At Navy Federal Credit Union, 93 percent of employees say their workplace is great.



This review is based on 1996 employee surveys, with a 90% confidence level and a margin of error of ± 1.70. It was published on Aug 17, 2017. 75356 Visitors

What Employees Say

We have special and unique benefits here.
I'm proud to tell others I work here.
People celebrate special events around here.
I feel good about the ways we contribute to the community.
I am given the resources and equipment to do my job.

What They Do

We asked Navy Federal Credit Union to explain what they do. Here is what they had to say.

We’re the world’s largest credit union, serving the military and their families. We’re a member-owned Cooperative, owned and controlled by those who use our services. We offer competitive rates, easy-to-understand products and services and our employees’ unwavering service commitment. 

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: Vienna, Virginia, 22180 US Sites: 286
Major Locations: Vienna, Virginia; Pensacola, Florida; Winchester, Virginia; San Diego, California US Employees: 14,462
US Revenues: $5,398.9 million Worldwide Revenues: $5,398.9 million
Employees Worldwide: 14,662 Corporate Structure: Cooperative
Founded: 1933

Navy Federal employees volunteer for Rebuilding Together.

Perks and Programs

We asked Navy Federal Credit Union to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Two Great Retirement Programs: Navy Federal is committed to helping employees secure their financial future. They contribute 10% towards employees’ retirement by providing two retirement programs—a company-paid pension plan (3%-7% of base pay based on tenure) and a 401(k) plan with a 100% employer match on the first 7% contributed. The credit union also offers financial and retirement planning seminars to all their employees.
  • Incentive Pay Program: With Navy Federal’s Partners in Performance (PIP) incentive pay program, all employees are eligible to earn compensation above their base salary. PIP recognizes employees’ commitment to member service excellence and links their individual achievements with the credit union’s overall success. The week employees receive their incentive pay, they hold a week-long celebration with daily treats for all employees.
  • Employee Development Programs: Navy Federal employees’ professional development starts at the date they are hired and continues throughout their careers. In-house workshops are offered during the workday. Virtual workshops and eLearning modules are available through the online Learning Center and virtual learning opportunities. They also provide college courses through partnerships with local colleges and universities, scholarship programs, tuition and textbook reimbursement as well as a job shadow and mentorship program.
  • Fostering Fitness: Navy Federal has onsite fitness centers at their three large campus locations. The centers have state of the art equipment and offer free exercise classes taught by certified fitness instructors. Personalized services such as developing an exercise program, fitness assessments, and nutrition counseling are also available. Their Field Wellness Program for branch office employees reimburses employees for costs of approved fitness activities and the purchase of exercise equipment. There are fitness challenges throughout the year, and the President/CEO holds an annual six-month wellness challenge.
  • Onsite Wellness Centers: Navy Federal has onsite wellness centers at their three large campuses, serving about 70% of their employees. Staff at the clinics diagnose and treat routine illnesses and injuries, perform annual physicals, and prescribe medications. They also offer tests onsite for common conditions such as strep, flu and mono and perform lab work. All services are free, including biometric health screenings and health assessments so employees “know their numbers.” Wellness coaching services are available onsite and telephonically for employees at field locations.
  • Celebrating and Thanking Employees: Navy Federal celebrates their employees and their organizational successes in many ways throughout the year. At their Annual Award ceremony, their President/CEO presents employees with awards for service and leadership excellence. At their more casual events like Summerfest and Fallfest weeks of fun, employees enjoy a week of casual dress and senior executives show their thanks for employee’s hard work by serving them barbecue fare and ice cream. They also hold an annual company picnic where employees can bring their family and friends.
  • Grants for Employee Volunteers: Navy Federal’s Dollars for Doers grant program recognizes, supports and encourages employees’ volunteer efforts. The grant program awards nonprofit organizations a $1,000 grant check in the name of the employee who volunteers. Navy Federal recently doubled the number of grants awarded, to nonprofit organizations on behalf of their employee volunteers.
  • Supporting Local Education: Believing successful education systems are the foundation of thriving communities, Navy Federal has established business-school partnership programs in regions where they have a large presence. For example, their Pensacola Business-School Partnership Program has about 1,000 employee volunteers who support all schools in Escambia County Florida. Their Winchester, Virginia campus supports Frederick County schools, and their northern Virginia headquarters supports a Fairfax County Middle School.
  • Employee Perks and Discounts: Navy Federal offers a wide variety of programs and discounts to sporting and performing arts events, local community festivals and day and overnight bus trips (Atlanta, New York City, New Orleans). They also offer discounts to amusement parks and theme parks from all over the country. Their Employee Loan Discount Program provides discounts on mortgages, equity and consumer loans and credit cards. They also subsidize summer camps for children at their two largest operations centers and provide childcare subsidies through national centers available to all employees.
  • Friendship Fund: Navy Federal’s Friendship Fund acknowledges significant events in their employees’ lives. If an employee chooses to join the fund, they contribute $0.50 biweekly. When an employee experiences a significant life event (marriage, birth, adoption of a child, employee illness or a death in the family), they may choose from a selection of acknowledgements. Acknowledgments can be a flower arrangement or fruit basket, or as in the case of a birth or adoption, a monetary gift or deposit to a 529 Savings Plan.


