At Delta Air Lines, Inc., 90 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 1443 employee surveys, with a 90% confidence level and a margin of error of ± 2.15. It was published on Sep 10, 2018. 45054 Visitors

What Employees Say

I'm proud to tell others I work here.
93%
 
I want to work here for a long time.
92%
 
I feel good about the ways we contribute to the community.
92%
 
When I look at what we accomplish, I feel a sense of pride.
91%
 
This is a physically safe place to work.
89%
 

What They Do

We asked Delta Air Lines, Inc. to explain what they do. Here is what they had to say.

Delta Air Lines, Inc. is a global airline serving more than 200 million customers each year on more than 5,000 flights a day to 324 destinations in 57 countries on six continents around the world.

About this Company

Website: www.delta.com Industry: Transportation
US Headquarters: Atlanta, Georgia, 30354 US Sites: 109
Major Locations: Boston, Massachusetts, 02128; Cincinnati, Ohio, 41048; Detroit, Michigan, 48242; Los Angeles, California, 90045; Minneapolis-St. Paul, Minnesota, 55450; New York, New York, 10120; Salt Lake City, Utah, 84116; Seattle, Washington, 98158 US Employees: 88,255
US Revenues: $24,592 million Worldwide Revenues: $41,200 million
Employees Worldwide: 88,255 Corporate Structure: Public
Stock Symbol: DAL Founded: 1928

Delta employees and leaders celebrate 2018 Profit Sharing Day, Feb. 2018.

