At Rackspace, 89 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 889 employee surveys, with a 90% confidence level and a margin of error of ± 2.49. It was published on Aug 9, 2016. 6111 Visitors

What Employees Say

I am able to take time off from work when I think it's necessary.
93%
 
I can be myself around here.
93%
 
I feel good about the ways we contribute to the community.
92%
 
I'm proud to tell others I work here.
92%
 
People celebrate special events around here.
92%
 

What They Do

We asked Rackspace to explain what they do. Here is what they had to say.

We help businesses tap the power of cloud computing & hybrid hosting without the pain of managing complex IT systems. We provide expertise and service for all the world's leading cloud platforms. We serve businesses in 120 countries, including most of the Fortune 100.

About this Company

Website: www.rackspace.com Industry: Information Technology
US Headquarters: San Antonio, Texas US Sites: 9
Major Locations: San Antonio, Texas; Austin, Texas; Blacksburg, Virginia; Dallas, Texas; San Francisco, California; Herndon, Virginia; Chicago, Illinois; New York, New York; Duluth, Georgia US Employees: 4,801
US Revenues: $2,001.4 million Worldwide Revenues: $2,001.4 million
Employees Worldwide: 6,184 Corporate Structure: Private
Founded: 1998

Rackers marching in the San Antonio MLK walk

Perks and Programs

We asked Rackspace to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Sabbatical Program: The Sabbatical Program provides tenured Rackers an opportunity to take 4-8 weeks away from Rackspace work to rest, learn something new, volunteer, or pursue a lifelong goal so Rackers return with refreshed energy, commitment and perspective on their personal and professional lives.
  • Milestone Anniversaries: When a Racker has been with the company 5, 10 or 15 years they receive a $1,000 cash gift award, and are recognized with a sticker for their employee badge and anniversary flag to hang above their desk - both denoting their years of service.
  • Racker Resource Groups: Racker Resource Groups play a crucial role in Rackspace’s global diversity and inclusion strategy by fostering connection and communication among the company, Rackers and community; serving as a collective voice for shared issues or concerns specific to the creation of an inclusive environment, and providing member support and opportunities for development, recruitment, retention and business outreach. RRGs include parents, LGBTQ, women, military veterans, Asians, African Americans, and Latin Americans.
  • Rack Gives Back: Rack Gives Back enables Rackers to support the communities where we live and work by providing an outlet for their passion to serve in personal and meaningful ways. Rack Gives Back hosts more than 40 volunteer opportunities, community events, and fundraising campaigns. These events include the Back to School Fair Campaign, Fill a Box. Feed a Family Campaign, Hour of Code, FIRST Robotics, and more.
  • 24 Hour Club: To encourage community outreach and volunteerism, Rackpace provides each Racker 24 hours of paid time (called Volunteer Time Off) to dedicate to a volunteer activity they are passionate about. Rackers who reach 24 hours of volunteer time receive a t-shirt to recognizing their contribution.
  • Elevate Women in Leadership: The Elevate Women in Leadership program provides women at Rackspace with increased career growth and development, mentorship and coaching, and opportunities for internal and external recognition. The program sponsors leadership development events such as its annual Women in Leadership Summit and encourages broader support through regional and community events such as Women in Technology.
  • I/O (Input/Output) Award: The I/O Award was created to promote our developer and engineering culture and community at Rackspace. This bi-annual award recognizes those who exhibit technical excellence and innovation. Award winners are announced at a companywide meeting and receive a gear ring or necklace, glass trophy, and a plaque displayed at the corporate office.
  • TCT Technical Career Track (TCT) Program: The TCT Program is a technical leadership program designed to identify, develop and target the best technical resources in Rackspace on our top challenges, providing value to the business and meaningful challenges to employees. It provides a career track for those wishing to pursue technical leadership rather than people management. TCT Rackers earn designations as Architects, Distinguished Architects and Principal Engineers.
  • Racker Referral Program: “It takes one to know one” is the motto for the best recruiters in our company who are Rackers themselves. We believe that Rackers are uniquely qualified to help identify a candidate who will perform well and contribute to our culture and shares our core values. Rackers receive anywhere from $100 to $2500 for candidates who are successfully hired and onboarded.
  • Team Fun Budget: "Small teams, big impact" is how we build our teams. To encourage strong relationships and collaboration, Rackspace designates $25 per Racker per quarter to be used toward team events at the discretion of the manager and team members. Teams participate in events such as tubing on the river, bowling, and even volunteering as a group to name a few.

