At CarMax, 87 percent of employees say their workplace is great.



This review is based on 1814 employee surveys, with a 90% confidence level and a margin of error of ± 1.86. It was published on Sep 10, 2018. 92933 Visitors

What Employees Say

I feel good about the ways we contribute to the community.
Our facilities contribute to a good working environment.
I am given the resources and equipment to do my job.
Management is honest and ethical in its business practices.
I am able to take time off from work when I think it's necessary.

What They Do

We asked CarMax to explain what they do. Here is what they had to say.

CarMax, the nation’s largest retailer of used cars, revolutionized car buying by providing the honest, transparent experience customers deserve. CarMax has 190 stores (and growing!) and more than 25,000 associates. We offer unmatched training and growth opportunities to help associates grow personally and professionally.

About this Company

Website: Industry: Retail
US Headquarters: Richmond, Virginia, 23238 US Sites: 204
Major Locations: Los Angeles, California; Washington, District of Columbia; Atlanta, Georgia; Richmond, Virginia; Chicago, Illinois US Employees: 24,978
Corporate Structure: Public Stock Symbol: KMX
Founded: 1993

CarMax Associates enjoy a volunteer team builder

Perks and Programs

We asked CarMax to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • CarMax in The Community: As a company, we are committed to driving what's possible for our customers, associates, and our communities.  We invest where we live and work because it’s the right thing to do. And because, when our communities thrive, so do we. Together, CarMax and The CarMax Foundation have donated more than $50 million to enrich the communities where our associates live and work. And, in fiscal year 2018, our associates donated more than 92,000 hours of service and completed more than 1,600 events resulting in $1.2 million in volunteer team-builder grants. Learn more about how we are making a difference through caring, developing and preparing by visiting
  • President’s Club: CarMax recognizes top store Associates through membership in Director’s Club and President’s Club. Associates aspire to achieve this prestigious honor, which includes being recognized at company meetings and demo cars at certain levels of accomplishment.  In addition, each fall, President’s Club members, along with a guest, are invited to a formal recognition gala in Las Vegas with the senior management team. The event includes dinner, dancing, and special entertainment, with all travel arrangements and an overnight stay provided.
  • Steak Cookouts: To celebrate stores’ strong performances, the CarMax senior executive team travels to various locations across the country to host a steak cookout. The executives grill out for the entire store to thank them for their hard work. In addition to a celebratory meal, the store Associates lead activities that allow the executives to get to know them. Activities can include things like pick-up basketball games, luaus, and award presentations.
  • Above and Beyond Awards: When a CarMax Associate helps a customer or a co-worker, and their efforts and results are nothing short of inspiring, they can be nominated for the Above & Beyond award. Above & Beyond winners are selected each month, and receive a cash bonus, a congratulatory letter from the CEO and a celebration event for their entire store.
  • Associate Discount Policy: Associates, as well as immediate family members receive discounts on CarMax vehicles, accessories, extended service plans and vehicle service. Associate discounts are also available through several national fitness chains, day care programs and various community events.
  • Disaster Relief Benefits: The CarMax Associate Disaster Relief Fund is a charitable fund established to provide assistance to CarMax Associates who have been directly impacted by a natural disaster (i.e., hurricanes, earthquakes, tornadoes, and floods), or who have been seriously impacted by an unexpected financial hardship (i.e., death of an immediate family member, health issues resulting in catastrophic medical costs, etc.).


100% Match of employee’s 401(k)/403b contribution up to 6% of salary55% Company-paid health coverage for employees
55% Company-paid health coverage for dependents


  • 401(k) or 403b Program
  • Stock options
  • Employee stock purchase plan (ESPP)
  • Restricted stock units
Connecting with customers online at our social garage at the home office


17 days Paid time off after one year of full-time employment 1 days Paid time off after one year of part-time employment
Set days Paid sick days after one year of full-time employment 5 days Paid sick days after one year of part-time employment
7 Days Paid time off as of first day of full-time employment


  • Flexible schedule
  • Telecommute option
  • Job sharing
  • Compressed work weeks
  • Subsidized On- or Off-site Fitness
  • Onsite Amenities (Home office gym; low-cost fitness classes; cafeteria with healthy options clearly marked; walking trails; softball fields; two organized trail run/happy hours per year; company picnic/carnival; onsite biometric screenings once per year; onsite nurses one day/wk; subsidized weight watchers at work sessions; quarterly communications meetings that include a happy hour; and team sports and tournaments during lunch hours (soccer, basketball, volleyball).)


60 days Job-protected maternity leave (including FMLA/STD) 40 days Fully-paid maternity leave (does not include personal vacation or paid time off)
20 days Job-protected paternity leave (including FMLA)$4,000 Adoption benefit
20 days Job-protected parental leave for adoptive parents (including FMLA)
*Employees are not required to use all their personal paid time off before taking parental leave.


  • Lactation room(s)
  • Paid sick leave to care for a child or relative


  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)

Community and Environmental Impact

8 hours Paid time off to volunteer $8,821,319 Philanthropic donations in last year
$1,026,986 Total company-matched employee donations in last year Environmental Health and Safety Director Leads environmental impact team
Third-Party Conducted Environmental impact audit 5 LEED certified building(s)
Yes Sustainable commuting program Yes Renewable energy program
Yes Recycling program


  • Donna Schaar, AVP, Talent and Acquisition oversees diversity and inclusion practices
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity


Workforce Diversity

An Associate appraises a vehicle


Participating in a volunteer blood drive

How to Get Hired

We asked CarMax for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

CarMax is committed to hiring people with strong values of integrity, transparency and respect.  We live these values every day and they drive how we treat out associates and our customers.  We hire people who are passionate about providing an exceptional customer experience.  Our associates’ dedication and drive to not only support the customer, but each other, is what makes CarMax a great place to work.  You don’t necessarily need to have experience in the automotive industry to work at CarMax. We focus on hiring people with high integrity and provide award-winning training and development to help our associates build great careers.

What can prospective employees do to get your attention?

Attend Career Fairs, Join our Talent Community,Follow us on LinkedIn, Glassdoor and others.   

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

In store locations, the majority of open positions are in Sales, with additional positions in Service (detailers, experienced technicians), Purchasing and the Business Office. Positions range from full and part-time positions, with day and evening shifts available.  At our home office and Shockoe locations in Richmond, VA, CarMax is focused on hiring for digital and technology positions. Open technology and digital positions include a range of roles such as application architects, UX designers, security analysts and software developers. They will be charged with using innovative technology to enhance the e-commerce capabilities that CarMax offers customers.

What should interested candidates do to find out more and get started?

Visit to learn more about the CarMax culture, career opportunities, future Grand Opening locations, and more.    

hiring Outlook

11,000 Forecasted positions to fill in coming year 2% Job Growth
273,701 Total job applicants 34% New hires by employee referrals
30% Openings filled by current employees 60 Recent graduates hired
28% Voluntary turnover for full-time employees 73% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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