At Navy Federal Credit Union, 93 percent of employees say their workplace is great.



This review is based on 1402 employee surveys, with a 90% confidence level and a margin of error of ± 2.08. It was published on Aug 18, 2016. 52704 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
I'm proud to tell others I work here.
We have special and unique benefits here.
People celebrate special events around here.
Our facilities contribute to a good working environment.

What They Do

We asked Navy Federal Credit Union to explain what they do. Here is what they had to say.

We’re the world’s largest credit union, serving the military and their families. We’re a member-owned Cooperative, owned and controlled by those who use our services. We offer competitive rates, easy-to-understand products and services and our employees’ unwavering service commitment. 

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: Vienna, Virginia US Sites: 273
Major Locations: Vienna, Virginia; Pensacola, Florida; Winchester, Virginia; San Diego, California US Employees: 13,832
US Revenues: $4,720.4 million Worldwide Revenues: $4,720.4 million
Employees Worldwide: 14,037 Corporate Structure: Cooperative
Founded: 1933

Navy Federal Scholarship Award recipients with President/CEO Cutler Dawson.

Perks and Programs

We asked Navy Federal Credit Union to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Retirement Programs: Navy Federal is committed to helping employees secure their financial future. The credit union contributes 10% towards employees’ retirement by providing two great retirement programs—a company-paid pension plan (3%-7% of base pay based on tenure) and a 401(k) plan with a 100 percent employer match on the first 7% contributed. They also offer financial and retirement planning seminars to all their employees. Navy Federal also provides a service to their retirees that provides advice and guidance for purchasing the most affordable health care coverage that meets their individual needs.
  • Partners in Performance Program: Through Navy Federal’s Partners in Performance (PIP) incentive pay program, employees at all levels of the organization are eligible to earn compensation above their base salary. PIP recognizes employees’ commitment to member service excellence and links employees’ individual achievements with the credit union’s organizational performance and overall success.
  • Employee Loan Discount Program: Navy Federal offers an Employee Loan Discount Program that provides discounts on mortgages, equity and consumer loans and credit cards. Employees can also have their existing loans converted to lower rates. This program has provided the opportunity for many employees to become first-time homeowners.
  • Educational Assistance Program: Navy Federal offers a robust educational assistance program. Credit union employees can receive tuition reimbursement for undergraduate and graduate educational courses as well as textbooks. Through Navy Federal’s educational partnership program with local universities and colleges, employees at their largest campuses can enroll in classes with discounted tuition. They also offer three great scholarship programs to support employees’ educational development.
  • Celebrating their Very Best: Navy Federal celebrates their employees and their organizational successes in many ways throughout the year. At their Annual Award ceremony the President/CEO presents employees with awards for service and leadership excellence. At their more casual events like Summerfest and Fallfest weeks of fun, employees kick back by enjoying a week of casual dress and executives show their thanks for employee’s hard work by serving them barbecue fare and ice cream.
  • President’s Challenge: From the top down, Navy Federal is committed to their employees’ health and wellbeing. Each year, their President/CEO challenges employees to set a personal wellness goal that will make a positive impact on their lives. Last year, almost 5,000 employees participated, logging over 58,000 hours of exercise time, running or walking over 138,000 miles and losing more than 13,000 pounds! At the end of the Challenge, employees share their success stories about how participating in the program has changed their lives. Outstanding stories are selected as the ‘Biggest Winners,’ and the President/CEO and other leaders notify those selected by a surprise prize patrol complete with balloons, flowers and large presentation check.
  • Wellness and Fitness Programs: Navy Federal has state-of-the-art onsite fitness and wellness centers at their three large campus locations. The wellness centers offer comprehensive services at no charge. Their field wellness program provides reimbursement to remote and field office employees for costs associated with gym memberships and for participating in fitness and wellness activities. They also offer flu shots to all employees through onsite flu clinics or flu vouchers.
  • Dollars For Doers: Navy Federal’s Dollars for Doers grant program recognizes, supports and encourages employees’ volunteer efforts. The Dollars for Doers grant cycle begins at the beginning of each year and awards nonprofit organizations a $1,000 grant check in the name of the employee who volunteers. Last year, Navy Federal provided 50 grants to a wide variety of nonprofit organizations on behalf of their employee volunteers.
  • Peer 2 Peer Recognition: Navy Federal’s Peer 2 Peer recognition program encourages employees to tell their co-workers how great they are by giving them a virtual ‘fist bump.’ Peer 2 Peer is a digitally based recognition program consisting of a wide selection of more than 40 themed badges that employees can give to one another to recognize accomplishments. Badges have catchy hashtags like – #BeesKnees, #OuttaThisWorld and #YouRock.
  • Innovative Workspaces: Navy Federal offers workspaces that are modern, attractive and functional. No surprise that they were selected as having one of the 18 Coolest Offices of the Fortune magazine’s “100 Best Companies to Work For®.” Companies selected were recognized for having amazing, fun and unusual workspaces that inspire employees to give their best every day. Amenities at their large campuses include convenience stores, state-of-the art fitness centers and onsite wellness centers that offer comprehensive healthcare at no charge.


