At Liberty Mutual Insurance, 78 percent of employees say their workplace is great.



This review is based on 1794 employee surveys, with a 90% confidence level and a margin of error of ± 1.90. It was published on Sep 4, 2017. 28906 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
I am able to take time off from work when I think it's necessary.
Management is honest and ethical in its business practices.
I am given the resources and equipment to do my job.
I'm proud to tell others I work here.

What They Do

We asked Liberty Mutual Insurance to explain what they do. Here is what they had to say.

We help people preserve and protect what they earn, build, own and cherish.  Keeping this promise means we are there when our policyholders throughout the world need us most. 

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: Boston, Massachusetts, 02116 US Sites: 391
Major Locations: Dover, New Hampshire, 03820; Seattle, Washington, 98154; Portsmouth, New Hampshire, 03801; Indianapolis, Indiana, 46240; Liberty Lake, Washington, 99019; Plano, Texas, 75023 US Employees: 40,029
US Revenues: $32,320 million Worldwide Revenues: $38,308 million
Employees Worldwide: 52,087 Corporate Structure: Private
Founded: 1912

Liberty Mutual Insurance has been awarded:

Best Workplaces for Diversity 2017 (ranked 80)

Liberty employees celebrate the annual ERG ice cream social

Perks and Programs

We asked Liberty Mutual Insurance to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Serve with Liberty: Serve with Liberty is Liberty Mutual’s annual global employee community service program, which offers all regular full- and part-time employees, including interns, the opportunity to participate in a paid day of service to give back in the communities where they live or work. Employees choose the project to serve and if a non-profit is not included for registration, they can nominate an agency to benefit from the service program. In 2017, this resulted in resulted in 29,436 or 57 percent of employees serving on 2,877 projects at 1,217 charities around the world.
  • Give with Liberty: Give with Liberty is Liberty Mutual’s annual employee giving drive, which brings together the Liberty Mutual community to provide financial support to those less fortunate and provides an opportunity to help people live safer, more secure lives. In 2016, an astounding 72 percent of employees donated to 8,317 charities. Combined with Liberty’s match, these donations total more than $18 million. Employees pledge to up to four eligible health and human service non-profit organizations from an established database of over 9,000 organizations. Employees may also nominate non-profits to be considered for eligibility. One hundred percent of each donation goes directly to the non-profit and Liberty Mutual donates an additional 50 cents for each dollar pledged with no upper limit.
  • Philanthropic Giving: Liberty Mutual Insurance is the largest corporate donor in the City of Boston and one of the largest in Massachusetts. In 2016, Liberty Mutual and our employees contributed $51 million through our philanthropic efforts and over the past five years we have given more than $260 million to qualifying organizations. Our philanthropic mission is to help our most vulnerable neighbors and we form strong philanthropic partnerships to address each of our three program priorities: accessibility for people with disabilities; security for men, women and children who are homeless; and educational opportunity for children who are living in poverty.
  • Flexible Work Schedule: Liberty Mutual offers a wide variety of flexible work arrangements including part time, job sharing, flextime and work from home and alternative worksite arrangements to help employees balance their work and personal lives. This flexible work philosophy provides various options and levels of work-life balance that can accommodate a wide range of situations and serves to promote a more inclusive workplace. Employees work directly with their managers to develop the flexible work arrangement that is most appropriate for their job and the current business needs. Options include work-from-home or from an alternative location, compressed work week, flexible start and stop times, and part-time work. Microsoft’s Lync chat and share screen features especially make it easier to facilitate and participate in meetings with remote employees
  • Diversity & Inclusion Office: Liberty Mutual believes that the power of our collective differences and similarities sparks innovation and globally competitive ideas. To further strengthen the company’s welcoming environment and drive awareness of key inclusion topics, our Diversity & Inclusion team intentionally broadened the definition of diversity to include all of us and developed a comprehensive D&I framework that connects employee engagement, innovation and market competitiveness. The framework has five focus areas including Talent Acquisition, Development (Building D&I capability), Workplace Environment, Customer and Community and at our core Communications (messaging, language and updates). All parts of this model must work together for diversity and inclusion efforts to succeed. Employees at Liberty are encouraged to apply a D&I lens to everything they do for our employees, customers and community.
  • Inclusive Work Environment: CEO David Long signed the CEO Action for Diversity & Inclusion™ and Liberty Mutual joined the more than 175 companies across the country who have committed to advancing diverse and inclusive workplaces.
  • Employee Resource Groups: A major D&I initiative has been the establishment of six Employee Resource Groups (ERGs) – LGBTQ, African descent, Asian American professionals, Hispanic/Latino community, Women and allies, and Veterans – which give our employees a way to connect with colleagues in other areas of the company who they may not work with but with whom they have similar interests. Through these groups employees expand their networks to other areas and colleagues throughout our worldwide employee base. A critical component of the ERGs is the inclusion of allies, which gives employees of different backgrounds an opportunity to join and support these various communities. By experiencing each other’s similarities and differences, we improve our ability to deliver exceptional service to our customers and develop innovative solutions.
  • U.S. Olympic Sponsor: Liberty Mutual is the official property and casualty and life insurance partner of the U.S. Olympic Committee for the 2018 Winter Olympic Games and Winter Paralympic Games in PyeongChang, South Korea, and the 2020 Olympic Games and Paralympic Games in Tokyo, Japan; and we are also sponsor and partner of several sport national governing bodies, including the U.S. Soccer Federation, USA Hockey, and US Ski & Snowboard.
  • Environmental Initiatives: The company’s environmental initiatives focus on meaningful energy reduction activities that let us behave responsibly for both the environment and our policyholders. We have earned LEED certification for seven owned buildings and ENERGY STAR labels for eight owned buildings. We employ numerous programs to reduce, reuse and recycle including our paper recycling program that in 2016 alone resulted in 3,773,033 pounds of CO2 avoided, 43,723 trees saved, and approximately 13,028 cubic yards of landfill space conserved. We also have two recycling programs for excess food in our Boston facility that we plan to roll-out to in our Plano, TX campus and other facilities within the year – donating prepared food and composting unused food waste into fertilizer.
  • 401(k) and Pension Plans: We offer a 401(k) plan that allows all eligible employees to participate immediately. Liberty provides a guaranteed company matching contribution of 3 percent or 6 percent of eligible pay contributed. Additionally, we provide up to an additional 3 percent contribution based on company performance. Participants become 50 percent vested in company matching contributions after completing one year of employment and 100 percent vested upon completion of two years of employment.


