At AnswerFirst Communications, Inc., 97 percent of employees say their workplace is great.

EMPLOYEE RATINGS

     

This review is based on 96 employee surveys, with a 90% confidence level and a margin of error of ± 4.31. It was published on Jul 23, 2018. 1465 Visitors

What Employees Say

People care about each other here.
98%
 
Our facilities contribute to a good working environment.
98%
 
Management trusts people to do a good job without watching over their shoulders.
97%
 
Management is approachable, easy to talk with.
97%
 
I can be myself around here.
97%
 

What They Do

We asked AnswerFirst Communications, Inc. to explain what they do. Here is what they had to say.

We are a 24/7 contact center that provides customer service solutions to thousands of businesses around the globe. 

About this Company

Website: https://answerfirst.com/ Industry: Professional Services
US Headquarters: Tampa, Florida, 33605 US Sites: 1
US Employees: 130 US Revenues: $6.6 million
Worldwide Revenues: $6.6 million Corporate Structure: Private
Founded: 1998

AnswerFirst Corporate Office Staff

Perks and Programs

We asked AnswerFirst Communications, Inc. to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • GEM Award Recognition Program: AnswerFirst’s GEM (Going the Extra Mile) Award was created as a way to bring light to individual heroism in the workplace. Employees who go above and beyond what is expected of them on a daily basis by making a difference in someone's life whether that be a co-worker, a client or a client’s customer are recognized and rewarded by this program. AnswerFirst created the program to show that it values employees’ extraordinary efforts. Each year individuals are nominated for the award by peers, managers or on their own behalf. One employee is named the GEM Award winner based on the results of a company wide vote. The winner is awarded a $2,000.00 bonus along with a GEM Award trophy during AnswerFirst’s annual end of year party.
  • Culture Committee: AnswerFirst’s Culture Committee was formed in 2014 with an initiative to facilitate the retention of the company’s culture while encouraging employee engagement as the organization evolved into a larger virtual environment. Everything the committee does must be inclusive for all AnswerFirst employees, no matter where the employees live or work. One example of this committee’s efforts is AnswerFirst’s National Customer Service Week celebration. Each year all employees are invited to participate in scavenger hunts and team challenges as part of the event. In April of 2018, to celebrate AnswerFirst’s 20th anniversary, the committee simulated an amazing race competition called, “The Amazing 20 years of AnswerFirst.” One part of the competition challenged employees to go out into the community and thank clients for their business. Selfies were taken to capture each moment.
  • Charity Committee: AnswerFirst commits at least 1% of annual profit to charity and community support. To that end, AnswerFirst’s charity committee is a group of volunteer employees that offer up their personal time to spearhead and support the company’s philanthropic efforts. The committee’s primary goal, fulfilling AnswerFirst’s vision of a "healthy world filled with happy people" is accomplished through partnerships with other charitable organizations; by offering both funding and volunteer time. This committee works to properly vet and select the charitable organizations that are important to AnswerFirst employees.
  • Buddy Program: AnswerFirst’s Buddy Program aims to create a comfortable environment where employees can connect with one another to communicate on non-critical issues that may arise during work. All new AnswerFirst employees are assigned a buddy who has volunteered to help acclimate new hires. The buddy is there for questions that are not time sensitive and to provide helpful hints and tips or knowledge they have obtained through job experience. The program’s goal is to help bridge the virtual gap and to make new employees feel comfortable and confident. AnswerFirst wants to ensure that all new employees have the tools and resources they need to be successful.
  • Resource Committee: AnswerFirst’s Resource Committee was created because, at times, employees may face issues and circumstances that impact their personal and professional well being. Some examples include debt and financial issues, time management problems, issues that arise when providing care to a family member, health issues and major life transitions. Many employees do not have the resources nor the experience to successfully work through these issues without a support system. As a result, these issues often manifest as poor work performance and poor attendance, which ultimately can lead to an employee losing his or her position at AnswerFirst. In an attempt to circumvent loss of employment while also assisting individuals through challenging times, Resource Committee members volunteer their time to work with employees and their personal support group (family and friends) for as long as it takes to understand their problems and to help identify solutions.
  • Employee Referral Program: AnswerFirst believes that there are no better recruiter’s than your current employees. Current employees know what it takes to be successful at AnswerFirst and help the organization identify “A” players to join its winning team. AnswerFirst encourages employees to refer their friends, family, neighbor or anyone who they feel would be ideal for employment. In return, the referrer is rewarded up to $600 as their referral reaches different milestones during the first year of their AnswerFirst career. Additionally, referrers serve as mentors for their referrals to help acclimate them and ensure their success.
  • Remote Work: AnswerFirst offers great work from home employment options for military spouses, stay at home parents or anyone who would benefit from a work from home opportunity. Our Customer Service Professional position offers a stable work from home career to those who are passionate about customer service. The position is open to anyone who has the required skills and who is willing to attain the required equipment. AnswerFirst’s remote workforce is helping to reduce the carbon footprint by not requiring employees to commute to the office, while also improving quality of life for these employees and others by not contributing to rush hour traffic.
  • New Directions Program: AnswerFirst’s New Directions program was created to bring together a group of peers that work in various departments within the organization to brainstorm ideas for forward thinking, development and growth. This program is a creative forum where no idea is a bad idea and creative contribution is recognized as an essential part of AnswerFirst’s success. Employees in this group are encouraged not to get attached to their ideas since often times their ideas inspire other ideas which lead the entire group in an entirely different direction. The main goal of the group is to find new efficient processes or innovative ideas that continue to advance AnswerFirst as a global leader in its industry.