Perks and Programs

We asked Delta Air Lines, Inc. to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Leading Profit Sharing Program: At Delta, we firmly believe that when the company does well, Delta people should benefit. During the past five years, Delta has paid out more than $5 billion to employees in profit sharing and Shared Rewards, with more than $1B annually in the past four years. This makes Delta’s profit-sharing program one of the richest not just in airline industry, but within all of corporate America. The profit sharing payout for the year-end 2017 equaled more than 10 percent of employee's eligible 2017 earnings at $1.1B. When key operational and customer-service metrics are met, eligible employees can earn up to $100 per month as part of Delta's Shared Rewards programs. The airline has paid out Shared Rewards 12 out of the last 12 months, with five of those months providing a full $100 payout for meeting three goals.
  • Employee Involvement Groups: Delta’s employee-led groups continue to contribute to a more inclusive and engaged climate across the organization’s global footprint. Our four Employee Involvement Groups and 10 Business Resource Groups provide professional development, drive employee and community engagement, and serve as a source for new and innovative business solutions. These groups ensure that a diverse and inclusive voice remains an intrinsic component of the decision-making process. They also demonstrate Delta’s shared values of treating each other with dignity and respect. Membership in BRGs and EIGs grew by 35% over the past year. Our two Peer Support Groups provide a support system for Delta employees affected by cancer or for parents who have lost children. Finally, Delta’s Cross-Divisional Uniform Committee consisted of representatives of every frontline employee group. The group was instrumental in the three-year process of research, design and buy-in for the company’s new uniforms, which rolled out this year.
  • Care & Scholarship Funds: Helping fellow employees or retirees when facing a sudden, unexpected personal crisis – or providing scholarships to help another realize their dream of a college degree – are some of the ways Delta people reach out to make a difference through the Delta Care and Scholarship Funds, a 501(c)3 nonprofit funded entirely by donations from employees and retirees. The Funds are managed by one Board of Directors but operate and accept donations separately based on category of need. Since 2007, Delta people have been there for each other through illnesses, accidents, injuries, fires, floods, hurricanes, earthquakes, tornadoes and tsunamis through the Care Fund, which has awarded over $1 million in grants each year since 2011 and over $3.7 million in 2017 alone. Since its launch in 2008, the Scholarship Fund has provided more than $1 million annually in financial aid for over 4,000 Delta people seeking higher education and advanced degrees.
  • Giving Back: Giving back is core to the Delta culture, and we contribute 1 percent of net income to the communities we serve. As part of that, Delta employees have many opportunities to volunteer. Delta has partnered with Habitat for Humanity since 1995, with employees helping build more than 250 homes in 12 countries. In July 2017, Delta launched its partnership with Atlanta Public Schools, and today more than 200 employees volunteer as monthly Reading Buddies, while nearly 70 serve as weekly virtual tutors. Delta is also now the American Red Cross' top corporate blood donor in the U.S., donating 11,085 pints of blood in the year ending June 2018, from employees and retirees across 214 drives at 36 locations. Employees also regularly volunteer for KaBOOM! playground builds, and by the end of 2018 will complete 26 such projects since the partnership began in 2013.
  • Honoring Military Members: Delta has long been committed to hiring veterans and reservists. Our recruiters seek out the skills and qualifications veterans bring. Delta was an early adopter of the Veterans Job Mission and has been heavily involved in the coalition’s goal to hire 1,000,000 veterans. Our commitment extends beyond hiring, with more than 10,000 veterans currently employed at Delta. We support them with Military Leave of Absence policies and the Veteran’s Employee Network. We partner with groups such as the Fisher House Foundation, Congressional Medal of Honor Society, Luke's Wings, Marine Toys for Tots, the USO and more. In addition, Delta employees in the Honor Guard perform formal ceremonies and present colors when charged with carrying home the remains of America's fallen service people as well as first responders, firefighters and law enforcement. This creates a reverent display of patriotism for their families and onlookers.
  • Chairman’s Club: The Chairman's Club – now in its 22nd year – is the most prestigious honor a Delta employee can receive. One hundred honorees each year are nominated by their colleagues and represent every part of Delta's worldwide operation. 2017 nominees averaged 20.7 years of service with the company. Each of them exemplify the "Delta Difference," embodying thoughtful, innovative and reliable work ethics and a commitment to servant leadership. Each Chairman's Club honoree experiences the red-carpet treatment at a gala event that is live-streamed to all Delta work areas while spectators gather to cheer them on. They receive a gift package, their name on an aircraft, and 2 round-trip first class tickets to anywhere we fly. In recent years honorees have also been given the opportunity to fly home on the newest additions to Delta's fleet, brand new aircraft from Washington state and Toulouse, France.
  • Generous 401(k) Match: Delta elects to provide employees a 401(k) plan that gives them control over how their money grows. Delta offers all employees a generous 401(k) match, consisting of a non-discretionary 3 percent contribution plus up to a 6 percent match to the 401(k) plan for all full-time employees except pilots, totaling 9 percent. The company provides a non-discretionary 16 percent contribution to the 401(k) plan for pilots. Delta’s 401(k) rewards seniority. As an employee’s pay increases over time, so does the company’s contribution. The company’s 401(k) plan is portable, and employees who chose to leave Delta can take it with them.
  • Velvet: Delta's Velvet 360 Program provides all employees across the airline an opportunity to ask questions, offer feedback and meet with and hear from Delta's top eight executives and other senior leaders about the state of the business. The high-energy events reach nearly 8,000 employees face-to-face each year. The program is one of many initiatives to engage employees and provide them unique access to the direction for the company, the network and the airline's brand strategy and as well as customer trends. Employees walk away re-energized and with a clear sense of Delta's vision.
  • Generous Travel Privileges: Delta provides our employees, their families and designated travel guests unlimited free or reduced rate, standby travel privileges on Delta flights anywhere in the world as well as deep discounts on other airlines. These generous flight privileges allow Delta employees and their guests to fly more than four million standby travel segments on Delta last year alone. The privilege is regarded as one of the most generous in the industry, allowing employees the benefit of traveling to friends and family as well as seeing places and cultures, helping them to learn more about the global communities and people we serve. Delta eliminated a $50 annual fee in 2017 among other enhancements.
  • Funding The Cure: Delta has long supported two organizations fighting cancer: American Cancer Society, and the Breast Cancer Research Foundation. Since 2005, Delta customers and employees have supported BCRF, raising a total of more than $14.6 million during annual month-long campaigns in October, with last year’s effort raising $2 million. The initiative kicks off with the annual Employee Survivor Flight which carries Delta breast cancer survivors and those still battling the disease aboard Delta's Pink Plane. In the past 13 years, Delta has directly sponsored 51 research projects. Similarly, Delta has supported the American Cancer Society since 2002. Grassroots fundraising events include: Delta Day of Hope (Relay for Life events in hundreds of airports) and the Jet Drag (teams of 20 pull an aircraft in the ultimate tug-of-war). In 2017, Delta contributed $2.62 million to the American Cancer Society.

