At Granada Corporation, 78 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 79 employee surveys, with a 90% confidence level and a margin of error of ± 6.34. It was published on Aug 12, 2016. 1328 Visitors

What Employees Say

I can be myself around here.
86%
 
People care about each other here.
85%
 
Management is approachable, easy to talk with.
83%
 
I believe management would lay people off only as a last resort.
83%
 
I'm proud to tell others I work here.
82%
 

What They Do

We asked Granada Corporation to explain what they do. Here is what they had to say.

Granada helps companies better communicate with their customers.  We offer boutique customer support services to clients that demand the highest institutional standards and need a delivery model that is built-to-suit to their needs. All of our solutions are co-designed with our clients based on their particular needs.    

About this Company

Website: www.granadacorp.com Industry: Professional Services
US Headquarters: Scottsdale, Arizona US Sites: 1
Major Locations: Scottsdale, Arizona US Employees: 200
Employees Worldwide: 200 Corporate Structure: Private
Founded: 2009

Perks and Programs

We asked Granada Corporation to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Spot Bonuses: CEO is focused on drviing the right behaviors, and in drivng this initative one method he uses is spot bonuses for jobs above and beyond.
  • Fantasy Football League: Company wide fantasy football league within the management team domestic and internationally.
  • Company Ownership (Stock Grants: For key roles within the company the CEO stays in tune with providing the opportunity for company ownership for those that are willing to roll up their sleeves and put in the time and effort to grow the company.
  • Employee Engagement Surveys: Granada Corp. conducts surveys with all of the employees twice a year to identify area of opportunity that the company can build action plans around to make it better for the employees.
  • Various Contests: Held contests to name new initiatives or programs with cash incentives. Held a family vacation contest for the employee who is a top performer.
  • Christmas Give Aways: Each Christmas, the corporate office gets together to identify a few employees within our company that have gone above and beyond the whole year and the company provides them with Christmas for the employee and their families with gifts and food.

COMPENSATION BY THE NUMBERS

$14 Average salary and additional cash compensation for Agents $17 Average salary and additional cash compensation for Supervisors
75% Company-paid health coverage for employees (Hourly- 50%, Salary- Granada pays 100%) 5% Company-paid health coverage for dependents (executives have dependent coverage paid by Granada)

COMPENSATION PROGRAMS

  • Pre-tax savings account
  • Employee stock ownership plan
  • Stock options to employees

PERKS TO MAKE LIFE EASIER

  • Free snacks during the day
  • Free lunch on a regular, daily basis
  • Free beverages during the day
  • Car wash
Awards and Recognition

WORK-LIFE BALANCE BY THE NUMBERS

21 days Paid time off after one year of full-time employment 5 days Paid sick days after one year of full-time employment
2 days Paid sick days after one year of part-time employment 4 weeks Unpaid sabbatical after 1 year(s)

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule (50% use it)
  • Compressed work weeks (10% use it)
  • Telecommute option (98% use it)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave5 days Job-protected paternity leave

HEALTH INSURANCE COVERS

  • Medical care
  • Vision care
  • Mental health care
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

ONSITE HEALTH BENEFITS

  • Flu shots

    Diversity

    • 'Hr Manager/Recruiter' is accountable to formal diversity goals for employee recruitment and retention
    • 1 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
    • Married employees in same-sex or heterosexual relationships receive the same benefits
    • Non-birth parents in same-sex relationships can take parental leave

    Executive Diversity

     
    Team Lunch

    Demographics

     

    How to Get Hired

    We asked Granada Corporation for some inside information on how to get hired at the organization. Here is what they had to say.

    What key characteristics tell you a prospective employee will be a great fit for your company?

    The key characteristics needed to be successful include: Be self-motivated. Develop excellent product knowledge. Maintain a positive attitude. Be able to develop an excellent rapport. Have exceptional listening skills. Have a strong desire to succeed.

    What can prospective employees do to get your attention?

    We are looking for talented call handling experts who have a positive outlook on life and a "can-do" attitude.  If you want to work for a company where you actually mean something- instead of "just another person in a seat", we invite you to submit your resume at https://granadacorp.applicantpro.com/jobs/. Our team will be happy to share more information about the position. Aside from being one of the most stellar companies to work for, Granada is also an equal opportunity employer!

    Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

    We offer both Hispanic specialized and English boutique contact center services. Acquisition Services: Inbound customer acquisition, outbound enrollment support and lead management, chat sales, up-selling, email marketing, and mobile lead generation. Support Services: Inbound customer service, inbound technical support, inbound billing service, inbound early stage collections, chat support, email support. Retention Services: Inbound and outbound retention, inbound and outbound win-back, net promoter score surveys, customer loyalty, outbound mystery shopper, customer satisfaction. 

    What should interested candidates do to find out more and get started?

    Interested candidates can find out more about us on our website at: www.GranadaCorp.com or apply for one of our open positions at: https://granadacorp.applicantpro.com/jobs/     

    hiring Outlook

    250 Job openings forecast for coming year 372% Job Growth
    20 Average applicants per opening 12,758 Applications received
    364 Positions filled in past year 2% New hires by employee referrals
    107 New positions created 5 Jobs filled by current employees
    4% Voluntary turnover for part-time employees
    * All figures refer to 12-month period prior to reporting, unless otherwise noted.

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