COMPENSATION BY THE NUMBERS

$33,600 Average salary and additional cash compensation for Customer Service Professional $42,000 Average salary and additional cash compensation for IT Account Scripting Guru
100% Match of employee’s 401(k)/403b contribution up to 3% of salary50% Company-paid health coverage for employees
2017 AnswerFirst Gem Award Winner (Will Piver)

WORK-LIFE BALANCE BY THE NUMBERS

10 days Paid time off after one year of full-time employment 5 days Paid time off after one year of part-time employment
Set days Paid sick days after one year of full-time employment 5 Days Paid time off as of first day of full-time employment

WORK-LIFE BALANCE PROGRAMS

  • Flexible schedule (10% use it)
  • Telecommute option (80% use it)
  • Onsite Amenities (None)

FAMILY CARE BY THE NUMBERS

260 days Job-protected maternity leave (including FMLA/STD) 37 days Average length of maternity leave new mothers take
60 days Job-protected paternity leave (including FMLA)14 days Average length of paternity leave new fathers take
60 days Job-protected parental leave for adoptive parents (including FMLA)*

Community and Environmental Impact

8 hours Paid time off to volunteer $30,000 Philanthropic donations in last year
$5,000 Total company-matched employee donations in last year Yes Recycling program

Diversity

  • Written policy prohibits discrimination based on (at a minimum) age, disability, race/ethnicity, religious beliefs, gender and sexual orientation
  • 4 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Non-birth parents in same-sex relationships can take parental leave

Leadership Diversity

 

Workforce Diversity

 
Matt Herron, AnswerFirst CEO and Penny Herron, Director of Smiles at AnswerFirst's Holiday Party

DEMOGRAPHICS

 
Pat Skinner, AF Business Development Mgr. and Aimee Roy, Client Support Specialist at Networking Event

How to Get Hired

We asked AnswerFirst Communications, Inc. for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

A great employee shares the same values and moral principles as our organization. We look for those who have integrity, respect, accountability and diversity. They should have a strong desire to serve others with a positive attitude, excellent organizational skills, patience and the ability to perform well under pressure in our fast paced environment. They would also be a results driven team player with the ability to multitask, produce quality work and consistently exceed customer expectations. Those who are detail-oriented and have an entrepreneurial desire to be part of a growing team make an excellent fit.      

What can prospective employees do to get your attention?

Prospective employees catch our attention when we can see they are looking for a career and not just a job. They present us with a resume that accurately describes what they can contribute to the position and our team. They are able to demonstrate their skills and experience through our pre-hire evaluations and screening. They are excited about joining our team by coming prepared to the interview with knowledge and research on us as a company. They already envision themselves as part of our company and know what our company vision, mission and values are and identify with that through their work ethic.  

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are always accepting applications from qualified professionals to fill our Customer Service Professional remote position. We always focus on hiring for this position and will continue in the coming year to keep our 24/7 contact center staffed with professionals to provide customer service on behalf of our clients. We partner with thousands of clients across the globe and our goal is to always be prepared to exceed their expectations as well as plan ahead for our continued growth. 

What should interested candidates do to find out more and get started?

We have a recruiting website join.answerfirst.com that was specifically created for our Customer Service Professional position. Candidates who visit this site get a glimpse at everything they need to know about the position and our company. Specifically they can find the following information: Detailed information about the CSP position. Equipment requirements to qualify to work remote. Example Calls - These are actual calls that they can expect to handle daily in this position. Testimonial video from current CSP’s and our CEO on what it takes to be successful in this position. Information about our company and our culture here at AnswerFirst. Once they are certain this is the position for them our application process is also located on this site to begin their pre-hire process. We also partner with ZipRecruiter and Indeed for any other open positions that become available at AnswerFirst. 

hiring Outlook

96 Forecasted positions to fill in coming year 24% Job Growth
274 Average applicants per opening 1,646 Total job applicants
25% New hires by employee referrals 20% Openings filled by current employees
1 Recent graduates hired 11% Voluntary turnover for full-time employees
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

Follow AnswerFirst Communications, Inc.

Related Companies