At ESL Federal Credit Union, 94 percent of employees say their workplace is great.



This review is based on 519 employee surveys, with a 90% confidence level and a margin of error of ± 1.97. It was published on May 22, 2017. 23144 Visitors

What Employees Say

People celebrate special events around here.
I feel good about the ways we contribute to the community.
I'm proud to tell others I work here.
Our facilities contribute to a good working environment.
I am given the resources and equipment to do my job.

What They Do

We asked ESL Federal Credit Union to explain what they do. Here is what they had to say.

ESL is the largest locally-owned, full-service financial institution in the Greater Rochester area and one of the largest credit unions in the country. We strive to deliver a superior banking experience to our customers, and create a superior experience for our employees.

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: Rochester, New York, 14604 US Sites: 20
Major Locations: Brockport, New York, 14420; Batavia, New York, 14020; Canandaigua, New York, 14424; Victor, New York, 14564; Geneseo, New York, 14454; Newark, New York, 14513 US Employees: 738
US Revenues: $202.4 million Worldwide Revenues: $202.4 million
Corporate Structure: Private; Non-Profit Founded: 1920

Members of ESL's Young Professionals Program Team supporting a fun fundraiser for the United Way

Perks and Programs

We asked ESL Federal Credit Union to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Terrific Values-Based Culture: At ESL, our five core values – integrity, initiative, accountability, teamwork, and caring about people – are the heart of everything we do. These values are the foundation of our unique culture (which employees often describe as “warm,” “welcoming,” “friendly,” and “fun”), along with our commitment to delivering a superior experience to all customers -- both internal and external.
  • Superior Employee Experience: How do we deliver a superior customer experience? It begins by first creating a superior employee experience! At ESL, we do that by hiring great people who align with our values and culture, providing them with competitive total rewards, equipping them with the necessary tools to succeed, recognizing them appropriately, and proactively keeping them informed and engaged. In doing so, we’ve created an incredible workplace that is uniquely ESL.
  • Exceptional Benefits: ESL works hard to proactively manage the ever-rising cost of employee health care – resulting in a 0% increase in employee medical premium increases in the past four years for employees choosing our High Deductible Health Plan (HDHP). In addition, our employees enjoy other terrific benefits/total rewards including dental and vision coverage, health savings account, flexible spending account, life insurance, 401(k) with company match, and a no-cost pension plan, among others.
  • Excellent Employee Incentive Plan: At ESL, all employees – regardless of position – are eligible to participate in the company’s Employee Incentive Plan (EIP), a robust performance-based incentive program. Annual awards are earned based on both company and individual performance.
  • Nationally Recognized Learning & Development: For 11 consecutive years now, ESL has been recognized nationally for our excellence and effectiveness in employee learning and development. Whether through in-depth classroom training, modern technology, or other innovative methods, we are committed to ensuring that our employees are always learning and growing.
  • Award-Winning Wellness Program: ESL’s Wellness Program, called “Be Well at ESL,” has been lauded both locally and nationally for its innovation and commitment to encouraging healthy behaviors in the workplace. Whether through numerous classes and activities, wellness discounts and events, annual biometric screenings, an onsite fitness center (free to all employees), and more, helping to keep employees healthy and well is an important part of the ESL experience.
  • Robust Recognition Program: Recognition is an important part of the ESL culture. Our robust recognition program offers several unique, ongoing, and fun ways for employees to be recognized at the corporate level, by managers, and by peers. That’s why nearly 90% of our employees feel recognized for the work they do.
  • Opportunities to Give Back: When it comes to giving back to the Rochester community, ESL employees often lead the way. Through our unique “VolunCare” program, employees have donated hundreds of hours of service to local organizations such as FoodLink, Ronald McDonald House, and the Salvation Army. Through our “Kindness Crew,” they’ve performed random acts of kindness at events in and around the Rochester area. And through our employee-run United Way campaign, they’ve raised thousands of dollars to help combat some of our region’s biggest challenges. These are just some of the many ways we show that we care about people and the community we serve.
  • Engaging Events & Activities: Year-round, ESL plans a wide variety of terrific events and special activities specifically designed for employees to keep them well informed and engaged. Some events are business-related; others are purely social (and open to family members). All are memorable and fun! And this year, our all-new Young Professionals Program Team is busy planning great events and activities designed to appeal specifically to this important and growing segment of employees.
  • Free Downtown Parking: When ESL built its new headquarters in Downtown Rochester in 2010, it also built its own parking garage to offer all employees free, secure, covered parking – available to all employees 24/7, 365 days a year. Even employees who work at one of its 20 branch locations (where they also have free parking) have access to the ESL Parking Garage, which they can use when attending concerts, plays, festivals, and other events in the City of Rochester during their off hours.


