At First American Financial Corporation, 89 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 3310 employee surveys, with a 90% confidence level and a margin of error of ± 1.23. It was published on Jun 21, 2018. 31363 Visitors

What Employees Say

I'm proud to tell others I work here.
91%
 
I am able to take time off from work when I think it's necessary.
90%
 
I am given the resources and equipment to do my job.
90%
 
Management is honest and ethical in its business practices.
90%
 
Our facilities contribute to a good working environment.
90%
 

What They Do

We asked First American Financial Corporation to explain what they do. Here is what they had to say.

We offer title insurance, settlement services, property data and analytics, title data and technology, property and casualty insurance products, home warranty services and other products and services to real estate professionals, title agents and attorneys, mortgage lenders, homebuilders and consumers.

About this Company

Website: www.firstam.com Industry: Financial Services & Insurance
US Headquarters: Santa Ana, California, 92707 US Sites: 773
Major Locations: Santa Ana, California; Phoenix, Arizona; Santa Rosa, California; New York, New York; Dallas, Texas US Employees: 12,353
US Revenues: $5,465.4 million Worldwide Revenues: $5,772.4 million
Employees Worldwide: 18,885 Corporate Structure: Public
Stock Symbol: FAF Founded: 1889

Employee Appreciation Week Mahalo Wall

Perks and Programs

We asked First American Financial Corporation to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • People First Awards: The People First Awards honor employees who personify First American’s values of integrity, commitment, service, leadership and teamwork. Managers submit hundreds of nominations and those nominations are reviewed by leadership. Ultimately, fifty outstanding nominees are selected for the award. We established the People First Awards to recognize how employees put each other, their customers and their communities first. It’s our way of capturing the many ways in which employees put our values into action every day.
  • FA Recognition: First American developed a robust recognition program based upon suggestions received through employee engagement surveys and focus groups. The FA Recognition program allows managers and peers to recognize an employee's hard work and dedication whenever the occasion presents itself. Managers electronically reward employees with recognition certificates and points that convert into redeemable rewards (1 point = $1). A gallery featuring thousands of merchandise items, music downloads, movie tickets and gift cards are available for redemption. Employees can also send coworkers recognition certificates for a job well done.
  • Settlement Services Reimbursement: First American reimburses employees for their title policy and escrow fees when buying, selling or refining their principal residence. This very popular benefit ranges from $200 to $7,000 depending on the value of the property, and there is no limit on how often it can be used.
  • Women in Leadership: Nearly 70% or First American employees are women, so First American structured a program to specifically support and advance the career path of women- Women In Leadership (WIL). This year-round immersive leadership learning experience fosters development of high-potential women across the organization by allowing participants to solve enterprise-wide challenges and to take advantage of opportunities across business units. In the first two years of the program, participants submitted business initiatives to the executive management team that moved the needle. 24% of the women were promoted. The results speak volumes.
  • FA Wellbeing: First American offers a comprehensive wellbeing program that offers a variety of services and support to help employees get and stay healthy physically, mentally, and financially.  FA Wellbeing helps employees improve in the areas they care about with interactive technology that’s fun and easy to use. Employees earn points for taking steps to improve their overall wellbeing, such as health coaching, biometric screenings, and more.  When employees participate, they can earn up to $450 in credits to be redeemed through FA Recognition.  How much employees earn depends on how many activities they complete in their quest for wellbeing.
  • Employee Appreciation Week: Our CEO established Employee Appreciation Week to demonstrate how much the company values its employees. Each employee receives a gift, and throughout the week, offices across the country celebrate in their own unique fashion, posting photos of fun festivities. As part of the celebration, following our theme of “mahalo” (the Hawaiian word used to express gratitude and admiration), all employees were encouraged to “pass the pineapple” by writing pineapple shaped thank-you notes to fellow employees. The thank-you notes were a phenomenal success with over 16,000 written and serve as another example of the fun and camaraderie employees enjoy at First American. Throughout the week, employees celebrated with food-centric festivities such as Donut Monday, Luau Luncheon, pizza day and ice cream socials.
  • Expert Medical Opinion: Receiving a serious medical diagnosis can be frightening and confusing. It's generally advised to get a second opinion, but that can be just as complicated. First American offers Expert Medical Opinion (EMO) to all employees and dependents enrolled in one of First American’s medical plans. This is a company-paid benefit so there are no additional costs to employees or their covered dependents. The program gives employees the ability to ask any medical question about any condition or treatment they may have recently received. EMO works with the employee to gather all their questions, concerns and medical records and refer the case out to a committee of licensed physicians for review. Once complete, the employee will receive a detailed report with answers to their questions and concerns, along with any applicable next steps - and hopefully, peace of mind.
  • Employee Stock Purchase Program: The Employee Stock Purchase Plan (ESPP) allows employees to purchase shares of First American stock at a minimum 15% discount.  The 15% discount is applied to the closing stock price at the beginning or end of the purchasing period, whichever price is lower. Employees benefit from both increases in the stock price and the substantial dividends the company provides.
  • FA Perks: Available through FA Benefits is a benefit called FA Perks, an employee discount portal offering cash back and purchasing options form local and national vendors. This benefit complements the Discownts program, and let's employees: -Shop thousands of vendors to get great deals from more than 200,000 local and national vendors including apparel, beauty, education, electronics, entertainment, food, sports, and more. -Get quotes and book services using fully integrated quoting and booking tools for things like travel, events, theme parks, movie tickets, and vehicle purchases. -Access First American special offers and discounts through First American Property & Casualty, Home Warranty discounts ($75 discount on home warranty contracts for employee-owned home), Knowledge Universe, GlobalFit, and Discownts.
  • Adoption Assistance: This benefit provides employees with financial reimbursement when adopting a child under the age of 18. Eligible adoption-related expenses are reimbursed up to a maximum of $6,000 per adopted child with a lifetime maximum of $10,000 per employee or family. First American reimburses application fees, agency and placement fees, legal fees and court costs, as well as transportation, meals and lodging.

