At Century Support Services, 78 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 216 employee surveys, with a 90% confidence level and a margin of error of ± 1.90. It was published on Feb 22, 2018. 3722 Visitors

What Employees Say

People celebrate special events around here.
93%
 
People care about each other here.
86%
 
When people change jobs or work units, they are made to feel right at home.
85%
 
When I look at what we accomplish, I feel a sense of pride.
84%
 
Management is competent at running the business.
84%
 

What They Do

We asked Century Support Services to explain what they do. Here is what they had to say.

Century improves people's financial lives by helping each and every one of our clients resolve their debt in the shortest time possible. We provide the most compelling experience through listening to the voice of the customer and the employee.

About this Company

Website: www.centuryss.com Industry: Financial Services & Insurance
US Headquarters: North Huntingdon, Pennsylvania, 15642 US Sites: 1
US Employees: 241 Corporate Structure: Private
Founded: 2012

Kathi - Our 2017 Standing Ovation Annual Winner

Perks and Programs

We asked Century Support Services to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Celebrating Great Employees: Engaged employees provide great client experiences, so it is critical to recognize and reward those employees who make positive contributions on a consistent basis. Century has implemented two initiatives that focus on great employees and contributions. First, the Standing Ovation award, is a quarterly award given to the individual who makes the largest improvement to Century's overall client experience. The winners receive a $600 bonus, a spot on the Standing Ovation Award perpetual plaque, and a Century polo shirt. At year end, the four quarterly winners present their contributions to Century's executives, and one is selected to receive a grand prize of $1,000. Secondly, we want to foster an environment of celebrating our employees by nominating them every week for the greatness that they bring. Leadership personally thanks them for their contributions and we are starting a “star tree” where all celebrated employees are displayed.
  • Lunch With Leaders: Lunch with Leaders is a special lunch held at least on a monthly basis. The lunch is attended by employees and one executive leadership team member. All employees are given the opportunity to sign-up to attend a lunch and may attend more than one. We try to have representation from different departments at each event. This is an opportunity for employees to meet with a member of the leadership team, learn more about the leader's area, and talk about themselves and their position within the company. Our goal is to connect, facilitate open communication, educate each other, all while putting a face to a name. And the free lunch is an added bonus!
  • Leadership Development Training: Century's Leadership Program consists of numerous training sessions developed by Century’s team, as well as specialized training guests. The participants are current leaders, management and team leads. Subjects covered include management skills, philosophies, and topics that affect our everyday work life. We also choose topics that are meaningful to the group. Examples are: Approachable leadership, mentoring vs.coaching, motivation, etc.
  • Benefits from Day 1: Employees are eligible to enroll in a comprehensive employee benefits program beginning with their 1st day of employment. Century offers a generous company contribution (an average of 85%) towards options including 4 health insurance choices, dental and vision. Fully-paid company benefits are short and long term disability, life insurance, Employee Assistance Plan. Additional voluntary products can be purchased including life insurance for spouse and dependents, Critical Illness/Cancer/Accident policies for employees, spouse and dependents, Legal Shield and Legal Shield ID Theft program. Medical and Dependent care flexible spending accounts (Medical includes fully-loaded debit card) and discount programs available through MetLife for Auto and Homeowners Insurance.
  • Career Pathing: During 2017, our team began the development of a new initiative to identify employee career paths throughout the company. Officially rolling it out in 2018, Century invested in our employees by creating formalized career pathing for all positions in the company. By creating paths, it helps employees see what growth potential is available to them in their current department and in other departments, making it possible to map out multiple scenarios. They can talk about the skills and ways to get to the next level with their manager, mentor, or while discussing an Individual Development Plan (IDP). Having structured salary bands along with the paths, help to improve visibility across the organization. By implementing these plans, we are further solidifying our commitment to the employees individual growth and development.
  • Employee Engagement Surveys: Century values employee feedback. There are many ways we receive feedback - like town hall meetings and Lunch with Leaders, but we also use Gallup for employee engagement surveys. Century surveys its employees utilizing the well-known Gallup Employee Engagement Survey. The purpose is to provide high-level insights into the workplace by displaying the percentage of engaged, not engaged and actively disengaged employees overall. Following the surveys, team discussions occur based on the Gallup results and each team is tasked with identifying areas to improve and creating goals to meet before the next survey. These discussions involve employees setting the direction for their team and are a great place for them to express what they need to be successful in their roles. Century has proven to be in Gallup's top 1/3 of companies employing the survey internationally for 3 years in a row and we had a 96% participation rate last year!
  • The Employee Journey: The Employee Journey is a break-down of touchpoints from pre- hire to an employee's 1 year mark. Our Employee Journey is a way to ensure our employees have a positive experience from their first impression and throughout their tenure with Century. Just as we are excited about our Client Journey and making sure our clients have the best experience possible, we are equally interested in making sure our employees have a great experience. A few examples of employee touchpoints include: Being matched with a buddy in their department to help transition from training. Sitting down with HR to discuss their benefit options in detail. Completing surveys at 3 and 6 months to allow sharing of their experience to date. A cross-training program to spend time in departments that are in proximity of their specific role to learn how all the departments work together.
  • Training and  Development: Our training team has created a clear customer-focused vision to more fully develop and train our staff. All programs lead back to the most basic purpose – Customer Experience Excellence. In 2017, we designed and implemented a comprehensive plan with the focus on skills development, robust new-hire training, customer experience, and mentorship. The training sessions are taught by both our current leaders as well as outsourced professionals. One training is specific to ‘soft skills’. Our behaviors when working with our clients directly impact their impressions and feelings about Century. This ‘soft skills’ training provides the skills for a process called REPEAT: Rapport, Empathy, Positive Tone, Enthusiasm, Active Listening, Trust.
  • The Mentoring Program: Employees interested in future leadership and high potential employees have an open invitation to apply for the Century Mentor Program. Century's Mentoring program is designed to establish a trusting relationship with accountability from mentor to mentee. The objective is to agree on goals related to both professional and personal development and pair them with leaders who fit their needs and vision. We use many tools to help in the Mentoring program. These include: Predictive Index assessments, Gallup’s Strength Builder and the Century Library, stocked with recommended leadership materials from our team.
  • Suggestion Boxes: To give a real-time 24/7 suggestion outlet, Century has both an onsite physical box (for anonymous suggestions) and an email suggestion mailbox. Employees are encouraged to submit suggestions. The Leadership team reviews and responds to all suggestions, and tracks them for possible implementation if viable. It can clarify, help answer questions and keep the good ideas flowing.

