SMG uniquely combines technology and insights to help more than 450 brands listen better, act faster, and outperform competitors. By evaluating 200+ million surveys annually, we help brands create better employee and customer experiences, which drive loyalty and performance.
How to Get Hired
We asked Service Management Group, LLC for some inside information on how to get hired at the organization. Here is what they had to say.
What key characteristics tell you a prospective employee will be a great fit for your company?
To be a great fit for SMG, prospective employees should be collaborative, possess a continuous learner mentality (in learning about the role, the industry, the vertical, career progression), be self-motivated, a critical thinker (someone who has the ability to think outside the box to accomplish a project), well-versed in numbers and data, competitive, an active listener, a relationship-builder, and have superb verbal and written communication skills.
What can prospective employees do to get your attention?
Prospective employees should do research on SMG and its product offerings (via smg.com, the SMG blog, social media) in preparation for their interview. At a bare minimum, prospective employees should have done enough pre-research to be able to articulate what SMG does in the very first conversation. This is a key indicator of initiative. Recruiters are looking for candidates who are confident and engaging on the phone and have prepared strong questions to ask that show a legitimate interest in SMG and the SMG business.
Are there any positions or types of candidates you are particularly focused on hiring in this coming year?
SMG is focused on hiring account management and technology positions over the coming year. Account Management roles are focused on building strong client relationships, executing air-tight project management, and delivering analysis and insights through storytelling presentations to client executives. Our tech team builds most of our technology in-house. This technology is responsible for everything from data collection, data intercepts, and survey instruments to how this information is aggregated within our reporting platforms and portals. In fact, we have received 4 U.S. patents on our proprietary technology. http://siliconprairienews.com/2017/11/kc-based-smg-drives-market-research-innovation-open-minded-culture/
What should interested candidates do to find out more and get started?
Interested candidates should spend time researching SMG—by visiting smg.com, downloading and reading content from the website, exploring the SMG blog, and getting a sense for the company and culture through our LinkedIn and Facebook pages. It’s also recommended that candidates make an effort to network with current SMG employees, either by reaching out to someone they already know or establishing a connection with someone in the position currently. This is especially relevant because we incentivize referrals from current employees. Finally, candidates should get to know our industry and our clients as a way to show thought leadership during the interview process.