria, Virginia; Milwaukee, Wisconsin; Austin, Texas; Bay Area, California US Employees: 3,874
US Revenues: $313.6 million Worldwide Revenues: $313.6 million
Corporate Structure: Private Founded: 1996

Residents baking with associate's daughter

Perks and Programs

We asked Silverado to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Love > fear: For close to two decades, our culture has been uniquely anchored in what we call Love > fear (Love is Greater Than Fear). We have defined behaviors on both the love and fear sides of the equation and use this as a common language across our entire organization. This year we partnered with Nelson Cohen Global Consulting to conduct a Leadership Culture Audit. They discovered that Love > fear was not consistently defined across all our associates. We launched a Culture Task Team with representatives from across Silverado who defined eight key terms—Trust, Financial Responsibility, Respect, Transparency, Courage, Purpose Driven, Appreciation, Accountability. We conducted working sessions with close to one-third of our staff to define Do’s and Don’ts for each term, clearly articulating the parameters for success at Silverado. Love > fear is a differentiator for our industry and makes the lives of our associates and stakeholders easier.
  • Bring Your Children To Work Program: Our associates are encouraged to bring their children to work. We have intergenerational programming in our communities that includes the children of our associates. Associates are welcome to bring their children to work so they are connected with their children when not in school, the children learn responsibility and our interviews with Silverado children who are now adults show that they benefit from this experience regardless of what they do in their life’s work. Some of the children pursue a career in the Social Sciences, nursing and medicine as well. Our Director of Resident Engagement at our Silverado Escondido community was first brought to our community as a 4-year-old by her mother!
  • Dementia Care Certification: The Silverado Dementia Care Certification program is available for associates in all departments. One in three people currently care for, will care for, or has cared for someone living with dementia. This training benefits our residents, patients and clients, as well as our associates’ families, friends and neighbors, and demonstrates our commitment to provide associates skills to develop professionally and provide the highest quality, skilled care for residents. The program exceeds state training requirements where we operate. It provides more training than other certification programs by including 4 hours of state-specific training, where required. Associates attend 21 hours of in-depth training including Dementia Overview, Communicating with Residents, Principles of Normalization, Managing Behavior, Managing Emotional Behaviors, Managing Physical Behaviors, and Redirection Techniques. Additionally, caregivers and nurses complete 16 hours of supervised hands-on care, 7 hours of supervised personal care and assistance with activities of daily living, and 3 months of mentorship.
  • A Thousand Hearts – Associate Support Fund: Silverado associates combine their strengths to allow us to make a far greater difference than we would individually. The result is visible on the faces of our residents, clients, patients, guests, family members and each other. Silverado’s core values include giving and sharing to make the world a better place. What better way to live our values and touch the human spirit by being there for each other in times of need? The Silverado Associate Support Fund focuses this energy inward, helping associates in need in times of crisis. Funded entirely from associate voluntary contributions, the Silverado Associate Support Fund helps when a life emergency strikes a fellow associate. Associates are encouraged to contribute either by a set amount per paycheck or a one-time contribution. In 2017 we raised and distributed more than $60,000 to associates in the Houston area who suffered loss from Hurricane Harvey.
  • Caught You Caring Program: We believe the little things count the most. That’s why we created the Caught You Caring Program. The program is designed to recognize actions by associates that, while they may seem small to some, make a tremendous difference in the lives of those in our care. Anyone associated with Silverado, from management to members of residents’ families, are able to provide a “Caught You Caring” paper slip to an associate whom he or she feels went out of their way to do something special. The slips are displayed on bulletin boards providing associates with public recognition for their efforts.
