At Four Seasons Hotels & Resorts, 87 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 895 employee surveys, with a 90% confidence level and a margin of error of ± 2.66. It was published on Sep 26, 2016. 4767 Visitors

What Employees Say

I'm proud to tell others I work here.
89%
 
When I look at what we accomplish, I feel a sense of pride.
87%
 
Our facilities contribute to a good working environment.
84%
 
I am treated as a full member here regardless of my position.
84%
 
I feel I make a difference here.
84%
 

What They Do

We asked Four Seasons Hotels & Resorts to explain what they do. Here is what they had to say.

Four Seasons is a hotel management company with 104 hotels, resorts, and residences in 43 countries with more than 50 projects under planning or in development.     

About this Company

Website: www.fourseasons.com Industry: Hospitality
US Headquarters: Toronto, Ontario US Sites: 32
Major Locations: Beverly Hills, California; Hualalai, Hawaii; Maui, Hawaii; Dallas, Texas; Orlando, Florida US Employees: 13,748
US Revenues: $4,398.5 million Worldwide Revenues: $4,398.5 million
Employees Worldwide: 42,962 Corporate Structure: Partnership; Private
Founded: 1960

Awarded to companies on the Fortune 100 Best Companies List every year for 20 years

Baltimore Doormen

Perks and Programs

We asked Four Seasons Hotels & Resorts to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Advancing Cancer Research: Four Seasons Of Progress: For more than 30 years, Four Seasons has been deeply committed to the cause of advancing cancer research. Initially a one-time event inspired by a local hero, fundraising activities have now spread to the company’s hotels and resorts around the world, raising millions of dollars annually to benefit dozens of local research and care facilities.
  • Supporting Sustainability: Four Seasons Of Preservation: Four Seasons involves employees and guests in the common goal of preserving and protecting the planet. Four Seasons engages in sustainable practices that conserve natural resources and reduce environmental impact. As importantly, sustainable tourism will enhance and protect the destinations where Four Seasons operates for generations to come.
  • Building Communities: Four Seasons Of Purpose: Four Seasons is committed to being a responsible and caring community partner by having a positive economic impact and supporting community goals, both within and outside the hotel. Four Seasons engages in innovative training and mentoring programs for young people, supporting those in need and celebrating the diverse cultures where Four Seasons operates.
  • Innovation: Four Seasons has always prided itself on providing a trusting atmosphere for their employees where they feel confident to meet the needs of every guest, no matter how challenging, in a way that is both meaningful and truly genuine. The aim is to empower them to think creatively in order to create lasting memories for their guests. And it’s from this spirit that countless innovations have been born. Their approach to innovation is a way to harness the power and passion of all of their employees in 104 hotels and resorts in 43 countries as they continue to grow. It's a journey that in their employees' hands will continue to forge a new path for Four Seasons – today, and in the future.
  • Complimentary Rooms: At Four Seasons, we believe all active employees should have the opportunity to experience Four Seasons service when traveling on vacation or personal business. Our complimentary room policy is unique in the industry and one of our most popular programs for employees. An extension of our Golden Rule philosophy, the policy lets our employees stay at our hotels like guests do – an opportunity they may not have otherwise.
  • EmPact: Since 1990, every US Four Seasons full and part-time employee who is not covered by a Collective Bargaining Agreement has had the option to be covered by our employment contract called EmPact. We are very proud of this employee agreement and consider it to be a distinctive and valuable benefit for all of our employees. In essence, as employers, we contractually bind ourselves to a set of behaviors and there are consequences if we do not live up to our commitments.

COMPENSATION BY THE NUMBERS

$35,785 Average salary and additional cash compensation for Guest Room Attendant $54,316 Average salary and additional cash compensation for Assistant Food and Beverage Outlet Manager
100% 401(k) match of employee's contribution, up to 4% of an employee's salary81% Company-paid health coverage for employees
76% Company-paid health coverage for dependents 81% Company-paid health coverage for part-timers
30 hours Weekly hours required for part-timers to receive health insurance

COMPENSATION PROGRAMS

  • 401(k)
  • Long-term care insurance to employees
  • Pre-tax savings account

PERKS TO MAKE LIFE EASIER

  • Free snacks during the day
  • Free lunch on a regular, daily basis
  • Discount ticket sales
  • Weight watchers meetings
  • Subsidized public transportation
  • Free beverages during the day
  • Free breakfast foods on a regular, daily basis
  • Fitness classes
  • Dry cleaning
Lanai Hula Lesson

WORK-LIFE BALANCE BY THE NUMBERS

19 days Paid time off after one year of full-time employment 6 days Paid sick days after one year of full-time employment
12 weeks Unpaid sabbatical after 1 year(s)

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option (2% use it)
  • Phased retirement planning (1% use it)
  • Compressed work weeks (1% use it)

FAMILY CARE BY THE NUMBERS

30 days Job-protected maternity leave30 days Average length of maternity leave new mothers take

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative
  • Elder care resources

HEALTH INSURANCE COVERS

  • Medical care
  • Vision care
  • Mental health care
  • Fertility treatments
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

ONSITE HEALTH BENEFITS

  • Cholesterol tests
  • Flu shots
  • Fitness center (at some locations)
  • Blood pressure screening
  • Complete biometric screening

Community Involvement & Philanthropy

$3,899,548 Philanthropic donations in last year

Diversity

  • Formal programs support professional development for: Speakers of English as a second language
  • Married employees in same-sex or heterosexual relationships receive the same benefits

Executive Diversity

 
Maui Sushi Chef

Demographics

 
Orlando Kids For All Seasons

How to Get Hired

We asked Four Seasons Hotels & Resorts for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We hire based on attitude and train for knowledge, skill and detail.  All applicants are evaluated against a set of core competencies known as ASPECT: Adaptability/Flexibility Service Passion Professionalism Ethic for Work/Integrity Communication Skills Team Player Technical/Functional Skills In addition, to ensure that we select qualified managerial candidates, the following qualities are also assessed: People Leadership Skills Operator/Business Acumen Problem Solver and Sound Analyzer Implementer/Action Taker

What can prospective employees do to get your attention?

We hire based on attitude and look for candidates who, throughout the application and interview process, genuinely impart the core competencies of ASPECT, as mentioned above.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Food and Beverage Station Cooks, Servers, Bus Persons, Guestroom Attendants, Front Office/ Guest Services, Spa Therapists, and Engineers.

What should interested candidates do to find out more and get started?

Candidates who are seeking an opportunity to work for Four Seasons Hotels and Resorts, and who are able to relocate, should visit the Four Seasons Careers website at:http://jobs.fourseasons.com/Pages/Home.aspx to determine what positions may be available worldwide and how to best contact each hotel.  While there is no guarantee of employment, this is the most efficient way to pursue global or corporate job openings with Four Seasons Hotels and Resorts.  

hiring Outlook

8,500 Job openings forecast for coming year 1% Job Growth
21 Average applicants per opening 191,620 Applications received
6,184 Positions filled in past year 2% New hires by employee referrals
6,147 Jobs filled by current employees Yes Recruits on college campuses
293 New graduates hired 15% Voluntary turnover for full-time employees
11% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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