At Concord Hospitality Enterprises Company, 88 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 776 employee surveys, with a 90% confidence level and a margin of error of ± 2.66. It was published on Oct 4, 2017. 13231 Visitors

What Employees Say

I'm proud to tell others I work here.
91%
 
I feel good about the ways we contribute to the community.
90%
 
Management is honest and ethical in its business practices.
89%
 
Management is competent at running the business.
89%
 
I am given the resources and equipment to do my job.
89%
 

What They Do

We asked Concord Hospitality Enterprises Company to explain what they do. Here is what they had to say.

Concord is an award-winning hotel developer, owner and operator. We are dedicated to quality in everything we do - building / managing great hotels, employing the best associates and providing memorable experiences for our guests.  

About this Company

Website: www.concordhotels.com Industry: Hospitality
US Headquarters: Raleigh, North Carolina, 27614 US Sites: 86
Major Locations: Pittsburgh, Pennsylvania; Columbus, Ohio; Raleigh, North Carolina; New York, New York; Miami, Florida US Employees: 3,697
US Revenues: $456.6 million Employees Worldwide: 4,060
Corporate Structure: Private Founded: 1985

Concord Hospitality Enterprises Company has been awarded:

Best Workplaces for Women 2017 (ranked 72)

Best Workplaces for Millennials 2017 (ranked 81)

Best Workplaces for Women 2016 (ranked 83)

Best Workplaces for Millennials 2016 (ranked 84)