  • Silverado Foundation Educational Scholarships: Educational scholarships are available to Silverado associates who wish to expand their intellectual, emotional, and psychological growth or choose to pursue vocational training. All associates, including full- and part-time, who have worked at Silverado for at least one year are eligible to apply. The Silverado Foundation is a nonprofit organization that funds university research, provides a community education and supports educational growth for Silverado caregivers and associates as well as the families of those whom we serve that are living with Alzheimer’s disease and other dementia.
  • Mentor Program: The skills of our associates are some of our most valuable assets. The Mentor Program provides Associates with a means of cultivating their skills by helping to develop newer associates. Mentors help to ensure that new associates feel welcome and are integrated into our unique LOVE > fear, for purpose, culture. New associates are assigned to a mentor who assists the new associate throughout their first 90 days. After the first 90 days, the mentor checks in with the associate at least monthly for three months, providing support where needed.
  • Silverado Safety Stars: Associate satisfaction and safety (critical when caring for people living with memory impairment) are two of Silverado’s top priorities. Silverado’s award winning “Safety Star” program combines both. We invest in our associates rather than paying for unnecessary and preventable work injuries. Silverado Safety Stars is an incentive program where associates receive points for participating in safety training, helping fellow associates, attending safety committees, preventing possible safety hazards, and more. The safer and more vigilant an associate is, the more Safety Stars they earn (redeemable for prizes from the Silverado Safety Star Catalogue). Silverado’s safety culture has resulted in reduced work and visitor injuries and increased associate morale and satisfaction. Additional recognition is given to associates for Safety Star of the Month and annual recognition (and awards) for the location that receives the most stars. Argentum and Risk & Insurance recognized the program as the top program of its kind.
  • Administrator-in-Training Program: Our recently launched Administrator-in-Training (AIT) Program develops future leaders interested in becoming Administrators in one of our three service lines – Communities, Hospice, or At Home. We select candidates who are willing to potentially relocate within the region. Candidates also need to have a Bachelor’s degree or be in the process of completing one. We also prefer (although not required) long-term care, sales, customer service, or hospitality experience. The program lasts for six months with AITs attending quarterly “boot camps” in our Home Office. Each session focuses on a different topic centered on Cultural, Operational, and Leadership Skills development. AITs participate in online learning and hands-on training. They spend 1-3 weeks with various departments learning first-hand about each discipline, including Resident Engagement, Business Office, Culinary, Housekeeping/Laundry/Maintenance, Clinical/Nursing, Resident/Family Services, and Family Ambassador (sales). Participants are expected to obtain licensure within 3 months of program start.
  • Leadership Development Forum: Associates with demonstrated strong leadership potential are nominated for the year-long Leadership Development Forum, our internal program that has been designed to be similar to an MBA capstone course. Attendees, who’ve been nominated by their supervisors, meet bi-monthly at Silverado’s corporate headquarters. Silverado pays for all travel and lodging. The year-long journey begins with a comprehensive self-assessment. From there, participants become grounded in a leadership competency model that focuses on Personal Leadership, People Leadership, Thought Leadership and Results Leadership. The program features presentations from Silverado’s executive team and senior leaders. In addition to building their leadership skills, participants, grow many new professional relationships across Silverado service lines. The program culminates in a leadership project with the opportunity to positively impact Silverado’s business strategy or operations. Most graduates have been promoted, taken on larger roles, and have gone on to become Administrators, Regional Executives and Vice Presidents at Silverado.

