At Bright Horizons Family Solutions, 88 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 959 employee surveys, with a 90% confidence level and a margin of error of ± 2.60. It was published on Jul 19, 2018. 15992 Visitors

What Employees Say

When I look at what we accomplish, I feel a sense of pride.
92%
 
My work has special meaning: this is not "just a job".
91%
 
I feel I make a difference here.
91%
 
I'm proud to tell others I work here.
90%
 
I can be myself around here.
90%
 

What They Do

We asked Bright Horizons Family Solutions to explain what they do. Here is what they had to say.

We are a company of people serving people providing early education and preschool, employer-sponsored child care, back-up care, educational advisory services and other work/life solutions.

About this Company

Website: www.brighthorizons.com Industry: Education & Training
US Headquarters: Watertown, Massachusetts, 02472 US Sites: 741
Major Locations: Metro New York, New York; Metro Seattle, Washington; Metro Atlanta, Georgia; Broomfield, Colorado; Metro Chicago, Illinois US Employees: 21,064
US Revenues: $1,348.6 million Worldwide Revenues: $1,740.9 million
Employees Worldwide: 32,257 Corporate Structure: Public
Stock Symbol: BFAM Founded: 1986

Bright Horizons employees came together to build a Bright Space for refugee and migrant children at the Humanitarian Respite Center in McAllen, Texas.

Perks and Programs

We asked Bright Horizons Family Solutions to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Early-Ed Degree Achievement Plan: One of our core cultural beliefs is that everyone at every age deserves a great education. In 2018 we launched the Early Education Degree Achievement Plan (EEDAP) to allow all teachers and staff at Bright Horizons centers and schools to get their early childhood education associate or bachelor’s degrees totally free, with no out-of-pocket expenses. The program is available from day one of employment with Bright Horizons and includes educational advising to help employees choose the right program and get credit for training and work experience so they can get their degree faster. This program reflects our commitment to our teachers and to the field of early childhood education.
  • Employee Relief Fund: When disaster or tragedy strikes, our Bright Horizons family is always willing and eager to provide support to one another. In 2018 we launched the Bright Horizons Employee Relief Fund to provide support to members of our Bright Horizons family experiencing a personal crisis from natural disasters, extended illness/injury, death, and domestic violence. In addition to finances, Bright Horizons supports employees experiencing a crisis with our trademark culture of caring, rallying together to make sure they feel supported.
  • Well-Being Help Center: Our Employee Assistance Program is known as the Well-Being Help Center because it provides support for employees' holistic well-being. In addition to personal counseling services, employees and their family members can speak to certified financial and legal professionals for free, and get work/life specialists to do research and give referrals to support anything from finding a reputable dog breeder to researching contractors for home renovations to planning the perfect party.
  • Child Care Discount: Our company walks our talk about supporting families by making a commitment to helping our employees with their child care expenses. Bright Horizons’ employees, from our entry-level associate teachers to our senior leadership team, receive a 50 percent discount at our child care centers. Our child care benefit allows our teachers to afford high-quality care at our centers so that their children can receive the same high-quality care they are providing for our clients’ families.
  • Coverage Transgender/Infertility Procedures: We believe in making Bright Horizons a great place for everyone to work and that means offering benefits that reflect that notion. That's why we offer coverage for transgender medical procedures including hormone therapy (the typical Estradiol and Testosterone therapies are covered with no exclusions, which means covered individuals don’t need a prior authorization to get those dispensed) and sex reassignment surgery. We are also committed to supporting our employees as they start their own families. Our medical insurance plan offers coverage for infertility treatments so all employees who elect coverage through Bright Horizons do not need to worry about paying for them out-of-pocket. This coverage is available to all employees including teachers, a true differentiator in the child care industry.
  • Inclusion Council: The main purposes of the Inclusion Council are to support Bright Horizons’ commitment to inclusion and to foster effective diversity management practices in the company. The Council is responsible for promoting and integrating the principles of inclusion across all levels and departments of the company. The council includes Employee Advisory Groups (EAGs) to represent different populations including LGBTQ, African American Heritage, Hispanic Heritage, Men in Early Child Education and more. All employees can both participate in EAGs and contact them for resources or support.
  • Better Together: The Better Together program gives employees a voice in creating a great workplace in each of their centers and offices. Better Together groups are communities of employees who work together to create a great work environment. They hold meetings, solicit input on challenges and solutions, roll out initiatives, serve as sounding boards, host charity events, and develop employee practices that work best for that particular center or office, including employee appreciation activities, professional development and training opportunities, and awards celebrations. These activities, like our scavenger hunt, foster our collaborative culture.
  • Bright Horizons Foundation: Our non-profit Foundation is the most tangible way that we live out Bright Horizons’ mission of giving back to our communities. Leveraging Bright Horizons employees’ expertise and commitment, the Bright Horizons Foundation for Children is able to extend our impact on the lives of children far beyond the walls of Bright Horizons centers, schools, programs, and offices to reach vulnerable children and families in crisis in the communities where Bright Horizons employees live and work. Through the Foundation, employees are able to participate in meaningful community service projects like building Bright Spaces, volunteering in Bright Spaces to support children and families experiencing homelessness or other personal crises, or participating in Brightening Lives activities to support programming in Bright Spaces.
  • Bright Spaces: Creating Bright Spaces – warm, safe, enriching spaces in homeless shelters and other agencies for children and families in crisis – engages Bright Horizons’ employees to strengthen families, support our communities, share our knowledge, and encourage others to join us in making a difference. It allows us to tap into the child development expertise of our employees to expand our impact beyond our center and school walls to make a difference to children and families. Bright Spaces provide a place for children to build caring relationships, heal from trauma through play, and experience the joy of childhood. We have opened 382 Bright Spaces in the U.S. in locations including homeless shelters, domestic violence shelters, NICUs, women’s correctional facilities, and more.
  • Brightening Lives Activities: Brightening Lives Activities are simple ways for groups of Bright Horizons employees and community partners to come together and volunteer in a hands-on service project. These activities are easy, convenient, fun, and are intended to connect volunteers to the needs of their community. The Foundation provides a resource website of activities and ideas so employees have easy access to the many ways they can give back to a Bright Space in their community. One activity this year was birthday-in-a-box created for local shelters. Brightening Lives Activities have a broad reach — this year 296 activities were completed by 3,552 employees putting in almost 8,000 volunteer hours.

