At Cumberland Farms, Inc., 84 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 5292 employee surveys, with a 90% confidence level and a margin of error of ± 0.63. It was published on Nov 4, 2016. 1709 Visitors

What Employees Say

Management is competent at running the business.
86%
 
Management is honest and ethical in its business practices.
86%
 
When I look at what we accomplish, I feel a sense of pride.
86%
 
I am treated as a full member here regardless of my position.
85%
 
Management makes its expectations clear.
84%
 

What They Do

We asked Cumberland Farms, Inc. to explain what they do. Here is what they had to say.

For 75 years, family-owned Cumberland Farms operates over 560 convenience stores in eight states with the mission to deliver the friendliest, cleanest and most convenient customer experience by first being the best place to work.

About this Company

Website: www.cumberlandfarms.com Industry: Retail
US Headquarters: Westborough, Massachusetts US Sites: 562
Major Locations: Westborough, Massachusetts US Employees: 7,639
Corporate Structure: Private Founded: 1939

Our Team Members Rock!

Perks and Programs

We asked Cumberland Farms, Inc. to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Incentive Pay to Hourly Team Members and Store Managers: $11,700,000 paid to hourly Team Members and Store Managers in Fiscal Year 2016 for providing customers with exceptional service.
  • Exceptional Performance Pay: $540,000 shared with non-retail team members in 2016 (who didn't take part in our formal bonus program) for exceptional company performance.
  • Internal Promotions: 100% of Store Managers promoted internally. 95% of all leadership positions in our stores are filled by promoting existing Team Members.
  • Employee Referral Program: 38% of new hires are referred by current Team Members who can earn up to $500 per qualified referral.
  • Free Coffee, Fountain and Frozen Beverages: All Team Members receives free coffee, fountain and frozen beverage while on duty. Free In-Store Lunch and Snack Coupon for Team Members upon hire and on every anniversary date.
  • Farm Feed Team Member App: Over 2300 Team Members Registered in new Farm Feed phone app which is a Team Member communication tool. Recognized by the President of the United States for use of technology in engaging and connecting team members to leadership.
  • Money invested in Training and Development: Over $2,500,000 dollars invested in training Retail Team Members annually.
  • Money Invested in New Stores: Significant money invested in location upgrades and new stores offering Team Members additional career opportunities.
  • Team Member Value Card: Team Members have saved over $1,200,000 million dollars with employee discount card since being introduced in September 2014.
  • Employee Tuition Reimbursement: Full Time Team Members eligible for $5,250 annually and Part Time Team Members have a $2,625 annual eligibility.

COMPENSATION BY THE NUMBERS

$70,000 Average salary and additional cash compensation for Store Manager 50% 401(k) match of employee's contribution, up to 6% of an employee's salary
75% Company-paid health coverage for employees (The employees participating in individual coverage for the most common plan chosen. The percentage paid by the company ranges from 71% - 80% depending on the plan/tier of coverage chosen.) 75% Company-paid health coverage for dependents
75% Company-paid health coverage for part-timers 30 hours Weekly hours required for part-timers to receive health insurance
$1,673 College Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k)
  • Pre-tax savings account

PERKS TO MAKE LIFE EASIER

  • Free beverages during the day
  • Convenience store
  • Discount ticket sales
  • Banking
New Store in Lewiston, ME

WORK-LIFE BALANCE BY THE NUMBERS

23 days Paid time off after one year of full-time employment 16 days Paid time off after one year of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option (10% use it)
  • Compressed work weeks (1% use it)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave60 days Job-protected parental leave for adoptive parents

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative
  • Elder care resources

HEALTH INSURANCE COVERS

  • Medical care
  • Vision care
  • Mental health care
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

ONSITE HEALTH BENEFITS

  • Flu shots
  • Fitness center (only at headquarters)
  • Complete biometric screening
  • Subsidized offsite gym memberships

Diversity

  • Married employees in same-sex or heterosexual relationships receive the same benefits
We are Cumberland Farms!

Demographics

 
Living our values!

How to Get Hired

We asked Cumberland Farms, Inc. for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Here at Cumberland Farms we’re a Family. We have nearly 8000 employees and over 600 locations in 8 states along the east coast. We hire individual’s that-match our company values to grow in our culture, Succeed Together, Never Settle, Tell It Like It Is and Own It. These are people who are passionate about working in a customer service environment. Candidates choose Cumberland Farms because they can see our values in our stores: Succeeding together – Respecting, Valuing and supporting each other. Never settling and having that passion to be the best, Telling It Like It Is and communicating the good and the bad, Lastly Owning it – by being accountable and delivering on their commitments! Our People and Our Values are what sets our business above the competition.

What can prospective employees do to get your attention?

Candidates must show a high degree of commitment to providing exceptional Customer Service both internally and to our guests.  During the interview process we look for people who can multi-task and enjoy working in a fast-paced environment. Our mission is to be the best place to shop by first being the best place to work.  All-star candidates see the value Cumberland Farms empowers in our people, they become part of a family working together to help others learn and grow. 

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are on a growth trajectory that has us opening many new stores each year.  Every new location will create new job opportunities and growth in the communities we love and serve. We are looking for Retail Sales Associates in college or military who are looking to grow with us throughout all of our stores. Our people should be passionate about customer service and working in a fun, fast-paced store. As our company grows, we focus on promotions from within to support new roles and grow our stores.  

What should interested candidates do to find out more and get started?

Apply today online at Cumberlandfarms.com/Working-here and find out more information about our company, our benefits, value and growth or a day-in the life of a Cumberland Farms Employee.  Visit our location and come be valued today! If you are inspired to become a part our family, Cumberland Farms is a privately-owned, to better support our people, our values and our mission-to be the best place to shop by first being the best place to work! #CumbyValued

hiring Outlook

6,000 Job openings forecast for coming year 1% Job Growth
21 Average applicants per opening 50,000 Applications received
4,000 Positions filled in past year 38% New hires by employee referrals
500 New positions created 1,000 Jobs filled by current employees
Yes Recruits on college campuses 100 New graduates hired
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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