At Delta Air Lines, Inc., 90 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 1099 employee surveys, with a 90% confidence level and a margin of error of ± 2.46. It was published on Sep 13, 2017. 19657 Visitors

What Employees Say

I'm proud to tell others I work here.
95%
 
I feel good about the ways we contribute to the community.
93%
 
I want to work here for a long time.
93%
 
We have special and unique benefits here.
89%
 
People celebrate special events around here.
89%
 

What They Do

We asked Delta Air Lines, Inc. to explain what they do. Here is what they had to say.

Delta Air Lines, Inc. is a global airline serving more than 180 million customers each year on more than 5,000 flights a day to 334 destinations in 62 countries on six continents around the world. ​

About this Company

Website: www.delta.com Industry: Transportation
US Headquarters: Atlanta, Georgia, 30354 US Sites: 113
Major Locations: Boston, Massachusetts, 02128; Cincinnati, Ohio, 41048; Detroit, Michigan, 48242; Los Angeles, California, 90045; Minneapolis-St. Paul, Minnesota, 54450; New York, New York, 10120; Salt Lake City, Utah, 84116; Seattle, Washington, 98158 US Employees: 83,996
US Revenues: $23,604 million Worldwide Revenues: $39,639 million
Employees Worldwide: 86,979 Corporate Structure: Public
Stock Symbol: DAL Founded: 1928

Musician Kenny G makes a surprise appearance at Delta's

Perks and Programs

We asked Delta Air Lines, Inc. to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Generous Travel Privileges: Delta provides our employees, their families and designated travel guests unlimited free or reduced rate, standby travel privileges on Delta flights anywhere in the world as well as deep discounts on other airlines. These generous flight privileges allow Delta employees and their guests to fly more than four million standby travel segments on Delta last year alone. The privilege is often regarded as one of the most generous in the industry, allowing employees the benefit of traveling to friends and family as well as seeing places and cultures, helping them to learn more about the global communities and people we serve. Delta eliminated a $50 annual fee in 2017 among other enhancements to include payroll deduction for fees.
  • Honoring Fallen Soldiers: At airports across the U.S., the Delta Honor Guard, made up of a dedicated group of volunteer airport employees, represent the airline when it's charged with carrying home the remains of America's fallen service women and men as well as first responders, firefighters and law enforcement. The group, whose history dates back roughly 20 years and started in Atlanta, has grown to Delta's largest hubs and just in Atlanta has helped transport the remains of more than 3,000 fallen heroes. http://news.delta.com/delta-honor-guard-remembering-fallen-heroes-their-journey-home
  • Care and Scholarship Fund: Helping fellow employees or retirees when facing a sudden, unexpected personal crisis or providing scholarships to help another realize their dream of a college degree, are some of the ways Delta people reach out to make a difference. Since 2007, Delta and Delta people have been there for each other through illnesses, accidents, injuries, fires, floods, hurricanes, earthquakes, tornadoes and tsunamis through the Care Fund. Since it was launched in 2008, the Delta Scholarship Fund has provided more than $1 million in financial aid each year for Delta people seeking higher education and advanced degrees. http://news.delta.com/delta-honored-socially-responsible-employer
  • Leading Profit Sharing Program: At Delta, we firmly believe that when the company does well, Delta people should benefit. During the past five years, Delta has paid out more than $5 billion to employees in profit sharing and Shared Rewards. The profit sharing payout for the year-end 2016 equaled more than 10 percent of employee's eligible 2016 earnings at $1.1B — when key operational and customer-service metrics are met, eligible employees can earn up to $100 per month as part of Delta's Shared Rewards programs. The airline has paid out Shared Rewards 11 out of the last 12 months, with 10 of those months a full $100 payout for meeting three goals. http://news.delta.com/delta-pays-11-billion-profit-sharing-thanks-record-year
  • Funding the Cure: Delta, its customers and employees have since 2005 supported the Breast Cancer Research Foundation, raising more than $12.8 million during its annual month-long campaign in October. The initiative kicks off with the annual Employee Survivor Flight which carries Delta breast cancer survivors and those still battling the disease board Delta's Pink Plane. The group flies between two major Delta hubs where they're treated to a celebration and fun events on either end. Throughout the month of October, employees show their support by wearing pink apparel, selling MinuteMaid pink lemonade to customers on board and a host of other fundraising initiatives. In the past 12 years, Delta has directly sponsored 44 research projects. http://news.delta.com/delta-people-customers-raise-18-million-bcrf-128-million-total-2005
  • Velvet: Delta's Velvet program provides frontline employees from across the airline an opportunity to meet with and hear from Delta's top seven executives and other senior leaders about the state of the business, to ask questions and offer feedback. The high-energy events reach nearly 8,000 employees face-to-face each year. The program is one of many initiatives to engage employees and provide them unique access to big picture initiatives, the network, the airline's brand strategy and customer trends as well as provide employees with a clear sense of Delta's vision. http://deltapd.edgesuite.net/mm/flvmedia/717/d/a/2/da29ks5s_b5yh6dmw_h264_1628K.mp4
  • Employee Involvement Groups: As part of our commitment to embracing the diversity of those who we employ and serve, Delta has 11 employee-run Business Resource Groups and four Employee Involvement Groups. Working in partnership with Delta's leaders, the more than 8,000 employee members of these groups ensure a diverse voice remains an intrinsic component of the decision-making process at our company. These groups seek to support employees and bring forward issues and considerations to inform the way Delta does business.
  • Delta Perks: In addition to one of the industry's most generous flight-privilege benefits, Delta offers employees significant and unique discounts and savings programs. Discounts for employees are offered in everything from travel, cell phone packages, pet care and event tickets to health and wellness programs, electronics, education, insurance discounts, identity protection services, moving expenses, pet care, etc. Delta Perks is powered by YouDecide.
  • Employee Assistance Program: Delta's EAP program offers articles, resources and webinars to tackle conflicts in the workplace, like communicating effectively, workplace violence, sexual harassment and stress management. EAP offers quick and easy access 24/7 to provide confidential help with any of life's challenges. Additionally, employees and their entire household are offered three face-to-face counseling sessions per issue, per year, regardless of medical election. Other services through EAP include legal and financial assistance.
  • Wellness Program: Delta's Flight Plan (the document outlining our strategic direction) directs employees and leaders to "invest in a culture of wellness." The definition has expanded to cover emotional, financial and social wellness, as well as physical wellness, all with strong support from leadership. The Executive Wellness Council consists of vice presidents from all divisions and locations, meeting annually to discuss wellness initiatives and outcomes. Initiatives include walking challenges, financial education workshops (offered live and via webinar), community involvement and social engagement (through Delta's business resource groups, such as the ABLE network on disability and the Cancer Support Employee Network), and peer-to-peer support through more than 400 Global Wellness Champions.