COMPENSATION BY THE NUMBERS

$27,973 Average salary and additional cash compensation for Caregiver $97,952 Average salary and additional cash compensation for Director of Health Services
10% Match of employee’s 401(k)/403b contribution up to 4% of salary63% Company-paid health coverage for employees (for The percentage applies to all associates except corporate directors, Administrators, Directors of Health Services, Directors of Patient Care Services, and all Vice Presidents and above.)
52% Company-paid health coverage for dependents (for The above applies to all associates except corporate directors, Administrators, Directors of Health Services, Directors of Patient Care Services, and all Vice Presidents and above.) $500 Average Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Stock options
  • Restricted stock units
Associate's Creativity Allowed to Bloom

WORK-LIFE BALANCE BY THE NUMBERS

16 days Paid time off after one year of full-time employment 6 days Paid sick days after one year of full-time employment
6 days Paid sick days after one year of part-time employment 7 Days Paid time off as of first day of full-time employment

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option (2% use it)
  • Compressed work weeks (1% use it)
  • Onsite Amenities (Free healthy snacks such as yogurt, hummus, and fresh fruit; Partially subsidized meals for associates; Associates are able to bring their children to work; Associates are able to bring their dog to work; Food delivery services; Dry cleaning services; Car wash services; Chair massages; Daily exercise breaks with points earned for walking and taking part in our wellness program; RetireSmart 401(k) presentations; Tax Preparation discounts with H&R Block; Informational sessions by H&R Block on new tax laws; Weight Watchers meetings onsite)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 60 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave (including FMLA)20 days Average length of paternity leave new fathers take
60 days Job-protected parental leave for adoptive parents (including FMLA)

FAMILY CARE PROGRAMS

  • On-site or near-site backup childcare center
  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Community and Environmental Impact

2,000 hours Paid time off to volunteer $2,900,000 Philanthropic donations in last year
Vice President of Purchasing Leads environmental impact team Yes Recycling program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Speakers of English as a second language
  • 6 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities

Leadership Diversity

 

Workforce Diversity

 
Associates let LOVE shine through!

DEMOGRAPHICS

 
Yoga on the beach. Limitless opportunities for associates to engage at work

How to Get Hired

We asked Silverado for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We take pride in knowing the world is a better place because of what we do, and we feel fortunate to be part of a family that is unified in this commitment.  At Silverado, it’s about ENRICHING LIVES! Applicants are screened to identify people who exhibit the traits that set Silverado associates apart.  Applicants start by taking an integrity survey. This is followed by the Harrison survey with an EQI for exempt roles or the Healthcare Behavioral survey for non-exempt roles.  These assessments test for integrity, empathy, flexibility, innovation, communications skills, and self-awareness.  This year, our Culture Task Team, with representatives from across Silverado, defined eight terms aligned with our unique LOVE > fear culture—Trust, Financial Responsibility, Respect, Transparency, Courage, Purpose Driven, Appreciation, Accountability. We are reworking our interviewing guidelines to include behavioral/scenario-based questions aligned with LOVE>fear to ensure an even closer match with our culture.

What can prospective employees do to get your attention?

Prospective associates can reach out to a community or office to share their story and their “why” with Silverado.  While we prefer connecting with those who have experience in our industry, we really appreciate hearing from people who are passionate about enriching the lives of others with a strong desire to learn and grow a career in our industry. Many of our associates have come to Silverado without experience working in our industry; however, they have personally experienced being a caretaker for someone in their own lives and realized their passion for helping others along the way. We look for those with a passion for the work we do who are aligned with being part of a for-purpose organization.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Silverado is continuously searching for team members who share our goal of improving the world one person at a time and who are aligned with our LOVE > fear culture.  This includes all roles at all our locations from associate through senior leadership. As indicated, while we prefer connecting with those who have experience in our industry, we really appreciate hearing from people who are passionate about enriching the lives of others with a strong desire to learn and grow a career in our industry. Many of our associates have come to Silverado without experience working in our industry; however, they have personally experienced being a caretaker for someone in their own lives and realized their passion for helping others along the way. We look for those with a passion for the work we do who are aligned with being part of a for-purpose organization.

What should interested candidates do to find out more and get started?

Candidates who are interested in working for Silverado can start their journey by visiting our website and watching the available videos. This will provide the opportunity to learn what we do, our unique culture and to hear from our residents and clients, their personal experiences with us.  While visiting our website, candidate can click on “Join our Team” to learn about the benefits of working at Silverado, and to view and apply for open positions. We also recommend that candidates delve deeper into our unique history by reading New Possibilities in Memory Care: The Silverado Story written by two of our founders, Loren Shook and Steve Winner. Finally, we welcome prospective candidates to visit or schedule a tour at one of our communities.

hiring Outlook

1,000 Forecasted positions to fill in coming year 1% Job Growth
22 Average applicants per opening 23,988 Total job applicants
18% New hires by employee referrals 18% Openings filled by current employees
28% Voluntary turnover for full-time employees 72% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

Follow Silverado

Related Companies