At Asurion, 88 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 1224 employee surveys, with a 90% confidence level and a margin of error of ± 2.20. It was published on Sep 8, 2017. 10373 Visitors

What Employees Say

I am able to take time off from work when I think it's necessary.
92%
 
Management is competent at running the business.
89%
 
I'm proud to tell others I work here.
89%
 
Management is honest and ethical in its business practices.
89%
 
Management trusts people to do a good job without watching over their shoulders.
88%
 

What They Do

We asked Asurion to explain what they do. Here is what they had to say.

We provide over 305 million consumers with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues, and device protection to ensure they receive a replacement or repair quickly.

About this Company

Website: www.asurion.com Industry: Other
US Headquarters: Nashville, Tennessee, 37211 Major Locations: San Mateo, California, 94402-3114; Sterling, Virginia, 20166; Kansas City (Leawood), Kansas, 66211; Houston, Texas, 77090; Phoenix, Arizona, 85040; Las Vegas, Nevada, 89149; Orlando, Florida, 32839; Smyrna, Tennessee, 37167; Bridgewater, New Jersey, 08807
US Employees: 9,743 Employees Worldwide: 14,373
Corporate Structure: Private Founded: 1994

Employees take the latest connected devices for a spin in our lab, which is set up just like a customer’s home.

Perks and Programs

We asked Asurion to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • Extending support into our communities: We want to help foster the volunteer spirit among our employees. Many of our teams volunteer together as one team, from building Habitat for Humanity houses to adopting parks for cleanup. One of our more popular community events is Volunteer Week, where employees volunteer with one of several organizations. Last year, 200 employees participated, donating 226 hours to six local non-profits. In addition, our corporate headquarters organizes weekly tutoring sessions and school events in partnership with Teach for America and KIPP Academy.
  • Bundles of joy, not stress: Asurion families rest easy during pregnancy with the help of our Maternity Concierge, an HR adviser who guides expecting parents through pregnancy by creating custom resources tailored to the family’s exact healthcare benefits. Asurion’s Healthy Pregnancy program gives expecting moms around-the-clock access to nurses and education resources as they prepare for their new arrival. After delivery, new moms can enjoy up to 12 weeks of paid time off, and dads get two weeks of paid paternity leave. Employees who grow their family through adoption can get up to $10,000 in adoption assistance and four weeks of paid leave.
  • A commUnity for all: commUnity, Asurion’s diversity and inclusion initiative, is committed to ensuring that all employees feel valued and have a genuine opportunity to thrive and excel within the company. At the heart of commUnity is our four Employee Resource Groups (ERGs), which unify Asurion employees with common interests for networking, mentorship, problem solving, and volunteerism. Our ERGs are a reflection of the diverse Asurion commUnity, help us stay attuned to the pulse of the company's culture, and assist us in connecting with the broader external communities we serve. Asurion recognizes that attracting, developing, and retaining diverse talent is crucial to the success of the company and its employees.
  • Ace Points: Recognition is a meaningful part of our culture. Did a colleague go above and beyond for you? Did a team roll out an amazing new initiative before deadline? Give them ACE points! Our ACE social newsfeed is designed to celebrate achievements and recognize hard work. Points can be redeemed for merchandise, gift cards, travel, and more. So far this year, over $800,000 worth of ACE points have been exchanged among employees. It’s always nice to say thank you, but saying thanks with points that can be used for airfare is even better.
  • Good ideas from everyone: At Asurion, we believe good ideas come from everywhere, not just the corner office. That’s why we host multiple company-wide Hackathons a year, where employees of all levels collaborate to come up with innovative ideas to improve our customer and employee experience. Ideas are pitched to a panel of judges and the winning concepts are set into motion and turned into reality. Over 47 teams have participated in the past two years, with several winning ideas in implementation. Winners are able to select their choice of tech gadgets, such as Go-Pros, tablets, connected thermostats, and more.
  • Helping our people grow: Our people are our greatest assets and we believe in putting them in the driver’s seat to advance their career and professional development. That’s why we provide the tools – including a library of over 6,000 on-demand learning options, job shadowing programs, and career coaching – for employees to define their own development goals and career plans with support from their leader. If an employee wants to further their academic education, we support them through an attractive tuition assistance program.
  • Take time for you: Workplace flexibility: The positive side of "Adulting." We empower team members to manage their work-life balance with a flexible approach to time in the office. As an adult, they can choose when to work offsite (from home, other office locations, or even the corner coffee shop) to get work done or when they should be in the office for collaboration. Bottom line: We value good work, not how many hours you spend strapped to your desk. In addition, Asurion has a “no policy” time off policy, meaning that exempt employees are not limited in paid time off and simply work with their leader for time off.
  • Living your best life: We want to help our team members live their best lives. Our wellbeing program goes a step beyond most and provides team members with free access to personal health AND financial coaches. Our Wellness programs do everything from providing team members with step-by-step, private financial guidance around major life events (like buying a home or preparing for retirement) to serving up a dose of healthy choices competitions.
  • Culture champions: Asurion employs over a dozen People Service Coordinators (PSCs a.k.a "Culture Champions") – full-time employees who are solely dedicated to motivating and celebrating their colleagues. By organizing frequent morale-boosting events and being present in the every day, PSCs keep a pulse on Asurion employees’ happiness. No birthday, work anniversary, or accomplishment goes unnoticed with PSCs at the helm. They are a testament to the value Asurion places on every employee’s satisfaction.
  • The fund for employees, by employees: The Compassion Forward Employee Fund enables employees to help each other when life gets complicated. Every penny donated by employees goes directly to helping fellow employees get back on their feet financially when unforeseen events strike. The Fund is designed to meet critical needs fast. At the time this application was submitted, Compassion Forward provided upwards of $50,000 in grants for our Houston colleagues who needed immediate financial relief in the wake of Hurricane Harvey. In 2016, the Compassion Forward Fund helped 212 employees with over $326,000 in their time of need. This was made possible by the generosity of 1,422 employees who donated to the Fund.