$39,863 Average salary and additional cash compensation for Member Service Representative $62,305 Average salary and additional cash compensation for Assistant Branch Manager
4% Match of employee’s 401(k)/403b contribution up to 6% of salary90% Company-paid health coverage for employees
87% Company-paid health coverage for dependents 65% Company-paid health coverage for part-timers
1 hours Weekly hours required for part-timers to receive health insurance $5,250 Average Tuition Reimbursement
$5,250 Maximum Tuition Reimbursement
Employees and guests enjoying the incredible Annual Celebration, the premier recognition event of the year


25 days Paid time off after one year of full-time employment 25 days Paid time off after one year of part-time employment
5 days Paid sick days after one year of part-time employment 15 Days Paid time off as of first day of full-time employment
15 days Paid time off as of first day of part-time employment


  • Flexible schedule
  • Telecommute option (5% use it)
  • Job sharing (0% use it)
  • Compressed work weeks (0% use it)
  • Onsite Amenities (We offer employees the following perks: - massage therapy - discounted ticket sales and area-wide discounts - free fitness center - fitness classes - dry cleaning service - onsite banking and ATMs - several free banking services - occasional free snacks and luncheons - onsite convenience store (corporate HQ) - discounts on healthy foods at convenience store - manicures and pedicures - free downtown parking (24/7/365) - electric car charging stations (2) - annual flu shot clinic - annual health fair - occasional free tickets to area attractions)


60 days Job-protected maternity leave (including FMLA/STD) 45 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
60 days Average length of maternity leave new mothers take3 days Average length of paternity leave new fathers take
$2,000 Adoption benefit
*Employees are not required to use all their personal paid time off before taking parental leave.


  • Lactation room(s)
  • Paid sick leave to care for a child or relative


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

8 hours Paid time off to volunteer $1,539,000 Philanthropic donations in last year
Yes Recycling program


  • SVP / Director, Human Resources and Community Relations is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Medical care covers gender confirmation surgery

Leadership Diversity


Workforce Diversity

The elegant Values in Practice (VIP) Breakfast is just one of the ways ESL recognizes its employees


ESL's house band rocks a recent Employee Forum

How to Get Hired

We asked ESL Federal Credit Union for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

First and foremost, ESL seeks employees who truly fit our unique culture. This is paramount to success in our organization, regardless of the position. Specifically, these are individuals who: live our five core values (integrity, initiative, accountability, teamwork, and caring about people) on a daily basis; are committed to our Common Purpose of delivering a superior experience to all customers (both internal and external) in addition to our service expectations; are personable, professional, and energetic; show initiative and accountability; have a positive attitude; and smile!  

What can prospective employees do to get your attention?

Beyond having a genuine passion for serving others incredibly well, do your homework! By this, we mean learn as much as possible about ESL, what we do, who we serve, and how you can make a difference. Then learn a bit about the position for which you are applying and be able to explain why you are the best candidate. (If you’re a current member, all the better!)

In addition, be sure to articulate your qualifications on your resume. And spend time answering our assessment questions.

Finally, be proactive and persistent. We’re looking for go-getters! Seek us out at a job fair or talk to current employees in our branches. If they have a positive impression of you, they may even refer you to ESL using our terrific Employee Referral Program.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

ESL is always looking for candidates who are customer-focused, positive, energetic, motivated, professional, friendly, and fun. The bulk of our hiring is typically for positions in our branches and Contact Center. But we also seek IT professionals, future leaders, and employees for our new lines of business. As these lines of business continue to grow, we’re often on the lookout for additional subject matter experts in business banking, credit analysis, investments, and other banking specialties.   We are committed to growing from within, so individuals who have proven to be successful at ESL often have opportunities for advancement.

What should interested candidates do to find out more and get started?

Talk to our employees! Visit a branch and ask our employees firsthand what it’s like to work at ESL. Or come to a job fair. We attend nearly 20 job fairs a year at Rochester-area colleges and community events. We also recruit in the community throughout the year in other ways as well. For example, this spring we held a Recruitment Open House at our corporate headquarters and invited interested candidates to network with current employees, attend informational sessions, and learn more about available positions.

And be sure to check out the Careers section on our terrific website, This site is loaded with great information and videos that show why ESL truly is a great place to work. From there, you can easily view our current job openings and apply online.

We look forward to hearing from you!


hiring Outlook

138 Forecasted positions to fill in coming year 3% Job Growth
11 Average applicants per opening 2,615 Total job applicants
48% New hires by employee referrals 67% Openings filled by current employees
17 Recent graduates hired 3% Voluntary turnover for full-time employees
15% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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