For over 25 years, we’ve developed OnBase, a single enterprise information platform for managing content, processes and cases to help organizations across the globe become more agile, efficient and effective. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are.
How to Get Hired
We asked Hyland, creator of OnBase for some inside information on how to get hired at the organization. Here is what they had to say.
What key characteristics tell you a prospective employee will be a great fit for your company?
Hyland’s core competencies, displayed in a number of places throughout our campus, are: Ethics and Values, Customer Focus, Achieving Results, Analytical Problem Solving, and Flexible and Adaptive.
“At Hyland, these values define our genetic makeup and guide how we operate each and every day,” said Gail Joyce, HR manager.
They are so important that we’ve embedded them into our selection process through behavioral-based interview questions.
“Our atmosphere is engaging and full of passionate people. We look for similar traits while interviewing candidates. By evaluating prospective employees against our competencies, we ensure we’re hiring candidates who will thrive in Hyland’s fast-paced, ever-evolving environment,” added Joyce.
Potential employees must be interested in technology and understand the importance of being customer-focused. When we say in our Core Values that “employees are our family,” we want them to be excited about that idea and bring that mentality with them every day.
What can prospective employees do to get your attention?
Every candidate fills out an online application to tell us why they are a good fit for Hyland. We look for people who are creative, flexible and have a genuine interest in technology, as well as those with a strong focus on customer service.
It’s clear when a prospective employee has done research on Hyland’s products and has taken the time to learn more about OnBase. It’s this kind of initiative that goes far in landing a position here, and in being a successful member of the Hyland team.
Are there any unusual or especially rigorous steps of your hiring process that candidates should be aware of?
In every online application, we require candidates to write a poem about their past work experience. This gives them an opportunity to show their creativity, as well as their attitude about their past and present work situations. And when our training candidates want to show us more of their creative side, they can submit a video, slideshow or short film to show us more of what truly motivates them.
We like to incorporate real-world scenarios into our interview processes. Whether it is a consultant or project manager candidate going through a mock business discovery meeting or a trainer candidate conducting a mock training session, we want to see our candidates in action. During these interviews, our interviewers and managers become customers and students, and the candidate is in control of the room. Remote candidates can make an impression with video or YouTube presentations.
Are there any positions or types of candidates you are particularly focused on hiring in this coming year?
As a company known for being “the best ECM solution provider with whom to partner,” we continue to look for candidates who will help us take our operations to the next level. Our customers’ success is our success, and we contribute to that success by providing best-in-class service and support through Hyland Global Services – in business analysis, solution deployment planning and implementation, operational support and customer mentorship programs. We are currently focused on hiring for Global Services, specifically for consulting customers on implementing business application solutions using OnBase; technical consulting to help OnBase technical and business users implement, administer and troubleshoot their software solutions; conversion analysis to lead business discoveries and design solutions for customers; and solution development to solve the business problems and integration needs of customers and partners by utilizing various platforms and providing incredible customer service.
What should interested candidates do to find out more and get started?
The best way to find out about our current openings is to check out www.onbase.com/careers, where candidates can see an up-to-date listing of all available opportunities and submit an online application. Social media is also a good way to get in touch with Hyland’s recruiting team. Connect with Hyland on LinkedIn, follow us on Twitter or Instagram, and “like” us on Facebook. It’s a great way to find out about opportunities and learn more about the company, our events and our culture. It’s also a good idea for candidates to reach out to their professional network. If they have connections to people who work at Hyland, they may be able to get a referral – information that they can then include in their online application.