At Rackspace, 81 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 1065 employee surveys, with a 90% confidence level and a margin of error of ± 2.17. It was published on Aug 14, 2017. 10839 Visitors

What Employees Say

I am able to take time off from work when I think it's necessary.
92%
 
I can be myself around here.
88%
 
I feel good about the ways we contribute to the community.
88%
 
I'm proud to tell others I work here.
88%
 
People care about each other here.
88%
 

What They Do

We asked Rackspace to explain what they do. Here is what they had to say.

Rackspace® is the #1 managed cloud company. We help customers host their apps and data on our infrastructure as well as on our partners'. Our technical expertise and Fanatical Support® allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies

About this Company

Website: www.rackspace.com Industry: Information Technology
US Headquarters: San Antonio, Texas, 78218 US Sites: 10
Major Locations: San Antonio, Texas, 78218; Austin, Texas, 78753; Blacksburg, Virginia, 24060; Grapevine, Texas, 76051; Ashburn, Virginia, 78701; Elk Grove Village, Illinois, 60007; New York, New York, 10001; Euless, Texas, 76039; Richardson, Texas, 75081 US Employees: 4,179
US Revenues: $2,075 million Employees Worldwide: 5,431
Corporate Structure: Private Founded: 1998

Rackspace Managed Security Team

Perks and Programs

We asked Rackspace to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Sabbatical Program: The Sabbatical Program provides tenured Rackers an opportunity to take 4-8 weeks away from Rackspace work to rest, learn something new, volunteer, or pursue a lifelong goal so Rackers return with refreshed energy, commitment and perspective on their personal and professional lives.
  • Milestone Anniversaries: Rackers who have reached 5, 10 or 15-year tenure milestones receive a $1,000 cash award during their anniversary month. We recognize them by name during our monthly company Open Book meeting. They receive a sticker for their employee badge and anniversary flag to hang above their desk - both denoting their years of service.
  • Racker Resource Groups (RRGs): RRGs play a crucial role in Rackspace’s global diversity and inclusion strategy by fostering connection and communication with the company, Rackers and community. They serve as a collective voice for shared issues or concerns specific to the creation of an inclusive environment. For their members, they provide support and opportunities for development, recruitment, retention and business outreach. RRGs include parents, LGBT, women, military veterans, Asians, African Americans, and Latin Americans. Our most recently launched RRG supports mental wellness and physical abilities.
  • Rack Gives Back: Rack Gives Back enables Rackers to support the communities where we live and work by providing an outlet for our passion to serve in personal and meaningful ways. Rack Gives Back hosts more than 40 volunteer opportunities, community events, and fundraising campaigns. These events include the Back to School Fair Campaign, Fill a Box. Feed a Family Drive, Hour of Code, FIRST Robotics, and more.
  • 24-Hour Club: To encourage community outreach and volunteerism, Rackpace provides each Racker with 24 hours of paid time (called Volunteer Time Off) to dedicate to a volunteer activity they are passionate about. Rackers who reach 24 hours of volunteer time receive a t-shirt recognizing their contribution.
  • Elevate Women in Leadership: The Elevate Women in Leadership program provides women at Rackspace with increased career growth and development, mentoring and coaching, and opportunities for internal and external recognition. The program sponsors leadership development events such as the Texas Conference for Women and encourages broader support through regional and community events such as Women in Technology. Since the programs' inception the percentage of women in leadership roles has increased from 19% to 24%!
  • I/O (Input/Output) Award: The I/O Award was created to promote our developer and engineering culture and community at Rackspace. This bi-annual award recognizes those who exhibit technical excellence and innovation. Award winners are announced at a companywide meeting and receive a gear ring or necklace, glass trophy, and a plaque displayed at the corporate office.
  • Technical Career Track (TCT): The TCT is a technical leadership program designed to identify, develop and focus our best technical employees in Rackspace. The program gives participants the opportunity to contribute to high priority, challenging projects, thereby providing value to the business and meaningful experiences to employees. The program provides a career track for those wishing to pursue technical leadership rather than managing people. TCT Rackers earn distinctions as Architects, Distinguished Architects and Principal Engineers.
  • Racker Referral Program: “It takes one to know one” is the motto for the best recruiters in our company who are Rackers themselves. We believe that Rackers are uniquely qualified to help identify a prospective new hire who will perform well, contribute to our culture, and share our core values. Rackers receive anywhere from $100 to $2,500 for candidates who are successfully hired and onboarded. In 2016, we paid $130,000 in referral bonuses.
  • Team Fun Budget: "Small teams, big impact" is how we build our teams. To encourage strong relationships and collaboration, Rackspace designates $25 per Racker per quarter to be used toward team events at the discretion of the manager and team members. Teams participate in events such as tubing on the river, bowling, and volunteering as a group to name a few.