$44,649 Average salary and additional cash compensation for Member Service Representative $96,409 Average salary and additional cash compensation for Manager, Branch Office
7% Match of employee’s 401(k)/403b contribution up to 100% of salary78% Company-paid health coverage for employees (for Employee only PPO Plan)
74% Company-paid health coverage for dependents (for Family PPO Plan) 78% Company-paid health coverage for part-timers
20 hours Weekly hours required for part-timers to receive health insurance $2,335 Average Tuition Reimbursement
$5,250 Maximum Tuition Reimbursement
A hot dog and a banana participate in Navy Federal’s Annual Vienna (Virginia) 5K run/walk.


23 days Paid time off after one year of full-time employment 17 days Paid time off after one year of part-time employment
10 days Paid sick days after one year of full-time employment 5 days Paid sick days after one year of part-time employment
23 Days Paid time off as of first day of full-time employment 17 days Paid time off as of first day of part-time employment


  • Flexible schedule
  • Telecommute option (1% use it)
  • Job sharing
  • Compressed work weeks (14% use it)
  • Subsidized On- or Off-site Fitness (70% have access)
  • Medical facilities (at some locations)
  • Onsite Amenities (Group fitness classes, massage therapy, Weight Watchers at Work meetings, Mammovan screenings, EAP counselors, Wellness Coaching services, discounted movie ticket sales, food trucks, convenience stores, dry cleaning (Pensacola), Mobile Hair Salon (HQ),)


60 days Job-protected maternity leave (including FMLA/STD) 55 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
60 days Job-protected paternity leave (including FMLA)10 days Fully-paid paternity leave (does not include personal vacation or paid time off)*
$5,000 Adoption benefit60 days Job-protected parental leave for adoptive parents (including FMLA)*
55 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. All employees are eligible for parental leave benefits.


  • Lactation room(s)
  • Paid sick leave to care for a child or relative


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

$624,011 Philanthropic donations in last year $100,000 Total company-matched employee donations in last year
Yes Sustainable commuting program Yes Recycling program


  • Executive Vice President, Human Resources is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Speakers of English as a second language
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity


Workforce Diversity

Employees celebrate the opening of Navy Federal’s 300th branch.


Navy Federal employees are passionate about their mission to serve ‘those who serve’ and their families.

How to Get Hired

We asked Navy Federal Credit Union for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

As a credit union serving members of the armed forces and their families, we look for candidates who are passionate about ‘serving those who serve’ and their families. Candidates who value our culture of service, will treat our members with care and respect, and are proud to work for an organization established for the good of its member-owners will be the best fit for our organization. Prospective employees should understand that even if they do not work directly with our members that their roles and responsibilities impact our mission and support for our members. Many of our team members work each day with members who are dealing with challenging situations and making tough financial decisions, so it’s also very important that prospective team members have the ability to empathize, listen and be resourceful when helping our members.

What can prospective employees do to get your attention?

We are looking to attract highly skilled and engaged team members who are inspired to serve our members. We look for positive and enthusiastic team members who want to work for a mission-based organization devoted to serving our military members and their families. A candidate who is passionate about our mission and interested in finding out about who we are will get our attention. In addition, we take note of candidates who are able to demonstrate past experiences where they have learned from the results of their actions and have a keen sense of how they accomplished their goals.



Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are always looking to attract and hire team members for positions that deliver the superior service our members deserve and have come to expect. The primary roles for which we’re hiring are member service representatives in our branches and contact centers to support our growing member base. Positions in our new branches include managers, assistant managers, supervisors and member service representatives. Additionally, we are always filling consumer and mortgage lending roles and other roles to support our growing organization in our Information Services, Finance, Administrative Services and Human Resources Departments. As technology continues to evolve and our members engage with us through digital channels, we continue to look for talent in the digital and social media fields.

What should interested candidates do to find out more and get started?

Interested candidates should visit our careers website ( to gain a better understanding of who we are, who we serve, why they should work for us and to find current job openings. Our LinkedIn site is also an excellent resource to gain a better understanding of our work culture and mission, including stories about our passionate and compassionate employees who are making a difference in the lives of our members each and every day. Our social media sites (Facebook and Twitter) are another great resource for candidates to learn about Navy Federal’s current and upcoming products, services and community events.

hiring Outlook

3,050 Forecasted positions to fill in coming year 5% Job Growth
56 Average applicants per opening 130,258 Total job applicants
26% New hires by employee referrals 42% Openings filled by current employees
8% Voluntary turnover for full-time employees 24% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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