COMPENSATION BY THE NUMBERS

$40,332 Average salary and additional cash compensation for Account Manager $64,256 Average salary and additional cash compensation for Manager
100% Match of employee’s 401(k)/403b contribution up to 4% of salary85% Company-paid health coverage for employees
Century Holiday Party Fun

WORK-LIFE BALANCE BY THE NUMBERS

20 days Paid time off after one year of full-time employment 15 days Paid time off after one year of part-time employment
Set days Paid sick days after one year of full-time employment 9 Days Paid time off as of first day of full-time employment
9 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Telecommute option
  • Compressed work weeks (4% use it)
  • Onsite Amenities (Free parking, equipped kitchens, Micromarket (convenience store food service), massages (periodic), newly renovated facilities including relax/recharge rooms and a dedicated nursing mother room.)

FAMILY CARE BY THE NUMBERS

60 days Job-protected maternity leave (including FMLA/STD) 60 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave (including FMLA)60 days Job-protected parental leave for adoptive parents (including FMLA)

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Community and Environmental Impact

$7,366 Philanthropic donations in last year $1,673 Total company-matched employee donations in last year
Yes Renewable energy program Yes Recycling program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation

Leadership Diversity

 

Workforce Diversity

 
2017 Friendsgiving

DEMOGRAPHICS

 
Our CS Managers Showing off the CS Wall of Fame

How to Get Hired

We asked Century Support Services for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

There are many key characteristics that a prospective employee may exhibit which tell us they may be a fit at Century. Candidates that are optimistic, have a positive attitude and a proven work ethic are some things that we look for throughout the interviewing process. When a candidate has an engaging personality and looks us in the eye during the interview, this shows us they are interested in the opportunity. We conduct behavioral and style assessments with the candidates to measure their potential fit with our culture. Our purpose at Century is to help our clients reach financial freedom. Candidates that show a sense of urgency to help others, are passionate, attentive and empathetic are some of the many characteristics we seek. One of our favorite quotes is, "Great companies don't hire skilled people and motivate them. They hire already motivated people and inspire them." -Simon Sinek

What can prospective employees do to get your attention?

From the very beginning when we review a candidate's resume, correct spelling/grammar is of huge importance. The resume should show that the candidate has a consistent work history, without many job movements. When our recruiting department conducts on-site interviews, we value candidates who show up early and complete all steps leading up to the interview. Any candidate who shows confidence and accountability throughout the process catches our attention. We love individuals who are up for a challenge and looking to grow and stay with a company.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

The recruiting funnel is never-ending. In 2017, we had a higher focus in hiring more Customer Service Representatives and Account Managers. Those two positions make up the two largest departments within our company. To recap, we look for motivated, high energy individuals with great communication and organizational skills who will become great assets to the company. We want their next opportunity to be a long-term career move.

What should interested candidates do to find out more and get started?

We encourage all interested individuals to visit our website and to submit an application - https://www.indeed.com/cmp/Century-Support-Services. Not only can you submit an application, but you can grasp a more detailed elaboration on what and the culture here at Century. Another great resource is to check out our Glassdoor page where employees and candidates submit reviews. https://www.glassdoor.com/Overview/Working-at-Century-Support-Services-EI_IE1436343.11,35.htm If you feel more comfortable contacting the recruiting department by phone, please feel free to call us at 724-978-7014 to get the conversation started!

hiring Outlook

33 Forecasted positions to fill in coming year 34% Job Growth
31 Average applicants per opening 5,421 Total job applicants
37% New hires by employee referrals 49% Openings filled by current employees
4 Recent graduates hired 26% Voluntary turnover for full-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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