$42,455 Average salary and additional cash compensation for Member Service Representative $91,398 Average salary and additional cash compensation for Manager, Branch Office
100% 401(k) match of employee's contribution, up to 7% of an employee's salary76% Company-paid health coverage for employees (Employees in the Employee Only PPO Plan)
69% Company-paid health coverage for dependents (PPO plan; Employee+spouse; Employee+child, Employee+children, Family tiers) 76% Company-paid health coverage for part-timers
20 hours Weekly hours required for part-timers to receive health insurance $5,250 College Tuition Reimbursement


  • 401(k)
  • Health insurance for retirees
  • Pre-tax savings account
  • Long-term care insurance to employees


  • Free snacks during the day
  • Subsidized lunch on a regular, daily basis
  • Massage therapy
  • Fitness classes
  • Convenience store
  • Free beverages during the day
  • Take-home meals on a regular, daily basis
  • Discount ticket sales
  • Weight watchers meetings
  • Banking
President's Challenge 'Biggest Winner' with President/CEO Cutler Dawson


23 days Paid time off after one year of full-time employment 12 days Paid time off after one year of part-time employment
10 days Paid sick days after one year of full-time employment 5 days Paid sick days after one year of part-time employment


  • Flexible schedule
  • Job sharing
  • Telecommute option (1% use it)
  • Compressed work weeks (13% use it)


60 days Job-protected maternity leave40 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave$5,000 Adoption benefit
60 days Job-protected parental leave for adoptive parents


  • Lactation room(s)
  • Paid sick leave to care for a child or relative
  • Elder care resources


  • Medical care
  • Vision care
  • Mental health care
  • Fertility treatments
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)


  • Breast cancer screening
  • Skin cancer screening
  • Blood pressure screening
  • Complete biometric screening
  • Medical facilities (at some locations)
  • Prostate cancer screening
  • Cholesterol tests
  • Flu shots
  • Fitness center (at some locations)
  • Subsidized offsite gym memberships

Community Involvement & Philanthropy

$566,590 Philanthropic donations in last year $50,000 Total company-matched employee donations in last year


  • Senior Vice President, Human Resources is accountable to formal diversity goals for employee recruitment and retention
  • Formal programs support professional development for: Speakers of English as a second language
  • Married employees in same-sex or heterosexual relationships receive the same benefits

Executive Diversity

Navy Federal employees Purple Up! for Military Kids.


Fort Hood (Texas) branch employees participate in our first virtual 5K race.

How to Get Hired

We asked Navy Federal Credit Union for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

As a credit union serving members of the armed forces and their families, we look for candidates who are passionate about ‘serving those who serve’ and their families. Candidates who value our culture of service, will treat our members with care and respect, and are proud to work for an organization established for the good of its member-owners will be the best fit for our organization. Prospective employees should understand that even if they do not work directly with our members that their roles and responsibilities impact our mission and support for our members. Many of our employees work each day with members who are dealing with challenging situations and making tough financial decisions, so it’s also very important that prospective employees have the ability to empathize, listen and be resourceful when helping our members.

What can prospective employees do to get your attention?

Navy Federal is looking to attract highly-skilled and engaged team members who are inspired to serve our members. We look for positive and enthusiastic team members who want to work for a mission-based organization devoted to serving our military members and their families. A candidate who is passionate about our mission and interested in finding out about who we are will get our attention. In addition, we take note of candidates who are able to demonstrate past experiences where they have learned from the results of their actions and have a keen sense of how they accomplished their goals.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We’re always looking to attract and hire team members for positions that deliver the superior service our members deserve and have come to expect. The primary roles for which we’re hiring are member service representatives in our branches and contact centers to support our growing member base. Positions in our new branches include managers, assistant managers, supervisors and member service representatives. Other member service roles for which we are hiring include loan officers, mortgage and equity processors and support staff. In addition, as technology continues to evolve and as our members engage with us through digital channels, we continue to recruit talent from the information technology, digital media and social media fields.

What should interested candidates do to find out more and get started?

Interested candidates should visit our website ( and LinkedIn site to gain a better understanding of who we are, who we serve and to find current job openings. Our LinkedIn site is an excellent resource to gain a better understanding of our work culture and mission. It offers updates, videos and stories about our passionate and compassionate employees who are making a difference in the lives of our members each and every day. Our social media sites (Facebook and Twitter) are another great resource for candidates to learn about Navy Federal’s current and upcoming products, services and community events.

hiring Outlook

2,800 Job openings forecast for coming year 10% Job Growth
48 Average applicants per opening 91,687 Applications received
4,375 Positions filled in past year 27% New hires by employee referrals
900 New positions created 1,630 Jobs filled by current employees
Yes Recruits on college campuses 7% Voluntary turnover for full-time employees
25% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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