COMPENSATION BY THE NUMBERS

$31,995 Average salary and additional cash compensation for Teacher $66,199 Average salary and additional cash compensation for Center Director
25% Match of employee’s 401(k)/403b contribution up to 8% of salary60% Company-paid health coverage for employees
60% Company-paid health coverage for dependents 60% Company-paid health coverage for part-timers
30 hours Weekly hours required for part-timers to receive health insurance $977 Average Tuition Reimbursement

COMPENSATION PROGRAMS

  • 401(k) or 403b Program
  • Stock options
450 employees from center leadership teams all over the country participated in a 5k Fun Run to support the Bright Horizons Foundation for Children’s Bright Spaces program during this year’s Center Operations Leadership Conference in Orlando, FL, raising $34,000!

WORK-LIFE BALANCE BY THE NUMBERS

19 days Paid time off after one year of full-time employment 11 days Paid time off after one year of part-time employment
8 days Paid sick days after one year of full-time employment 5 days Paid sick days after one year of part-time employment
2 weeks Paid sabbatical after 20 year(s) of employment 9 Days Paid time off as of first day of full-time employment
11 days Paid time off as of first day of part-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule
  • Telecommute option (6% use it)
  • Compressed work weeks (5% use it)
  • Subsidized On- or Off-site Fitness
  • Onsite Amenities (Annual nutrition and fitness program, snacks and meeting meals, mobile health clinics, onsite weight management programs, farmers markets, CSA pickup, food trucks, local farm lunch and to-go dinner deliveries with diet specific and vegan options, onsite manicures)

