At Custom Ink, 88 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 613 employee surveys, with a 90% confidence level and a margin of error of ± 2.59. It was published on Sep 11, 2017. 36200 Visitors

What Employees Say

We have special and unique benefits here.
94%
 
People care about each other here.
93%
 
I feel good about the ways we contribute to the community.
93%
 
People celebrate special events around here.
92%
 
I am given the resources and equipment to do my job.
90%
 

What They Do

We asked Custom Ink to explain what they do. Here is what they had to say.

Custom Ink is the leading online provider of custom apparel and accessories. We believe that t-shirts and other custom products have the power to bring people together and strengthen their sense of community.  

About this Company

Website: www.customink.com Industry: Retail
US Headquarters: Fairfax, Virginia, 22031 US Sites: 7
Major Locations: Fairfax, Virginia; Reno, Nevada; Charlottesville, Virginia; Dallas, Texas US Employees: 1,575
US Revenues: $300 million Worldwide Revenues: $300 million
Employees Worldwide: 1,730 Corporate Structure: Private
Founded: 2000

Custom Ink Photographer Sam Worthington takes a selfie with the entire Fairfax team at our annual meeting.

Perks and Programs

We asked Custom Ink to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Live Well - Wellness Program: Custom Ink's Live Well program helps team members be well physically, socially, and financially and provides simple, affordable, and accessible tools to do just that.
  • Exceptional Health Coverage: Custom Ink picks up 99% of team member premiums, ensuring that Inkers not only feel taken care of, but that they get the care and coverage they need at an affordable price.
  • Lead Well: Custom Ink's leadership development program was designed to build bench strength at all levels. It links with Leadership Principles, integrates with Core Values, and supports building character.
  • Inkademy Awards: Custom Ink's formal annual recognition program encourages team members to recognize each other for their exemplary demonstration of the three Core Values: Golden Rule, Ownership, and Innovation, as well as acknowledging a team of Inkers who went above and beyond.
  • Three Hearts: Custom Ink cares about its co-workers, customers, and communities. The Three Hearts Initiative was created to answer the call of Inkers -- to do more, to do the right thing, and to make a difference.
  • Inkternships: Similar to “internship” programs, the goal is to provide Inkers with exposure to other areas of the business, real hands-on experience, and the opportunity to build new relationships. Inkternships allow participants to explore interests, expand horizons, gain new perspectives, and skill-build. Inkterns work closely with their “host team" to contribute to high-impact work, and are also paired-up with a sponsor who provides guidance and feedback. At the end of the Inkternship, Inkterns return back to their "home team" with a completely new perspective, and are able share their experiences and learnings to further build collective business knowledge and increase cross-functional collaboration.
  • InkyU: Custom Ink's learning and development programs, including InkyU (Custom Ink's learning university), are designed to empower leaders, team members, and the entire organization to discover passions, develop skills and explore new paths.

COMPENSATION BY THE NUMBERS

25% Match of employee’s 401(k)/403b contribution up to 6% of salary99% Company-paid health coverage for employees
89% Company-paid health coverage for dependents 30 hours Weekly hours required for part-timers to receive health insurance
$1,000 Maximum Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Employee stock ownership plan (ESOP)
Inkers plant flowers.

WORK-LIFE BALANCE BY THE NUMBERS

25 days Paid time off after one year of full-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule
  • Telecommute option
  • Compressed work weeks
  • Subsidized On- or Off-site Fitness (70% have access)
  • Medical facilities (at all locations)
  • Onsite Amenities (Onsite gym, 401(k) education/seminars, financial education classes, flu shots, reserved conference room for telemedicine, catered lunches on Thursdays, healthy snacks and fruit available 24/7, massage day, special catering events i.e. smoothies, omelet bars, pancake breakfasts, baristas, etc, puppy day (puppies on site for adoption & snuggles), fun onsite activities i.e. pirate day, halloween costume contest, raffles, surprise snack carts, and more!)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 15 days Fully-paid maternity leave (does not include personal vacation or paid time off)
60 days Average length of maternity leave new mothers take15 days Job-protected paternity leave (including FMLA)
40 days Fully-paid paternity leave (does not include personal vacation or paid time off)15 days Average length of paternity leave new fathers take
$10,000 Adoption benefit15 days Job-protected parental leave for adoptive parents (including FMLA)
15 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. Not all employees are eligible for parental leave benefits.

FAMILY CARE PROGRAMS

  • Childcare reimbursement during business travel
  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

1 LEED certified building(s) Yes Sustainable commuting program
Yes Renewable energy program Yes Recycling program
Yes Locally-sourced food program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
Inker at work!

DEMOGRAPHICS

 
Charlottesville Inker printing an order.

How to Get Hired

We asked Custom Ink for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

We look for candidates whose personal values align with our Core Values focused culture. People who have demonstrated treating others well, working hard and taking pride in their work, and seeking out feedback to continuously improve stand out during our search for new Inkers.

What can prospective employees do to get your attention?

Presenting a polished first impression that is genuine and professional goes a long way. It is important for candidates to take the time to understand what CustomInk is all about. Candidates who have done their homework allow us to get off to a great start in our very in-depth interview process; this homework can be demonstrated as early as our online application which can include a cover letter, resume, and even a questionnaire.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Our In-House Production and Stores team are likely to see a lot of growth and change this coming year. Our production roles demand Inkers who are detail-oriented, efficient, and know how to work as part of a team - required ingredients to ensure we craft the high-quality products we’ve promised our customers. In stores, we have found an incredible opportunity to deliver the level of service we’re known for online -  in person and one-on-one, which allows us to build even stronger relationships with our customers. It goes without saying that these roles are matches for outgoing, solution-oriented, and driven salespeople that love to come through for others.

What should interested candidates do to find out more and get started?

All of our application processes happen online! Our jobs page (http://www.customink.com/about/jobs/openings) is always up to date with our latest roles. You can also explore our online career resource with our partner, The Muse, that offers a behind-the-scenes look at job opportunities with companies. (themuse.com/profiles/customink).

hiring Outlook

350 Forecasted positions to fill in coming year -7% Job Growth
24 Average applicants per opening 10,350 Total job applicants
46% New hires by employee referrals 27% Openings filled by current employees
18% Voluntary turnover for full-time employees 20% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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