COMPENSATION BY THE NUMBERS

$66,720 Average salary and additional cash compensation for Customer Service Agent $93,447 Average salary and additional cash compensation for Frontline leader
No requirement hours Weekly hours required for part-timers to receive health insurance

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Employee stock purchase plan (ESPP)
Gareth Joyce, senior vice president of Airport Customer Service and Cargo, talks with employees at a community event.

WORK-LIFE BALANCE BY THE NUMBERS

27 days Paid time off after one year of full-time employment 27 days Paid time off after one year of part-time employment
Set days Paid sick days after one year of full-time employment 17 Days Paid time off as of first day of full-time employment
17 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option (8% use it)
  • Compressed work weeks
  • Subsidized On- or Off-site Fitness (50% have access)
  • Medical facilities (at some locations)
  • Onsite Amenities (Free snacks during the day Free beverages during the day Onsite package/mailing service Massage therapy Discount ticket sales Fitness classes Car wash Weight Watchers meetings Convenience store Dry cleaning Banking/onsite ATM Subsidized public transportation)

FAMILY CARE BY THE NUMBERS

114 days Job-protected maternity leave (including FMLA/STD) 63 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
88 days Average length of maternity leave new mothers take114 days Job-protected paternity leave (including FMLA)
19 days Average length of paternity leave new fathers take$1,500 Adoption benefit
114 days Job-protected parental leave for adoptive parents (including FMLA)*
*Employees are not required to use all their personal paid time off before taking parental leave.

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

$37,000,000 Philanthropic donations in last year $1,730,000 Total company-matched employee donations in last year
Managing Director, Global Environment and Sustainability Leads environmental impact team Self-Conducted Environmental impact audit
Yes Sustainable commuting program Yes Renewable energy program
Yes Carbon offset program Yes Recycling program
Yes Locally-sourced food program

Diversity

  • Managing Director - Global Diversity and Inclusion is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 40 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
The Delta Honor Guard, a group of employee volunteers, pays tribute to a fallen Marine, being transported to his final resting place.

DEMOGRAPHICS

 
Delta volunteers travel to Mexico for the company's 13th global Habitat for Humanity build.

How to Get Hired

We asked Delta Air Lines, Inc. for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Our Rules of the Road document sums up our core values: honesty, integrity, respect, perseverance, and servant leadership/service.  While technical skills and experience are important for many of our roles, the core values are universal and a common denominator in our selection process.

What can prospective employees do to get your attention?

First, apply to positions you know you're qualified for. Perform research and understand our business, network, and corporate culture. Get to know any of our more than 80,000 worldwide employees and they can advocate for your consideration. We pay close attention to our employee referrals.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We hire for some operational roles every year. These jobs include pilots, flight attendants, customer service agents, customer experience specialists, aviation maintenance technicians, engineers, and accounting/finance specialists. We anticipate growth in our Information Technology group as we continue to modernize our company to support our customers and employees.

What should interested candidates do to find out more and get started?

We publish the vast majority of our positions on our career site, www.deltajobs.net, and it's the ideal place to get started.  We have some great videos that highlight many of our career opportunities along with insight shared from our employees. Candidates can also set up job alerts to be automatically notified when target opportunities are published. Lastly, just ask any of our employees, and they can share their enthusiasm for Delta and introduce you to our recruiting organization through referral.​ On that note, Glassdoor (where we are rated as a great place to work) is a wonderful resource for useful, first-hand details about what a job at Delta is truly like.

hiring Outlook

12,000 Forecasted positions to fill in coming year 3% Job Growth
83 Average applicants per opening 1,000,000 Total job applicants
7% New hires by employee referrals 38% Openings filled by current employees
1% Voluntary turnover for full-time employees 12% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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