COMPENSATION BY THE NUMBERS

95% Company-paid health coverage for employees 85% Company-paid health coverage for dependents

COMPENSATION PROGRAMS

  • Pre-tax savings account

    PERKS TO MAKE LIFE EASIER

    • Free snacks during the day
    • On-site package/mailing service
    • Discount ticket sales
    • Banking
    • Free beverages during the day
    • Massage therapy
    • Fitness classes
    • Personal travel service
    Rack Gives Back volunteers at STEM Girls event

    WORK-LIFE BALANCE BY THE NUMBERS

    28 days Paid time off after one year of full-time employment 28 days Paid sick days after one year of full-time employment
    4 weeks Paid sabbatical after 7 year(s) 4 weeks Unpaid sabbatical after 7 year(s)

    WORK-LIFE BALANCE PROGRAMS

    • Telecommute option (9% use it)
    • Compressed work weeks (1% use it)

    FAMILY CARE BY THE NUMBERS

    66 days Job-protected maternity leave30 days Fully-paid maternity leave (does not include personal vacation or paid time off)
    60 days Average length of maternity leave new mothers take66 days Job-protected paternity leave
    10 days Fully-paid paternity leave (does not include personal vacation or paid time off)20 days Average length of paternity leave new fathers take
    $5,000 Adoption benefit60 days Job-protected parental leave for adoptive parents
    30 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
    *Employees are not required to use all their personal paid time off before taking parental leave. Not all employees are eligible for parental leave benefits.

    FAMILY CARE PROGRAMS

    • On-site or near-site backup childcare center
    • Elder care resources
    • Lactation room(s)
    • Paid sick leave to care for a child or relative

    HEALTH INSURANCE COVERS

    • Medical care
    • Vision care
    • Mental health care
    • Fertility treatments
    • Dental care
    • Prescription drug subsidy
    • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

    ONSITE HEALTH BENEFITS

    • Breast cancer screening
    • Blood pressure screening
    • Complete biometric screening
    • Cholesterol tests
    • Flu shots
    • Fitness center (at some locations)

    Community Involvement & Philanthropy

    24 hours Paid time off to volunteer $696,108 Philanthropic donations in last year

    Diversity

    • Director of Diversity & Inclusion is accountable to formal diversity goals for employee recruitment and retention
    • Formal programs support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees
    • 20 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
    • Married employees in same-sex or heterosexual relationships receive the same benefits
    • Non-birth parents in same-sex relationships can take parental leave

    Executive Diversity

     
    Catherine is awarded the Fanatical Jacket by our CEO, Taylor Rhodes

    Demographics

     
    Courtney Skarda and Jeff Cotten leading Team Green at Field Day

    How to Get Hired

    We asked Rackspace for some inside information on how to get hired at the organization. Here is what they had to say.

    What key characteristics tell you a prospective employee will be a great fit for your company?

    Rackspace looks for people who are driven by the opportunity and the impact they can make on Rackspace and in turn our customers; if you can’t be a extremely excited about customers and provide exceptional customer service, whether internal or external, you can’t be a successful Racker. Even in our individual contributor roles we look for servant leaders who, by definition share power, put the needs of others first and help people develop and perform as highly as possible; a selfless pursuit to greatness is key. While technical acumen and experience are a part of what we look for in prospective employees, the biggest factors we look at when hiring someone are the soft skills and ability to live by our “Core Values”.

    What can prospective employees do to get your attention?

    Getting noticed by Rackspace can be hard. Our teams have very specific qualification and experience requirements and on top of that need people who are servant leaders that can live by our “Core Values”. To get our attention, you should first focus on gaining the required skills and experience for the job you want and then take it a step further and get involved in that community; if you are a known expert in your field, Rackspace will want to talk to you. When you apply, clearly outline the skills and experience you have that make you the best candidate for the role; qualifications and experience open the door.  To be welcomed into the door, you will have to demonstrate both competency in your field as well as prove you have the soft skills to succeed.

    Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

    Rackspace is looking to hire Software Developers. System Administrators and Engineers (Windows, Linux, & Network Security). We also keep a constant look out for Technical Sales experts. People with experience in Web Hosting, Mobile apps, E-Commerce, Big Data, Disaster Recovery solutions, and/or Dev Testing are being sought by Rackspace.

    What should interested candidates do to find out more and get started?

    The first place an interested candidate should go is: http://rackspace.jobs/ through this site you can view and apply to an open job, and if you do not see anything that fits your skills and experience you can join one of our talent communities. To be best prepared, please spend some time reviewing the company website, read recent news articles, connect with Rackers on social media, watch videos, play with our products, contribute to open source projects, etc.

    hiring Outlook

    1,200 Job openings forecast for coming year 36% Job Growth
    25 Average applicants per opening 78,420 Applications received
    1,233 Positions filled in past year 26% New hires by employee referrals
    100 New positions created 732 Jobs filled by current employees
    Yes Recruits on college campuses 20 New graduates hired
    18% Voluntary turnover for full-time employees 19% Voluntary turnover for part-time employees
    * All figures refer to 12-month period prior to reporting, unless otherwise noted.

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