At Northland Communications, 81 percent of employees say their workplace is great.



This review is based on 83 employee surveys, with a 90% confidence level and a margin of error of ± 3.55. It was published on Nov 14, 2018. 1913 Visitors

What Employees Say

I believe management would lay people off only as a last resort.
I am able to take time off from work when I think it's necessary.
I feel good about the ways we contribute to the community.
People celebrate special events around here.
People here are given a lot of responsibility.

What They Do

We asked Northland Communications to explain what they do. Here is what they had to say.

Since 1905, Northland Communications has grown to be a total solutions telecom provider of commercial telephone systems, voice and data products, local dial tone, long distance, cloud and internet services to Central New York businesses. 

About this Company

Website: Industry: Telecommunications
US Headquarters: Holland Patent, New York, 13354 US Sites: 2
Major Locations: Syracuse, New York, 13204 US Employees: 98
US Revenues: $26.2 million Corporate Structure: Private
Founded: 1905

Friday happy hour

Perks and Programs

We asked Northland Communications to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • True North Week: Northland hosts True North week (Employee Appreciation Week) every October where employees are recognized each day of that week. Events this year included having a caricature artist on site for a day, breakfast and luncheon's, inter-department NET-walking, and week long contests including a "guess-who" game, Lego building and step competitions.
  • Community Participation: Employees volunteer and serve many different organizations in our community. Most recently, our Team is prepared and served meals at the Ronald McDonald house in Central New York.
  • Telecommuting Program: This policy allows the employees of many departments the flexibility of working at home, up to one full day per week. They can schedule these days around upcoming personal or customer appointments, and in the event of bad weather.
  • 4 O'Clock Fridays: Over the past several years we have had "summer hours" during the month of June through August, where the offices closed at 4pm instead of 5pm. We recently announced that these business hours would become permanent and extend throughout the entire year. Extra paid time off awarded through this benefit equates to 52 hours a year per employee.
  • Lunch & Learn Events: These are held every other month, and employees are invited to attend during an extended lunch period. Topics can include tips on using work or personal technology, and employees are invited to submit ideas for topics or speak on a topic should they desire to.
  • Employee Net Promoter: We recently implemented our Employee Net Promoter program (eNPS) to gather feedback in real time from employees throughout the year. Employees are encouraged to share feedback with Management whether within our outside this program, and we have the philosophy of "closing the loop" to ensure we are following up and acting on feedback provided.
  • Milestone Anniversary celebrations: Employees celebrating milestone anniversaries 25+ years are recognized with a plaque and office or department luncheon of their choosing.
  • Service Time: Employees accumulate one week of service time per year worked starting at five weeks and up to a maximum of ten weeks. Eligible employees will receive their full weekly salary for each year of service time, once every 52-week period, if they are out of work on a qualified disability.


4% Match of employee’s 401(k)/403b contribution up to 4% of salary63% Company-paid health coverage for employees
63% Company-paid health coverage for dependents
Northland Bowling event


25 days Paid time off after one year of full-time employment 7 days Paid time off after one year of part-time employment
Set days Paid sick days after one year of full-time employment 25 Days Paid time off as of first day of full-time employment
7 days Paid time off as of first day of part-time employment


  • Telecommute option (68% use it)
  • Compressed work weeks (10% use it)
  • Onsite Amenities (Coffee and water is provided)


90 days Job-protected maternity leave (including FMLA/STD) 50 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
80 days Average length of maternity leave new mothers take60 days Job-protected paternity leave (including FMLA)
60 days Job-protected parental leave for adoptive parents (including FMLA)*
*Employees are not required to use all their personal paid time off before taking parental leave.


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Community and Environmental Impact

$138,000 Philanthropic donations in last year


  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Non-birth parents in same-sex relationships can take parental leave

Leadership Diversity


Workforce Diversity

Celebrating the Holidays


Northland Pouring @ the Brewery

How to Get Hired

We asked Northland Communications for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Key characteristics that tell us if a prospective employee will be a great fit are determined during the first and second interview. We look for candidates that are prepared for the interview, demonstrate enthusiasm and positivity in their responses, and can think and respond creatively to the interview questions, particularly the ones that focus on our culture. We also look for evidence in all responses that they have an optimistic attitude, and that they have successfully handled challenges in their past employment. All candidates take a personality profile which are ordered should they be selected for a second interview, and questions are derived from the results in order to determine if they would be successful as well as happy working in the position for which they applied.

What can prospective employees do to get your attention?

Prospective employees can get our attention by following up proactively on their job application once they apply, and again after they are interviewed. During the first interview, demonstrating that they have done research on the company is a plus, and being prepared with questions about the position for which they have applied is recommended. Demonstrating a positive attitude, creative thinking, and enthusiasm in their responses will set that candidate apart from rest.

What should interested candidates do to find out more and get started?

Interested candidates can visit our website,, to learn more about our company. They can apply to a current open position in the Careers section, or if there isn’t a position open that interests them at this time, they can apply through the general application also located in the Careers section.  

hiring Outlook

15 Forecasted positions to fill in coming year 2% Job Growth
21 Average applicants per opening 472 Total job applicants
50% New hires by employee referrals 14% Openings filled by current employees
2 Recent graduates hired 14% Voluntary turnover for full-time employees
33% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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