At Gainsight, 93 percent of employees say their workplace is great.



This review is based on 82 employee surveys, with a 95% confidence level and a margin of error of ± 5.17. It was published on Jul 6, 2015. 9789 Visitors

What Employees Say

Management is honest and ethical in its business practices.
People here are given a lot of responsibility.
I am able to take time off from work when I think it's necessary.
I'm proud to tell others I work here.
People care about each other here.

What They Do

We asked Gainsight to explain what they do. Here is what they had to say.

We provide the leading technology platform for Customer Success teams to grow revenue exponentially by touching customers effectively, tracking customer health consistently and transforming the way they orient around the customer. We are also focused on building the world’s largest Customer Success community.

About this Company

Website: US Headquarters: Redwood City, California
US Sites: 2 Major Locations: Redwood City; St. Louis, MO
US Employees: 106 Employees worldwide: 187
Founded: 2009 Industry: Information Technology

St. Patty's Day Celebration in St. Louis

Perks and Programs

We asked Gainsight to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Gainsight allows employees to work from anywhere: Gainsight believes the concept of a corporate "headquarters" is archaic in the digital age. All employees have the option to work from home, which gives the company a competitive edge in hiring the best talent regardless of location.
  • Gainsight caters lunch 3x a week: Gainsight will order lunch for all offices three days a week. The company also caters an "official" monthly happy hour for all employees.
  • Gainsight has unlimited PTO: Gainsight has built an environment of trust between employees and managers. Employees can take as many days of PTO as they would like, so long as they get their work done.


$138,000 Average salary and additional cash compensation for Sales 100% 401(k) match of employee's salary, up to 4% of an employee's contribution
50% Company-paid health coverage for employees 50% Company-paid health coverage for dependents


  • 401(k) or 403b plan


    • Free snacks during the day
    • Free lunch on a regular, daily basis
    • Subsidized public transportation
    • Free beverages during the day
    • Free breakfast foods on a regular, daily basis
    Ringing the Sales Gong


    • Flexible schedule (100% use it)
    • Telecommute option (80% use it)


    • Dental care
    • Prescription drug subsidy
    • Vision care
    • Mental health care


    • Fitness center
      Happy Hour in Redwood City, CA


      Accidental Balloon Pop Caught on Camera

      How to Get Hired

      We asked Gainsight for some inside information on how to get hired at the organization. Here is what they had to say.

      What key characteristics tell you a prospective employee will be a great fit for your company?

      1.  Ridiculous passion for customers.  You would be in the wrong place if you weren't.  We try to apply our value of the Golden Rule as much as possible in the way we work with our customers.  Our goal is nothing short of customer delight.  We also know we can always get better. 2.  Ability to have fun at work.  If you're a heads-down, stay-out-of-my-way type of worker, Gainsight may not be the best place for you.  Our office has a wide-open floor plan and we are constantly collaborating and trading ideas.  Also a giant pink elephant and a coloring station.  Yes, you read that right. 3.  Lives our core values.  Life is too short to hate your job and live the false choice of "work vs. life."  We believe in building a work environment that embodies our core values of Golden Rule, Success for All and Child-like Joy. 

      What can prospective employees do to get your attention?

      At Gainsight, we are changing the way businesses interact with their customers.  We are a team of SaaS veterans who are passionate about our customers’ success.  Just as importantly, we want to build an authentic, compassionate and quirky company culture that gives our teammates the chance to have the best job they’ve ever had. We are very early in our evolution and the book on us isn’t written yet.  We are looking for co-authors to help write it.  Before applying, we like all applicants to read more about our values to make sure that Gainsight is the place for them.  

      Are there any unusual or especially rigorous steps of your hiring process that candidates should be aware of?

      Nothing too rigorous!  We would love to get to know you!

      Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

      We're hiring in every department, but our big hiring push is to grow our team of Customer Success Managers to help support our ever-growing list of new customers. Sales is doing a great job selling the product, so that department continues to be a hiring focus for us as well.

      What should interested candidates do to find out more and get started?

      All current job postings are listed at You can also email us at 

      hiring Outlook

      8% Total voluntary turnover of full-time employees in the past year

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