$47,737 Average salary and additional cash compensation for Senior Customer Claims Representative $100,099 Average salary and additional cash compensation for Claims Team Manager
75% Company-paid health coverage for employees 75% Company-paid health coverage for dependents
50% Company-paid health coverage for part-timers 20 hours Weekly hours required for part-timers to receive health insurance
$6,176 Average Tuition Reimbursement $9,000 Maximum Tuition Reimbursement
$400 Student loan debt repayment
Employees from Liberty Investments department enjoy their department's annual summer outing


31 days Paid time off after one year of full-time employment 23 days Paid time off after one year of part-time employment
2 Days Paid time off as of first day of full-time employment 1 days Paid time off as of first day of part-time employment


  • Flexible schedule
  • Telecommute option (22% use it)
  • Compressed work weeks
  • Medical facilities (at some locations)
  • Onsite Amenities (Food, Concierge, Free Coffee and tea)


65 days Job-protected maternity leave (including FMLA/STD) 40 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
65 days Job-protected paternity leave (including FMLA)10 days Fully-paid paternity leave (does not include personal vacation or paid time off)*
$5,000 Adoption benefit65 days Job-protected parental leave for adoptive parents (including FMLA)*
10 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. All employees are eligible for parental leave benefits.


  • Lactation room(s)
  • Paid sick leave to care for a child or relative


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

8 hours Paid time off to volunteer $50,970,566 Philanthropic donations in last year
$5,639,077 Total company-matched employee donations in last year Self-Conducted Environmental impact audit
Yes Sustainable commuting program Yes Recycling program
Yes Locally-sourced food program


  • Senior Vice President and Chief Diversity Officer is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Employees reentering the workforce
  • 80 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity


Workforce Diversity

The annual Ignite Hackathon brought together Liberty employees from around the world to work around the clock to transform an idea into a working prototype


Employees participating in the annual Serve with Liberty employee global day of service event

How to Get Hired

We asked Liberty Mutual Insurance for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We want employees who exemplify our core principles.  Someone who is a great fit for Liberty, has a combination of tangible and intangible skills and characteristics.  We want prospective employees to show us that they possess the technical skills, innovative thinking, and leadership qualities that will help solve problems for our customers.  But that is not enough on its own.  Candidates also must demonstrate compassion, integrity, and "doing the right thing"- all intangible skills that help us put the customer at the center of everything we do. 

What can prospective employees do to get your attention?

Liberty Mutual’s mission is to preserve and protect what our customers build, earn, own, and cherish.  Our business is making customers whole again when they need us most.  It is our employees who help us fulfill this commitment.  Therefore, prospective candidates should be familiar with our value proposition – that doing the right thing for our customers is essential to everything we do – and demonstrate how their philosophy and work ethic aligns with ours.  To do this, competitive candidates should provide examples of successful project management, creative thinking and leadership capabilities.  Innovation is key to responding to customers and remaining competitive - we want employees who can effectively problem solve, who can work collaboratively, and who possess the ability to communicate clearly and professionally.  Show us – don’t just tell us – how you and your experiences will help our customers while driving our business forward. 

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Over the next five years, we will likely hire 25,000 people worldwide across all business functions.  Insurance is an exceptionally complex industry that is impacted more than most companies by global economics, technology advancements, and high customer expectations.  To be successful, we need people who are problem solvers, analytic thinkers and leaders whose skills best fit our environment.  These are the people who will help us develop the solutions needed to meet the challenges posed by the rapid advancement of technology, rising analytic sophistication, and elevated storm activity.

What should interested candidates do to find out more and get started?

Our web site - - provides detailed background on who we are, what we believe in, and why we are an employer of choice for both experienced and entry-level candidates.  Interested candidates can search our database of job opportunities – which at any time contains 600-700 openings - for a career that will make an impact.  We offer opportunities ranging from “typical” business functions – HR, data analytics, marketing, finance, legal, IT – to “insurance specific” – actuarial, sales, claims services, risk management.  All of which will challenge candidates to bring their most innovative, strategic, energetic self to bear.  Whichever path a candidate follows, they'll find a fit for their talents and an open road for their ambition. We provide employees with countless opportunities to enhance their skills and advance their careers. Together, we will help customers protect what they build, earn, own and cherish.

hiring Outlook

11,648 Forecasted positions to fill in coming year -0% Job Growth
36 Average applicants per opening 427,797 Total job applicants
34% New hires by employee referrals 41% Openings filled by current employees
1,044 Recent graduates hired 9% Voluntary turnover for full-time employees
7% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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