COMPENSATION BY THE NUMBERS

$59,664 Average salary and additional cash compensation for Escrow Assistant $164,376 Average salary and additional cash compensation for Sales Representative
100% Match of employee’s 401(k)/403b contribution up to 6% of salary80% Company-paid health coverage for employees
80% Company-paid health coverage for dependents 80% Company-paid health coverage for part-timers
30 hours Weekly hours required for part-timers to receive health insurance

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Stock options
  • Employee stock purchase plan (ESPP)
  • Restricted stock units
Caring for Our Community, Habitat for Humanity Build

WORK-LIFE BALANCE BY THE NUMBERS

25 days Paid time off after one year of full-time employment 9 days Paid time off after one year of part-time employment
9 Days Paid time off as of first day of full-time employment 9 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option (11% use it)
  • Subsidized On- or Off-site Fitness (100% have access)
  • Onsite Amenities (We have an onsite farmer's market that comes a few times a month, bi-weekly on-site massage, on-site caf with healthy food options, a bike repair shop that comes a few times a month, local charities that come once a month, fitness classes (i.e. yoga) every week, a credit union that comes every payday, flu shots during flu season, biometrics clinics annually at larger locations, and shoe shine and repair.)

FAMILY CARE BY THE NUMBERS

49 days Average length of maternity leave new mothers take18 days Average length of paternity leave new fathers take
$10,000 Adoption benefit60 days Job-protected parental leave for adoptive parents (including FMLA)

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

$1,646,417 Philanthropic donations in last year VP, Director Corporate Real Estate Leads environmental impact team
Third-Party Conducted Environmental impact audit Yes Sustainable commuting program
Yes Renewable energy program Yes Recycling program
Yes Locally-sourced food program

Diversity

  • Mark Rutherford, SVP Head of Human Resources oversees diversity and inclusion practices
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Women
  • 1 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
Employee Appreciation Week Photo Booth

DEMOGRAPHICS

 
Employee Appreciation Week Cafe

How to Get Hired

We asked First American Financial Corporation for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We are drawn to qualified candidates who are professional and trustworthy, focused on delivering exceptional customer service and who exhibit leadership potential. We also look for candidates with a solid work history, have a genuine interest in the industry, and those who exhibit emotional intelligence. Chairman of the Board Parker Kennedy says, “First American has always been about people. My father Don Kennedy had a simple hiring philosophy during his time as CEO—if he liked someone enough to invite him or her home to dinner, that person was hired. His vision was instrumental in taking the company from a local to a national and, eventually, a global organization.”

What can prospective employees do to get your attention?

Prospective employees can differentiate themselves by displaying excellence in their areas of expertise as well as showing evidence of having utilized that all important customercentric approach in previous roles. Our business success is due to the relationships we have made with clients, so candidates must prove their interpersonal skills. It is also key for candidates to follow up when they say they will. We look for people who exhibit our values of integrity and service.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Title and Escrow professionals at all levels, candidates with IT expertise, Data and Analytics professionals, Sales professionals, and Underwriting professionals.

What should interested candidates do to find out more and get started?

Candidates can visit our website at www.firstam.com/careers to get started. They can also view our Great Place to Work review to get a better sense of our culture: http://reviews.greatplacetowork.com/firstamerican

hiring Outlook

3,000 Forecasted positions to fill in coming year -0% Job Growth
16 Average applicants per opening 54,399 Total job applicants
25% New hires by employee referrals 14% Openings filled by current employees
10% Voluntary turnover for full-time employees 18% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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