At Hyland, 93 percent of employees say their workplace is great.



This review is based on 722 employee surveys, with a 90% confidence level and a margin of error of ± 2.40. It was published on Sep 16, 2016. 4678 Visitors

What Employees Say

I am able to take time off from work when I think it's necessary.
I feel good about the ways we contribute to the community.
People celebrate special events around here.
People care about each other here.
I'm proud to tell others I work here.

What They Do

We asked Hyland to explain what they do. Here is what they had to say.

Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For 25 years, Hyland has enabled more than 15,000 organizations to digitalize their workplaces and fundamentally transform their operations.

About this Company

Website: Industry: Information Technology
US Headquarters: Westlake, Ohio US Sites: 9
Major Locations: Westlake, Ohio; Andover, Massachusetts; Charlotte, North Carolina; Irvine, California; Lansing, Michigan; Lincoln, Nebraska; Phoenix, Arizona; Salt Lake City, Utah; Tampa, Florida US Employees: 2,075
Employees Worldwide: 2,213 Corporate Structure: Private
Founded: 1991


Perks and Programs

We asked Hyland to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Wellness Center: We currently partner with a local provider, Westshore Primary Care, to run the Hyland Wellness Center. We have an on-site nurse practitioner, chiropractor, physical therapist, dietitian and health coach. Our employees and their families may utilize this “minute-clinic” service five days a week for things like minor illness/injury, skin conditions, wellness and physical exams. They may also receive vaccinations, health condition monitoring and even certain lab tests. Same-day prescription pick-up is also available. This partnership, new this year, gives our employees access to a network of specialists, as well as coordination of care with the support of other medical providers.
  • Onsite Child Care: The Hyland Child Enrichment Center is a state-licensed on-site care and learning facility for the children of employees. The CEC offers care and education to children ages six weeks through pre-K, using a Montessori-style curriculum. Each classroom prepares age-appropriate lesson plans that include art, music, literacy and math activities. Parents and kids enjoy visitors, like musicians, animal experts and yoga instructors, at no additional charge.
  • Sabbatical Program: Hyland’s four-week, paid Sabbatical Program gives eligible, full-time, domestic employees the opportunity to spend a significant span of time away from work – in addition to paid time off. For this period, Hyland employees focus on connecting with family, friends, hobbies, travel, or whatever other interests they would like to pursue. The goal of the program is to give employees an opportunity to take a complete break from work so they can return recharged and reinvigorated.
  • Hylanders for Hylanders: Hyland has always been a place where employees have supported one another. Our core value of “employees are our family” is very evident. Hylanders for Hylanders is an employee relief fund to allow employees to make charitable donations to assist fellow employees in times of need. Established this year in response to employee feedback, the program is “by employees, for employees.” The mission of Hylanders for Hylanders is to provide assistance to eligible Hyland employees who are facing financial hardship immediately after a qualifying disaster or an unforeseen personal hardship beyond their control.
  • Summer of Service: We offer volunteerism with options! Hyland offers a number of different ways to for employees to give back to the community. The annual Summer of Service day engages 400 employees in a full-day of service. This year, we provided about $40,000 of improvements to a local special needs camp. In just a single day, we made a huge impact to this local nonprofit organization that has only one full-time maintenance person to care for their facilities. Additionally, throughout the year, departments and teams use volunteering as a team-building, morale-boosting activity, all while making a tremendous impact on a nonprofit. And, Hyland offers 12 hours of paid volunteer time off for employees to use at the nonprofit of their choice for personal volunteer efforts.
  • Hyland Houses: Based on employee tenure (seven-plus years with company), we offer employees a free week at a vacation home. Currently, about 300 of our employees receive this perk, choosing from one of Hyland’s six vacation properties. They are welcome to bring their family and friends along to enjoy. Locations range from Disney to Las Vegas and include local options as well. Just a little way of saying thank you for their loyalty to Hyland.
  • Flex Time: The Flex Day program recognizes that employees don't have a one-size-fits-all schedule. A flex day may be used as long as you complete a full 40 hours in the same work week you take the flex day. Employees may take up to 12 flex days per year to make their work schedule support their personal schedules.
  • Gimme 5: The Gimme 5! Challenge combines two very important parts of Hyland’s culture – wellness and community engagement. This program incentivizes employees to complete five physical events throughout the year in which the registration fees benefit the community. Examples include, but are not limited to, 5K runs, walks, marathons, or cycling events. Employees completing the challenge receive a commemorative gift.
  • Music Lessons: For a nontraditional way to relieve stress at work, we offer discounted music lessons for employees. An extremely versatile music instructor visits Hyland twice a week to provide lessons to employees on various instruments including guitar, piano, as well as others. He also offers music production lessons if employees would like to learn about recording. The popularity of this perk inspired “Tuesday Tunes,” a summer program serving as Hyland’s very own music series. Employees (whether seasoned musicians or beginners) sign up for to perform for an hour in front of the lunch crowd on our cafeteria’s patio. Hyland has a music studio on-site and we supply a piano and guitar. Employees are welcome to use the studio and instruments at their convenience.
  • Parent Peer Groups: Facilitated by a licensed family counselor, these bi-weekly peer group sessions provide parents at Hyland with knowledge, experience, emotional, social and practical support. Visiting experts speak on designated topics, an open discussion following the presentation allows employees access to experts on that particular topic. This group provides support specific to working parents in an environment where their peers experience similar struggles. Popular topics include internet safety, college funding options, how to understand and manage anxiety in children, safe driving for teens and communicating with your young adults.


