Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For 25 years, Hyland has enabled more than 15,000 organizations to digitalize their workplaces and fundamentally transform their operations.
How to Get Hired
We asked Hyland for some inside information on how to get hired at the organization. Here is what they had to say.
What key characteristics tell you a prospective employee will be a great fit for your company?
Hyland’s core competencies, displayed in a number of places throughout our campus, are: Ethics and Values, Customer Focus, Achieving Results, Analytical Problem Solving, and Flexible and Adaptive.
“At Hyland, these values define our genetic makeup and guide how we operate each and every day,” said Gail Joyce, HR manager.
They are so important that we’ve embedded them into our selection process through behavioral-based interview questions.
“Our atmosphere is engaging and full of passionate people. We look for similar traits while interviewing candidates. By evaluating prospective employees against our competencies, we ensure we’re hiring candidates who will thrive in Hyland’s fast-paced, ever-evolving environment,” added Joyce.
Potential employees must be interested in technology and understand the importance of being customer-focused. When we say in our Core Values that “employees are our family,” we want them to be excited about that idea and bring that mentality with them every day.
What can prospective employees do to get your attention?
Every candidate fills out an online application to tell us why they are a good fit for Hyland. We look for people who are creative, flexible and have a genuine interest in technology, as well as those with a strong focus on customer service.
It’s clear when a prospective employee has done research on Hyland’s products and has taken the time to learn more about OnBase. It’s this kind of initiative that goes far in landing a position here, and in being a successful member of the Hyland team. Their response to our application’s final question, which asks them to write a poem, offers us insight into their personalities and willingness to go “outside their comfort zone.”
Following Hyland on social media (Twitter, Instagram, Facebook) will give candidates a feel for both the product and culture sides of Hyland. We also welcome candidates to connect with our recruiters via LinkedIn.
Are there any positions or types of candidates you are particularly focused on hiring in this coming year?
We continue to focus on hiring for Global Services, a consulting division requiring a deep understanding of OnBase and customer service skills. By highlighting our Global Services openings to our current employee base, we’re finding great internal candidates.
“The fact that we are encouraged to broaden our horizons in this company is huge,” said David Coxe, who, after serving in Tech Support for 11 years, recently transitioned to Global Services.
“The timing of my new position was perfect. This is a prime opportunity to share my tech support knowledge with installations and, specifically, my product knowledge and customer service skills. I’m on a team with a wonderful dynamic. We are all there to support each other and each brings a specialty to the projects. I’m currently assigned to two projects, both unique. I enjoy coming in and seeing how my day will fill up. I. LOVE. THIS. JOB!”
What should interested candidates do to find out more and get started?
The best way to find out about our current openings is to check out www.hyland.com/careers, where candidates can see an up-to-date listing of available opportunities and submit an online application. Social media is also a good way to get in touch with Hyland’s recruiting team. Connect with Hyland by providing an email address to receive updates on new jobs and opportunities, find us on LinkedIn, follow us on Twitter or Instagram, and “like” us on Facebook. These are great ways to find out about opportunities and learn more about the company, our events and our culture. It’s also a good idea for candidates to reach out to their professional network. If they have connections to people who work at Hyland, they may be able to get a referral from a current Hylander to include in their online application.