Being authentically me

Perks and Programs

We asked Concord Hospitality Enterprises Company to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Robust training programs: Concord has a strong commitment to train our associates to be the best they can be. This involves all levels of engagement including classroom training through our Leadership Development series for operational leaders, our Dynamic Sales Training for our sales leaders, and HR Basics for those managers handling various human resource applications and processes. Allowing our associates to grow at their own pace, Concord offers ELearning (LMS). This learning management system provides over 250 courses and modules that permits any associate to complete any training in the system….thus promoting the transparent nature of the company.
  • Career progression: With over 90 hotels in North America, Concord team members have the ability to grow through a wide variety of positions, brands and geographical locations. Associates who express desire and show potential are encouraged to participate in our emerging leaders training program to foster their growth to the next level in the organization. Emerging leaders are provided with online and in person training classes, self-discovery tools and an executive mentor to ensure their successful career progression. 66% of all Concord leadership positions are filled from within the ranks of the company.
  • Transparency: Concord values transparency in the workplace and encourages ongoing feedback at all levels in the organization. Daily Huddles are conducted at all hotels where leaders and hourly associates meet to share customer feedback, business results and plan for the day ahead. Weekly the corporate office provides an ON CUE communication of all new and relevant events for that week. Monthly various advisory councils interface with corporate team members to steer the organization and make necessary change. Quarterly news posters provide updates on people, hotels and global initiatives. During the annual radio address, Mark Laport, CEO speaks to all associates sharing company updates, industry outlook and celebrations, followed by a live question feed (via text messaging) from associates.
  • Culturally inclusive: Hospitality is Concord's business and loving people is at their core. Inclusion starts with the very first interaction Concord's diverse culture of associates enriches the work environment and makes it more fun! Concord Hospitality is TAG APPROVED® LGBT Friendly in all hotels. Focused diversity and sensitivity training is required of all associates. The associate base is 60% minority, 42% millennials, and 56% females in leadership roles.
  • Giving back: As an associate of Concord Hospitality your contributions don't stop in the workplace, you are provided with opportunities to participate in meaningful activities of charity. All year long our hotels give back in a variety of ways in the communities where they live and work. Annually Concord globally celebrates their Community cornerstone and they call it Share day. On this day, each of the 90 hotels and corporate office participate in some sort of volunteerism. This past year they served 2,000 families more than 168,000 meals, refurbished 4 homes and donated 6,000 hours to a variety of organizations and people in need across North America- from Meals on Wheels to Habitat for Humanity CONCORD CARES TO SHARE!
  • Celebration & Recognition: FUN is one of Concord's cornerstones and they celebrate every day. The company recognizes associates in endless ways: $25 cash incentive for positive customer feedback, associate of the month celebrations, quarterly super star awards, holiday parties, cash incentives ranging from $250 - $1000 based on contribution, monthly birthday and anniversary celebrations, years of service awards, and regular celebration of success on Yammer, our internal social engagement site. Over 100 awards were distributed at the annual leadership conference to include the very prestigious President's award . Each year, 6 of our nearly 4000 who have the most compelling service stories are selected to attend and be recognized at their annual leadership conference. Along with a guest they receive an all-expense paid trip to attend a recognition dinner in their honor!
  • LIfe balance: LIFE balance is encouraged and celebrated at Concord Hospitality. Concord's greatest strengths and core values are inspired by family and friends at work and at home. From mothers to millennials the flexibility needed for life balance is granted through many avenues. A benefit such as PTO which begins accruing on day one of employment, paid holidays, fitness / wellness counseling and flexible scheduling are among the structured examples. Team members tell their stories daily on Concords social engagement platform, YAMMER; you can actually see lives transforming! This platform allows associates to share endless real life moments with each other, inspiring and reminding us of our human commonalities. Concord affords their associates the freedom and support, celebrate and LIVE life to the fullest.
  • Mentoring: “The most valuable time you spend is that which you invest in your people”. Concord Hospitality has a robust mentor program which includes three types of mentoring. The first is a mentor coach; Concord leaders mentor associates side by side daily. The second is an onboarding mentor who starts day one with every new hire, this mentor’s assignments include: being a confidant, sounding board, teacher and friend, someone who will help the new associate successfully navigate the company and get immersed into the culture. The third is an emerging leaders mentor, this mentor helps individuals reach the next level in their career through support, guidance, and care! On a quarterly basis Concord recognizes mentors for exceptional guidance as nominated by the mentees.
  • Sustainability: Concord cares about the preservation of tomorrow's world. Concord is a trend setter, designing the first LEED Certified Courtyard by Marriott, inspiring the blueprint for all future environmentally conscience hotel developments. Hotels implement initiatives to include green meetings and other energy saving programs. In addition, all used soap and bottled amenities are donated to CLEAN THE WORLD, a global soap distribution organization. The items are recycled and distributed across the world to kids who are dying of hygiene related diseases. Concord hotels have diverted 60 tons of waste, created 500,000 bars of soap and saved an estimated 100,000 lives, and all Concord associates are contributors! Each year, two team members travel to places in need of life saving soap - distribution trips including places like Guatemala, Guadalajara and Haiti.
  • FUN: FUN is a way of life at Concord embraced by their associates and recognized by their customers. From the Fun Room at the corporate office to quarterly team outings and events, Concord makes sure that work is always peppered with lots of fun. Every year there is an Associate Appreciation Week where every one of Concord's team members are celebrated with activities, gifts and special thanks for their meaningful contributions. All team members interact daily on Yammer (the company's internal social engagement site), sharing stories from their work and life outside of work! It's a great way to connect and build lasting friendships in the workplace.

COMPENSATION BY THE NUMBERS

$19,720 Average salary and additional cash compensation for housekeeping associate $95,000 Average salary and additional cash compensation for General Manager
75% Match of employee’s 401(k)/403b contribution up to 6% of salary80% Company-paid health coverage for employees
60% Company-paid health coverage for dependents $1,500 Average Tuition Reimbursement
$3,000 Maximum Tuition Reimbursement
Rocking out at our annual conference

WORK-LIFE BALANCE BY THE NUMBERS

16 days Paid time off after one year of full-time employment Set days Paid sick days after one year of full-time employment
6 Days Paid time off as of first day of full-time employment

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option (30% use it)
  • Subsidized On- or Off-site Fitness (100% have access)
  • Onsite Amenities (Fitness center, daily refreshments, massages, dry cleaning, car cleaning, monthly celebrations, fun room, charitable giving/volunteerism opportunities, service dog training at work, pot luck lunches, social activities, well-balanced leaders, and family-caring environment - It's JUST FUN!)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 60 days Fully-paid maternity leave (does not include personal vacation or paid time off)
60 days Average length of maternity leave new mothers take60 days Job-protected paternity leave (including FMLA)
5 days Average length of paternity leave new fathers take60 days Job-protected parental leave for adoptive parents (including FMLA)
*Employees are required to use all their personal paid time off before taking parental leave.

