We’re the world’s largest credit union, serving the military and their families. We’re a member-owned Cooperative, owned and controlled by those who use our services. We offer competitive rates, easy-to-understand products and services and our employees’ unwavering service commitment.
How to Get Hired
We asked Navy Federal Credit Union for some inside information on how to get hired at the organization. Here is what they had to say.
What key characteristics tell you a prospective employee will be a great fit for your company?
As a credit union serving members of the armed forces and their families, we look for candidates who are passionate about ‘serving those who serve’ and their families. Candidates who value our culture of service, will treat our members with care and respect, and are proud to work for an organization established for the good of its member-owners will be the best fit for our organization. Prospective employees should understand that even if they do not work directly with our members that their roles and responsibilities impact our mission and support for our members. Many of our team members work each day with members who are dealing with challenging situations and making tough financial decisions, so it’s also very important that prospective team members have the ability to empathize, listen and be resourceful when helping our members.
What can prospective employees do to get your attention?
We are looking to attract highly skilled and engaged team members who are inspired to serve our members. We look for positive and enthusiastic team members who want to work for a mission-based organization devoted to serving our military members and their families. A candidate who is passionate about our mission and interested in finding out about who we are will get our attention. In addition, we take note of candidates who are able to demonstrate past experiences where they have learned from the results of their actions and have a keen sense of how they accomplished their goals.
Are there any positions or types of candidates you are particularly focused on hiring in this coming year?
We are always looking to attract and hire team members for positions that deliver the superior service our members deserve and have come to expect. The primary roles for which we’re hiring are member service representatives in our branches and contact centers to support our growing member base. Positions in our new branches include managers, assistant managers, supervisors and member service representatives. Additionally, we are always filling consumer and mortgage lending roles and other roles to support our growing organization in our Information Services, Finance, Administrative Services and Human Resources Departments. As technology continues to evolve and our members engage with us through digital channels, we continue to look for talent in the digital and social media fields.
What should interested candidates do to find out more and get started?
Interested candidates should visit our careers website (www.navyfederal.org/careers) to gain a better understanding of who we are, who we serve, why they should work for us and to find current job openings. Our LinkedIn site is also an excellent resource to gain a better understanding of our work culture and mission, including stories about our passionate and compassionate employees who are making a difference in the lives of our members each and every day. Our social media sites (Facebook and Twitter) are another great resource for candidates to learn about Navy Federal’s current and upcoming products, services and community events.