50% 401(k) match of employee's contribution, up to 6% of an employee's salary80% Company-paid health coverage for employees
80% Company-paid health coverage for dependents 80% Company-paid health coverage for part-timers
30 hours Weekly hours required for part-timers to receive health insurance $10,000 College Tuition Reimbursement


  • 401(k)
  • Pre-tax savings account


  • Free snacks during the day
  • On-site package/mailing service
  • Discount ticket sales
  • Car wash
  • Dry cleaning
  • Personal travel service
  • Free beverages during the day
  • Massage therapy
  • Fitness classes
  • Hair salon
  • Banking
Food Truck Fun


24 days Paid time off after one year of full-time employment 24 days Paid time off after one year of part-time employment
4 weeks Paid sabbatical after 8 year(s)


  • Flexible schedule (75% use it)
  • Compressed work weeks (75% use it)
  • Telecommute option (45% use it)


60 days Job-protected maternity leave60 days Average length of maternity leave new mothers take
$5,000 Adoption benefit60 days Job-protected parental leave for adoptive parents


  • Onsite child care (only at headquarters)
  • Elder care resources
  • Lactation room(s)


  • Medical care
  • Vision care
  • Mental health care
  • Fertility treatments
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)


  • Cholesterol tests
  • Flu shots
  • Fitness center (only at headquarters)
  • Subsidized offsite gym memberships
  • Blood pressure screening
  • Complete biometric screening
  • Medical facilities (only at headquarters)

Community Involvement & Philanthropy

12 hours Paid time off to volunteer $428,430 Philanthropic donations in last year
$62,972 Total company-matched employee donations in last year


  • 'Recruiting Program Manager' is accountable to formal diversity goals for employee recruitment and retention
  • Married employees in same-sex or heterosexual relationships receive the same benefits

Executive Diversity

Runners take their marks at our annual Hy-5 5K race


Employees take to the stage at our annual Clam & Jam

How to Get Hired

We asked Hyland for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Hyland’s core competencies, displayed in a number of places throughout our campus, are: Ethics and Values, Customer Focus, Achieving Results, Analytical Problem Solving, and Flexible and Adaptive. “At Hyland, these values define our genetic makeup and guide how we operate each and every day,” said Gail Joyce, HR manager. They are so important that we’ve embedded them into our selection process through behavioral-based interview questions. “Our atmosphere is engaging and full of passionate people. We look for similar traits while interviewing candidates. By evaluating prospective employees against our competencies, we ensure we’re hiring candidates who will thrive in Hyland’s fast-paced, ever-evolving environment,” added Joyce. Potential employees must be interested in technology and understand the importance of being customer-focused. When we say in our Core Values that “employees are our family,” we want them to be excited about that idea and bring that mentality with them every day.

What can prospective employees do to get your attention?

Every candidate fills out an online application to tell us why they are a good fit for Hyland. We look for people who are creative, flexible and have a genuine interest in technology, as well as those with a strong focus on customer service. It’s clear when a prospective employee has done research on Hyland’s products and has taken the time to learn more about OnBase. It’s this kind of initiative that goes far in landing a position here, and in being a successful member of the Hyland team. Their response to our application’s final question, which asks them to write a poem, offers us insight into their personalities and willingness to go “outside their comfort zone.” Following Hyland on social media (Twitter, Instagram, Facebook) will give candidates a feel for both the product and culture sides of Hyland. We also welcome candidates to connect with our recruiters via LinkedIn.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We continue to focus on hiring for Global Services, a consulting division requiring a deep understanding of OnBase and customer service skills. By highlighting our Global Services openings to our current employee base, we’re finding great internal candidates. 

“The fact that we are encouraged to broaden our horizons in this company is huge,” said David Coxe, who, after serving in Tech Support for 11 years, recently transitioned to Global Services. “The timing of my new position was perfect. This is a prime opportunity to share my tech support knowledge with installations and, specifically, my product knowledge and customer service skills. I’m on a team with a wonderful dynamic.  We are all there to support each other and each brings a specialty to the projects. I’m currently assigned to two projects, both unique.  I enjoy coming in and seeing how my day will fill up. I. LOVE. THIS. JOB!”

What should interested candidates do to find out more and get started?

The best way to find out about our current openings is to check out, where candidates can see an up-to-date listing of available opportunities and submit an online application. Social media is also a good way to get in touch with Hyland’s recruiting team. Connect with Hyland by providing an email address to receive updates on new jobs and opportunities, find us on LinkedIn, follow us on Twitter or Instagram, and “like” us on Facebook. These are great ways to find out about opportunities and learn more about the company, our events and our culture. It’s also a good idea for candidates to reach out to their professional network. If they have connections to people who work at Hyland, they may be able to get a referral from a current Hylander to include in their online application.

hiring Outlook

250 Job openings forecast for coming year 15% Job Growth
34 Average applicants per opening 16,105 Applications received
371 Positions filled in past year 59% New hires by employee referrals
103 Jobs filled by current employees Yes Recruits on college campuses
57 New graduates hired 7% Voluntary turnover for full-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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