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

16 hours Paid time off to volunteer $400,000 Philanthropic donations in last year
$25,000 Total company-matched employee donations in last year Development Director Leads environmental impact team
18 LEED certified building(s) Yes Renewable energy program
Yes Carbon offset program Yes Recycling program
Yes Locally-sourced food program

Diversity

  • Director of HR Technologies - leader of the D&I Council is responsible for the success of formal recruiting and retention diversity goals
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees; Speakers of English as a second language; Employees reentering the workforce
  • 4 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
We care to share

DEMOGRAPHICS

 
Celebrating my birthday

How to Get Hired

We asked Concord Hospitality Enterprises Company for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

In a word - HEART. Must have a desire to serve people! Hiring the right talent, is key to Concord’s success and allows us the opportunity to provide exceptional guest experiences to those customers that stay in our hotels or visit our corporate office.  In order to provide that level of service we look for several key elements within the individual's disposition.  First and foremost, it is essential to have energy, enthusiasm and a desire to serve others.  Additionally we require great communication skills, ability to be a team player, and the interest to expand one’s workplace knowledge.  Lastly it is our cultural responsibility to discover talent that embraces diversity. Our Concord associates interact with people of all faiths, cultures, orientations, and personal beliefs thus it is imperative to hire employees that embrace all people of the world.  

What can prospective employees do to get your attention?

We strive to provide an atmosphere where associates can be themselves, so; aspiring candidates are encouraged to be creative when applying for work. Simply posting for an open position may not be enough. Great follow up and creativity show signs of sincere interest and enthusiasm. Being prepared with letters of recommendations, copies of achievements or awards, examples of problem solving or initiatives created, and even video resumes are welcomed.  Concord seeks  those employees that want to make lasting impressions…it’s the nature of our business to provide that to our guests, so an example in the hiring stage exemplifies a candidates’ passion in this area.  Our goal at Concord is to be "The Employer of Choice.”  So if you desire to work in this industry, and you align with our cornerstones (quality, integrity, community, profitability and fun) put your best foot forward and apply now!    

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Over the next 18 months Concord will open nearly 2 dozen new hotels in addition to several anticipated acquisitions. These new hotels range in size and complexity from select service 100 room hotels to full service 400 room hotels. Our brand partners include Marriott, Hilton, Hyatt and Cambria.  We will be hiring all positions for each department in the hotels to include Front Desk, Housekeeping, Restaurant, Maintenance, Sales and General Management. It's a great time for outstanding individuals to apply at www.concordhotels.com/careers  

What should interested candidates do to find out more and get started?

Talented individuals that are interested in the field of hospitality should go directly to our website where all positions are posted and updated daily - www.concordhotels.com/careers. Additionally, anyone looking for more personal guidance may contact our Senior Director of Talent Acquisition.  This conversation will allow us to know more about specifically the candidate's skills and desires and allows us to align them to those job with related tasks and corresponding skills sets. Concord associates are very proud to work for our company and we encourage candidates reach out to any one of our 4000 associates to speak directly to someone presently in a role for which they have interest.  Concord associates are always happy to share why they feel Concord is one of the best companies to work for!

hiring Outlook

2,050 Forecasted positions to fill in coming year 10% Job Growth
54 Average applicants per opening 82,597 Total job applicants
2% New hires by employee referrals 42% Openings filled by current employees
313 Recent graduates hired 42% Voluntary turnover for full-time employees
89% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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