FAMILY CARE BY THE NUMBERS

120 days Job-protected maternity leave (including FMLA/STD) 60 days Average length of maternity leave new mothers take
120 days Job-protected paternity leave (including FMLA)14 days Average length of paternity leave new fathers take
$2,500 Adoption benefit120 days Job-protected parental leave for adoptive parents (including FMLA)*

FAMILY CARE PROGRAMS

  • On-site or near-site backup childcare center
  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Community and Environmental Impact

32 hours Paid time off to volunteer $513,517 Philanthropic donations in last year
Senior Manager of Business Operations Leads environmental impact team Third-Party Conducted Environmental impact audit
7 LEED certified building(s) Yes Sustainable commuting program
Yes Renewable energy program Yes Recycling program
Yes Locally-sourced food program

Diversity

  • Maribeth Bearfield, CHRO oversees diversity and inclusion practices
  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
Bright Horizons employees march with their son in the 2018 Boston Pride Parade. As long-time Pride participants, Bright Horizons was given the honor of carrying the opening parade banner.

DEMOGRAPHICS

 
The team from Bright Horizons ChiquiAMGEN in Puerto Rico showing their resilience and pride as they reopened their center after the devastation from Hurricane Maria. The team sent this selfie to thank their Bright Horizons family for their support.

How to Get Hired

We asked Bright Horizons Family Solutions for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Culture-fit is critical to us. It is a fundamental part of our hiring process. We look for people who are successful in a casual, friendly, collaborative, fast-paced workplace where each individual's unique qualities, perspectives and backgrounds are valued. A strong work ethic, resilience, a positive attitude, flexibility, a sense of humor, and a customer service orientation, along with a willingness to learn and grow, will also leave a strong impression on our recruiting team. We value employees who are lifelong learners and see mistakes as learning opportunities. In our leaders we are looking for caring, authentic, inspiring, engaging, strategic, and accountable individuals. 

What can prospective employees do to get your attention?

If you have a sense of humor, a passion for making a difference, and you genuinely enjoy working with people, Bright Horizons could be the place for you. The company looks for potential in candidates of all backgrounds and experience level. If they are self-starters and have a hunger and a willingness to learn and to give/take feedback, we’ll take notice. We take a “hire for potential, train to unlock it” approach to finding prospective employees. We conduct behavioral interviews to explore whether candidates are in sync with our company’s HEART Principles, exhibiting potential to demonstrate honesty, excellence, accountability, respect, and teamwork in their work. 

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

As Bright Horizons experiences sustained growth, we will continue to hire child care teachers to work with infants, toddlers, preschoolers, and school-age children. We will also continue to hire center directors and regional managers. Additionally, our Home Office teams continue to see exceptional growth across all our business lines, including adding Contact Center and business analyst roles. We expect to increase our hiring in sales, IT, marketing, and our growing EdAssist business line, and will be looking for program managers and client relations account specialists. In all of our hiring, we strive to create a diverse and inclusive workforce that reflects the full range of clients, families, and individuals that we serve.

What should interested candidates do to find out more and get started?

Interested candidates should explore our website (brighthorizons.com/careers), search our job postings, and submit an application. Our LinkedIn page also provides articles, case studies, and informational overviews of our various service lines, and is a great resource to learn more about our offerings. Candidates can also connect with one of our talent acquisition advisors on LinkedIn to learn more about our culture and to keep informed on opportunities. Our Facebook Careers page showcases job opportunities throughout the company, sharing information about what makes Bright Horizons a unique place to work, and is also a place to celebrate our culture and employees. One of our enthusiastic and knowledgeable talent acquisition advisors will then be in touch if there are opportunities available in your geographic area that are a good match for your knowledge, skills, and experience. 

hiring Outlook

10,000 Forecasted positions to fill in coming year 1% Job Growth
10 Average applicants per opening 94,978 Total job applicants
20% New hires by employee referrals 10% Openings filled by current employees
21% Voluntary turnover for full-time employees 28% Voluntary turnover for part-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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