At Cumberland Farms, Inc., 87 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 5309 employee surveys, with a 90% confidence level and a margin of error of ± 0.71. It was published on Oct 11, 2018. 6082 Visitors

What Employees Say

I am treated as a full member here regardless of my position.
90%
 
Management is honest and ethical in its business practices.
89%
 
When I look at what we accomplish, I feel a sense of pride.
89%
 
Management is competent at running the business.
89%
 
I can be myself around here.
88%
 

What They Do

We asked Cumberland Farms, Inc. to explain what they do. Here is what they had to say.

For 75 years, family-owned Cumberland Farms operates over 560 convenience stores in eight states with the mission to deliver the friendliest, cleanest and most convenient customer experience by first being the best place to work.

About this Company

Website: www.cumberlandfarms.com Industry: Retail
US Headquarters: Westborough, Massachusetts, 01581 US Sites: 575
Major Locations: Westborough, Massachusetts, 01581 US Employees: 8,718
Corporate Structure: Private Founded: 1939

Cumberland Farms, Inc. has been awarded:

Best Workplaces in Retail 2018 (ranked 6)


Our Team Members Rock!

Perks and Programs

We asked Cumberland Farms, Inc. to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Incentive Pay to Hourly Team Members and Store Managers: $13,500,000 paid to hourly Team Members and Store Managers in Fiscal Year 2017 for providing customers with exceptional service.
  • Exceptional Performance Pay: $540,000 shared with non-retail team members in 2018 (who didn't take part in our formal bonus program) for exceptional company performance.
  • Internal Promotions: 100% of Store Managers promoted internally. 95% of all leadership positions in our stores are filled by promoting existing Team Members.
  • Employee Referral Program: 15% of new hires are referred by current Team Members who can earn up to $500 per qualified referral.
  • Free Coffee, Fountain and Frozen Beverages: All Team Members receives free coffee, fountain and frozen beverage while on duty. Free In-Store Lunch and Snack Coupon for Team Members upon hire and on every anniversary date.
  • Farm Feed Team Member App: Over 2300 Team Members Registered in new Farm Feed phone app which is a Team Member communication tool. Recognized by the President of the United States for use of technology in engaging and connecting team members to leadership.
  • Money invested in Training and Development: Significant dollars invested in training Retail Team Members annually.
  • Money Invested in New Stores: Significant money invested in location upgrades and new stores offering Team Members additional career opportunities.
  • Team Member Value Card: Team Members have saved over $3,000,000 million dollars with employee discount card since being introduced in September 2014.
  • Length of Service Recognition: Years of Service Bonus Days - Team Members who reach the defined length of service milestones are awarded up to 5 Bonus Days to promote work / life balance and to celebrate Service Anniversaries. Commemorative Gifts - Beginning in the tenth year of service and every 5 years thereafter, Team Members have the opportunity to choose a commemorative gift especially selected for each milestone from Cumberland Farms and Tiffany & Company’s Service Recognition website.

COMPENSATION BY THE NUMBERS

50% Match of employee’s 401(k)/403b contribution up to 6% of salary75% Company-paid health coverage for employees
71% Company-paid health coverage for dependents $2,368 Average Tuition Reimbursement
Loving our Chillzone!

WORK-LIFE BALANCE BY THE NUMBERS

23 days Paid time off after one year of full-time employment 6 days Paid sick days after one year of part-time employment
6 days Paid time off as of first day of part-time employment

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 60 days Average length of maternity leave new mothers take
30 days Average length of paternity leave new fathers take60 days Job-protected parental leave for adoptive parents (including FMLA)

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation

Leadership Diversity

 

Workforce Diversity

 
Our Customers love our SmartPay App!

DEMOGRAPHICS

 
Grand Opening Excitement!

How to Get Hired

We asked Cumberland Farms, Inc. for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Here at Cumberland Farms we’re a Family. We have nearly 8000 employees and over 600 locations in 8 states along the east coast. We hire individual’s that-match our company values to grow in our culture, Succeed Together, Never Settle, Tell It Like It Is and Own It. These are people who are passionate about working in a customer service environment. Candidates choose Cumberland Farms because they can see our values in our stores: Succeeding together – Respecting, Valuing and supporting each other. Never settling and having that passion to be the best, Telling It Like It Is and communicating the good and the bad, Lastly Owning it – by being accountable and delivering on their commitments! Our People and Our Values are what sets our business above the competition.

What can prospective employees do to get your attention?

Candidates must show a high degree of commitment to providing exceptional Customer Service both internally and to our guests.  During the interview process we look for people who can multi-task and enjoy working in a fast-paced environment. Our mission is to be the best place to shop by first being the best place to work.  All-star candidates see the value Cumberland Farms empowers in our people, they become part of a family working together to help others learn and grow. 

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are on a growth trajectory that has us opening many new stores each year.  Every new location will create new job opportunities and growth in the communities we love and serve. We are looking for Retail Sales Associates in college or military who are looking to grow with us throughout all of our stores. Our people should be passionate about customer service and working in a fun, fast-paced store. As our company grows, we focus on promotions from within to support new roles and grow our stores.  

What should interested candidates do to find out more and get started?

Apply today online at Cumberlandfarms.com/Working-here and find out more information about our company, our benefits, value and growth or a day-in the life of a Cumberland Farms Employee.  Visit our location and come be valued today! If you are inspired to become a part our family, Cumberland Farms is a privately-owned, to better support our people, our values and our mission-to be the best place to shop by first being the best place to work! #CumbyValued

hiring Outlook

5,000 Forecasted positions to fill in coming year 14% Job Growth
143 Average applicants per opening 100,000 Total job applicants
15% New hires by employee referrals 20% Openings filled by current employees
20 Recent graduates hired 11% Voluntary turnover for full-time employees
47% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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