COMPENSATION BY THE NUMBERS

92% Company-paid health coverage for employees (for Full Time) 78% Company-paid health coverage for dependents (for Full Time)
92% Company-paid health coverage for part-timers 30 hours Weekly hours required for part-timers to receive health insurance
$5,250 Maximum Tuition Reimbursement
National Pride Month is incredibly exciting for our Pride ERG. The group held membership drives at 11 Asurion sites, grew its membership by 36 percent, and participated in the Nashville Equality Walk.

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule (74% use it)
  • Telecommute option (19% use it)

FAMILY CARE PROGRAMS

  • Lactation room(s)
  • Paid sick leave to care for a child or relative

HEALTH INSURANCE COVERS

  • Mental health care
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)
  • Fertility treatments

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • Formal programs (such as resource groups, mentorship, networking, or other affinity groups) support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees
  • 3 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender confirmation surgery

Leadership Diversity

 

Workforce Diversity

 
More than 120 Asurion team members joined in our 10th annual Fore Fun golf tournament, benefitting Compassion Forward (our collective philanthropic efforts as a company, including a fund that benefits our own team members in times of crisis).

DEMOGRAPHICS

 
Our downtown Nashville office was designed to encourage collaboration. Leaders here have an “open door” policy, meaning they don’t sit in offices, but sit in open space cubes, just like all employees.

How to Get Hired

We asked Asurion for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

Asurion job candidates are identified by skills and experience, but hired for who they are. Our Core Values drive the hiring process, so we’re looking for people who thrive on collaboration, strive to deliver service excellence and results, and act with integrity. Our resilient culture is based on being nimble enough to inspire, create, and sustain company growth.  

What can prospective employees do to get your attention?

Polish up your LinkedIn profile
Asurion recruiters are very active on LinkedIn. They are looking for robust profiles that feature a professional photo and include up-to-date resumes and contact information. Stand-out profiles also align with our core values citing examples of driving results, working collaboratively, a focus on customer experience excellence and convey a commitment to integrity. Recommendations and a summary of personal interests are also reviewed. Recruiters accept InMail introductions from prospective candidates. Email us your resume
We’re looking for resumes that tell a compelling story through concrete numbers and results. We also play close attention to cover letters and email etiquette.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

Asurion is laser-focused on creating an outstanding customer experience and we are looking for the best talent to help us reach our goals. This year, we’re focused on hiring for Technology and Product in roles that will improve our customer experience at every step of the customer journey. From the Premier Support technicians who are on the frontline saving the day for our customers when their tech isn’t working, to Data Scientists and UX Designers who are building and designing new functionality to make our products even better. If you have a passion for helping customers use technology better and the drive to get it done, we are looking for you.

What should interested candidates do to find out more and get started?

All candidates should visit Careers.Asurion.com, where they’ll get the full Asurion picture through employee testimonials and links to our Core Values. Visiting our social media channels – LinkedIn, Facebook, Instagram, Twitter will also help fill in the gaps about who were are and what we do.


We also recommend getting to know Asurion employees!  Your best in is an employee referral. Job openings (including instructions on how to apply) are posted on our careers website.

hiring Outlook

7,846 Forecasted positions to fill in coming year -7% Job Growth
97,570 Total job applicants 18% Openings filled by current employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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