At American Express, 86 percent of employees say their workplace is great.



This review is based on 966 employee surveys, with a 90% confidence level and a margin of error of ± 2.58. It was published on Sep 12, 2016. 90293 Visitors

What Employees Say

I'm proud to tell others I work here.
I am able to take time off from work when I think it's necessary.
I feel good about the ways we contribute to the community.
People here are given a lot of responsibility.
When I look at what we accomplish, I feel a sense of pride.

What They Do

We asked American Express to explain what they do. Here is what they had to say.

We are the world's largest global payments network, owning relationships with Card Members and merchants. We provide products and services to customers around the world, process millions of transactions daily, and drive more than $1 trillion in commerce a year.

About this Company

Website: Industry: Financial Services & Insurance
US Headquarters: New York, New York Major Locations: Phoenix, Arizona; Fort Lauderdale, Florida; Salt Lake City, Utah
US Revenues: $24,800 million Worldwide Revenues: $32,800 million
Employees Worldwide: 55,064 Corporate Structure: Public
Stock Symbol: AXP Founded: 1850

American Express has been awarded:

Best Workplaces in Financial Services & Insurance 2017 (ranked 13)

Best Workplaces for Giving Back 2017 (ranked 33)

Best Workplaces for Women 2017 (ranked 78)

Best Workplaces in New York 2017 (ranked 7)

Fortune 100 Best Companies to Work For 2017 (ranked 69)

Best Workplaces for Working Parents 2016 (ranked 41)

American Express Office, Credit: Gensler

Perks and Programs

We asked American Express to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

  • #ExpressLove: To celebrate LGBT Pride Month, American Express asked employees and the public to #ExpressLove, a campaign, envisioned and organized by the company’s PRIDE Employee Network. The campaign kicked off with full-page ads in The New York Times, featuring photos of same-sex Card Member couples celebrating their wedding anniversaries.
  • Get Referred: This new mobile tool makes it easier for candidates and employees to better connect and network, giving candidates the opportunity to request a referral directly from an American Express employee.
  • Millennial Employee Network: From focus groups to develop new card products, to reverse mentoring with senior leaders, the Employee Network gives millennials a unique opportunity to work across business groups and make significant impacts to both employees and cardmembers.
  • Global Working Parent and Caregiver of the Year Awards: For the past three years, through this award, American Express has recognized working parents, juggling their careers and families in extraordinary ways.
  • Smart Savings: This holistic financial wellness program helps employees prevent and cope with financial stress, at every stage of their lives, through a suite of easily-accessible services.
  • Healthy Living: The award-winning corporate wellness program, Healthy Living, was created for all employees and their families - it offers a wide range of programs, events, and amenities to support a culture of wellness.
  • Healthy Minds: Healthy Minds helps employees plan for life events, address personal issues, or simply manage everyday experiences that impact work, health and family. The program is completely free and confidential.
  • Energize Me: Energize Me is a four week challenge, in collaboration with American Express’ onsite wellness centers, cafes and healthy minds counselors, to help employees energize their thinking, nutrition and sleep. Employees have access to a variety of programs, educational tips, and tools to track their progress and assess how they can improve their energy levels.
  • Serve2Gether: Employees receive paid time off to volunteer their time and talents for a range of important causes in their local communities.
  • Green2Gether: Employees work together to create eco-friendly initiatives and services that reduce the company’s carbon footprint.


79% Company-paid health coverage for employees (Full-time and Part-time employees) 68% Company-paid health coverage for part-timers
20 hours Weekly hours required for part-timers to receive health insurance $6,700 College Tuition Reimbursement


  • 401(k)
  • Stock options to employees
  • Health insurance for retirees
  • Pre-tax savings account
  • Restricted stock units to employees


  • Free beverages during the day
  • Personal concierge service
  • Massage therapy
  • Fitness classes
  • Convenience store
  • Banking
  • Subsidized public transportation
  • Subsidized lunch on a regular, daily basis
  • On-site package/mailing service
  • Discount ticket sales
  • Weight watchers meetings
  • Dry cleaning
  • Personal travel service
American Express Office, Credit: Gensler


  • Flexible schedule
  • Job sharing
  • Telecommute option
  • Compressed work weeks


130 days Job-protected maternity leave130 days Fully-paid maternity leave (does not include personal vacation or paid time off)
100 days Job-protected paternity leave100 days Fully-paid paternity leave (does not include personal vacation or paid time off)
100 days Job-protected parental leave for adoptive parents100 days Fully-paid parental leave for adoptive parents (does not include personal vacation or paid time off)
*Employees are not required to use all their personal paid time off before taking parental leave. All employees are eligible for parental leave benefits.


  • Onsite child care (only at headquarters)
  • On-site or near-site backup childcare center
  • Lactation room(s)
  • Paid sick leave to care for a child or relative
  • Offsite subsidized childcare
  • Childcare reimbursement during business travel
  • Elder care resources


  • Medical care
  • Vision care
  • Mental health care
  • Fertility treatments
  • Dental care
  • Prescription drug subsidy
  • Alternative treatments (such as acupuncture, homeopathy, or chiropractic)


  • Breast cancer screening
  • Skin cancer screening
  • Blood pressure screening
  • Complete biometric screening
  • Medical facilities (at some locations)
  • Prostate cancer screening
  • Cholesterol tests
  • Flu shots
  • Fitness center (at some locations)

Community Involvement & Philanthropy

$39,000,000 Philanthropic donations in last year $6,100,000 Total company-matched employee donations in last year


  • Chief Diversity Officer is accountable to formal diversity goals for employee recruitment and retention
  • Formal programs support professional development for: Under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees
  • 489 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities
  • Married employees in same-sex or heterosexual relationships receive the same benefits
  • Non-birth parents in same-sex relationships can take parental leave
  • Medical care covers gender reassignment surgery
American Express Office - Credit: RBPI.TV” Courtesy: American Express


American Express Office - Credit: RBPI.TV

How to Get Hired

We asked American Express for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

American Express offers such a wide array of products and services, it’s easy to think that the characteristics of our ideal employee prospects would vary widely by division and job title. However, the opposite is true. Whether we are recruiting for a senior vice president or a customer care professional, we look for passionate individuals who: believe in delivering excellent service; strive for challenging work with a greater purpose; are leaders; and drive innovation in ways both big and small. 

What can prospective employees do to get your attention?

We are looking for candidates who not only seek challenges, but who see challenge as an opportunity to stretch and learn.  Prospective employees can set themselves apart by illustrating how they are able to adapt quickly to change and persist, with optimism, when faced with complexity. Most of all, we are looking for people who will champion innovation with their team members and colleagues across the organization.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

We are a company that has grown through reinvention. We want employees who think this way, too. We are looking for employees who drive new thinking by challenging the status quo, take informed risks, experiment with solutions to new and existing problems and test new ideas quickly.  We know if we want to continue to be one of the world’s most respected service brands, we need to deliver today the solutions that our customers will want in the future. We are hyper-focused on finding prospective employees who are committed to creating these solutions and helping our customers reach their goals.  We are looking for people who can re-imagine what we can do with core assets and think in disruptive ways. 

What should interested candidates do to find out more and get started?

Visit and follow us on social media including LinkedIn, Instagram, Facebook, Twitter and YouTube.

hiring Outlook

Yes Recruits on college campuses
* All figures refer to 12-month period prior to reporting, unless otherwise noted.

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