COMPENSATION BY THE NUMBERS

$2040 Average salary match company contributes to 401(k)/403b per employee95% Company-paid health coverage for employees
85% Company-paid health coverage for dependents
Annual Dodgeball Tournament

WORK-LIFE BALANCE BY THE NUMBERS

31 days Paid time off after one year of full-time employment Set days Paid sick days after one year of full-time employment
4 weeks Paid sabbatical after 7 year(s) of employment 21 Days Paid time off as of first day of full-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule (5% use it)
  • Telecommute option (15% use it)
  • Compressed work weeks (2% use it)
  • Subsidized On- or Off-site Fitness (100% have access)
  • Onsite Amenities (Food delivery, food trucks, acupuncture, physical rehabilitation services, personal trainers, Crossfit gym and program, body composition analysis, massage therapy, on-site specialty coffee shop, healthy option vending machines, personalized greeting card station, vendor days, free healthy snacks and beverages, onsite ATM, discount event tickets, indoor slide / ping pong / video games, relaxation pods, internal streaming radio station, and more.)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 51 days Fully-paid maternity leave (does not include personal vacation or paid time off)
60 days Average length of maternity leave new mothers take60 days Job-protected paternity leave (including FMLA)
17 days Fully-paid paternity leave (does not include personal vacation or paid time off)20 days Average length of paternity leave new fathers take
$5,000 Adoption benefit60 days Job-protected parental leave for adoptive parents (including FMLA)
30 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. Not all employees are eligible for parental leave benefits.

FAMILY CARE PROGRAMS

  • On-site or near-site backup childcare center
  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

24 hours Paid time off to volunteer $616,869 Philanthropic donations in last year
Senior Manager, Sustainability Leads environmental impact team Self-Conducted Environmental impact audit
1 LEED certified building(s) Yes Sustainable commuting program
Yes Renewable energy program

Diversity

  • Director of Community Affairs and Inclusion is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 20 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
Technical Event: Capture the Flag

DEMOGRAPHICS

 
Rack Gives Back Food Drive

How to Get Hired

We asked Rackspace for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We call our employees Rackers. We look for people who are results-obsessed, hold themselves and others accountable, and are driven by the opportunity to provide a Fanatical Support® customer experience. In our leadership roles, we look for servant leaders who promote empowerment, put the needs of others first and bring their best every single day. While technical acumen and experience are a piece of what we look for in prospective Rackers, a huge factor we consider is the person’s commitment to learning, growing, innovating, and helping others.

What can prospective employees do to get your attention?

Our teams bring their best every day for our customers, and we look for people who can do the same. Some of the things a prospective Racker can do to get our attention include gaining the required skills and experience for the job they want, taking it a step further by contributing to a related community, and making an impact in their field of expertise.These actions demonstrate that a prospective Racker not only has the required skills, but a commitment to growth which will help all of us succeed. Skills and experience open the door, but it’s their ability to apply themselves and make a contribution to a greater cause that allows someone to enter it!

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Rackspace continues to invest in and expand new teams that provide support and expertise on multiple, fast-growing platforms such as Microsoft, AWS and Google. We are hiring domain experts across all skill sets including: leadership, sales, solution architecture, product marketing, product management, software engineering, security, devops and support engineering!

What should interested candidates do to find out more and get started?

People who are interested in becoming a Racker should first visit Rackspace.jobs to explore our current open opportunities. Rackspace.jobs encourages prospective candidates to explore the question: “Are you a Racker?” If a candidate doesn’t find a current job that fits their skills and experience, he or she can join our talent community for future contact when the right job opens. To learn more, visit us on social media (including Twitter, Facebook, & LinkedIn), our Rackspace Blog, and Rackspace.com.

hiring Outlook

1,200 Forecasted positions to fill in coming year -14% Job Growth
40 Average applicants per opening 60,000 Total job applicants
30% New hires by employee referrals 43% Openings filled by current employees
380 Recent graduates hired 15% Voluntary turnover for full-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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