COMPENSATION BY THE NUMBERS

$69,358 Average salary and additional cash compensation for Customer Service Agent $95,907 Average salary and additional cash compensation for Frontline leader
No requirement hours Weekly hours required for part-timers to receive health insurance

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Employee stock purchase plan (ESPP)
Delta employees celebrate at the Atlanta fashion show, previewing the company's new uniforms designed by Zac Posen.

WORK-LIFE BALANCE BY THE NUMBERS

27 days Paid time off after one year of full-time employment 27 days Paid time off after one year of part-time employment
7 days Paid sick days after one year of full-time employment 7 days Paid sick days after one year of part-time employment
17 Days Paid time off as of first day of full-time employment 15 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option (8% use it)
  • Compressed work weeks
  • Subsidized On- or Off-site Fitness (50% have access)
  • Medical facilities (at some locations)
  • Onsite Amenities (Free snacks during the day Free beverages during the day Onsite package/mailing service Massage therapy Discount ticket sales Fitness classes Car wash Weight Watchers meetings Diabetes Support Group Health Coaching Fresh Harvest Community Support Agriculture (CSA) program Convenience store Dry cleaning Banking/onsite ATM Subsidized public transportation Healthy meal delivery (Good Measure Meals) Locally grown produce delivery (Fresh Harvest) Registered dietitian- meal planning/ nutrition consult Personal training Diabetes support group Annual fitness events (Scholarship run, Rugged Maniac) Available ergonomics assistance American Heart Association Walking Paths)

FAMILY CARE BY THE NUMBERS

114 days Job-protected maternity leave (including FMLA/STD) 63 days Fully-paid maternity leave (does not include personal vacation or paid time off)*
88 days Average length of maternity leave new mothers take114 days Job-protected paternity leave (including FMLA)
19 days Average length of paternity leave new fathers take$1,500 Adoption benefit
114 days Job-protected parental leave for adoptive parents (including FMLA)*
*Employees are not required to use all their personal paid time off before taking parental leave.

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

$44,000,000 Philanthropic donations in last year $2,270,000 Total company-matched employee donations in last year
Managing Director, Global Environment and Sustainability Leads environmental impact team Self-Conducted Environmental impact audit
6 LEED certified building(s) Yes Sustainable commuting program
Yes Renewable energy program Yes Carbon offset program
Yes Recycling program Yes Locally-sourced food program

Diversity

  • Managing Director - Global Diversity and Inclusion oversees diversity and inclusion practices
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 50 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
Delta employees at Motor City Pride in Detroit.

DEMOGRAPHICS

 
Delta people work on their seventh Los Angeles build for Habitat for Humanity.

How to Get Hired

We asked Delta Air Lines, Inc. for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

At Delta, we have a set of core values called our Rules of the Road, which include honesty, integrity, respect, perseverance, and servant leadership/service. While technical skills and experience are important for many of our roles, our core values are universal and a common denominator in determining fit.

What can prospective employees do to get your attention?

Start by applying to positions you know you're qualified for. Perform research and understand our business, network, and corporate culture. Frame your resume to showcase your background in alignment with what you can bring to the role you are applying to. Second, get to know any of our 80,000 worldwide employees through LinkedIn or community events so they can advocate for your consideration. We pay close attention to our employee referrals and look to Delta people to recommend talent to the organization.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We hire across our operational base every year. These jobs include pilots, flight attendants, customer service agents, customer experience specialists, aviation maintenance technicians, engineers, and accounting/finance specialists. We are experiencing continued growth in our Information Technology group as part of our technology transformation, and are looking for skillsets across Java, mobile development, and analytics to continue to drive innovative solutions for our customers and employees.

What should interested candidates do to find out more and get started?

All of our positions are published on our career site, www.deltajobs.net, and LinkedIn. More information for pilot candidates and those interested in pilot careers can be found at propel.delta.com. We have some great videos that highlight many of our career opportunities along with insight shared from our employees. Candidates can also set up job alerts to be automatically notified when target opportunities are published. Lastly, just ask any of our employees, and they can share their enthusiasm for Delta and introduce you to our recruiting organization through referral. On that note, Glassdoor (where we are rated as a great place to work) is a wonderful resource for useful, first-hand details about what a job at Delta is truly like.

hiring Outlook

5,000 Forecasted positions to fill in coming year 1% Job Growth
95 Average applicants per opening 1,000,000 Total job applicants
8% New hires by employee referrals 43% Openings filled by current employees
2% Voluntary turnover for full-time employees 11% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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